Developing Skills for Effective Conflict Resolution – Burnaby

It’s impossible to avoid conflict entirely, but poor communication or interpersonal tension can cause disagreements to flare up into resentment or worse. This half-day workshop will help you learn to resolve conflict and create a smoother work or personal environment.

Some of the topics we will cover include:

• Understanding yourself and Personal Needs
• Effective Listening Skills
• Asserting Your Needs Clearly
• Problem Solving with Flexibility
• Managing Impasse and Disagreements
• Building Agreements that Work

Instructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. He joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009, and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000.  He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.