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Service and Warranty

March 10, 2017 @ 8:30 am - 4:30 pm

This course meets the requirement for Enhanced Builder Licensing as set out by the Homeowner Protection Office. This course is approved for 28 Group A CPD credits by the Homeowner Protection Office.

The Service & Warranty course will help both company owners and their employees improve their awareness and understanding of the elements of Service and Warranty that will directly affect the everyday operation of their building company. There are numerous elements that are mandated by the Homeowner Protection Office (HPO). Should you fail to follow the correct procedures you could be putting you and your business at serious risk.

NOTE: Early registration is necessary, as this course will involve the advance receipt and completion of workbook and quizzes and assignments by way of email, as well as the one-day session to review all material and prepare for writing the examination. Registration deadline: January 10, 2017.

Course Content:

  • Understand the culture of customer service
  • Learn the important aspects of Pre Sales Considerations
  • Develop your communication skills
  • Understand the importance of After Sales Service
  • Understand how the Homeowner Protection Office is a critical part of the building process
  • Know how Home Warranty Insurance programs work
  • Develop your Walk-Through Inspection procedures
  • Understand how the Turn-Over Process for Customers works
  • Understand the importance of Quality Assurance and how to manage it
  • Know what the Warranty Certificate is
  • Build awareness around the Mediation and Conciliation processes
  • Learn the Performance Standards to which you must adhere
  • Know your obligations under the Homeowner and Maintenance Manuals
Online home study 10-15 hours with quizzes and assignments. (Constitutes 25% of overall grade)
One day in-class session .


Workbook: “Service & Warranty”Course Format:
Upon registration for the course, the course manual will be delivered by regular post, to be completed by students by the predetermined cut off date. Any student can email questions to the instructor at any time prior to the course date. The one day in-class session will be used to review all of the material, answer any questions and prepare for the final exam in the afternoon.Examination:
A pass mark of 80% is required on the in-class open book exam is written on the afternoon of the one-day in-class session. If a mark between 65% and 79% is achieved, a fee is charged to re-write an online exam. A candidate is given the opportunity to re-write the examination a maximum of two times before having to retake the entire course. Candidates who score less than 65% on the initial examination are required to retake the course.
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March 10, 2017
8:30 am - 4:30 pm
Event Category:


Quality Hotel Abbotsford
36035 N Parallel Rd
Abbotsford, British Columbia V3G 2C6 Canada
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