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UID:6517-1508140800-1508171400@trainingnetwork.ca
SUMMARY:Time Management Workshop
DESCRIPTION:What is the one thing everyone needs more of? Time! If time is money\, how much is lost to the bottom line simply because hard-working employees “don’t have the time”? When working on a project\, timing is essential. If you get behind on one part of the project\, the entire thing can be set back hours\, or even days.\n\nIn this leading edge Time Management Workshop you will gain a new mindset\, skillset and toolset that will optimize your personal productivity learning how to produce greater results in less time. Improved time management skills mean increased productivity\, met deadlines\, and a positive impact on all aspects of your business.\n\nBenefits of Attending\n\nParticipants learn how to gain and keep control of competing priorities\, concurrent projects and critical deadlines.\nParticipants will learn powerful lessons about themselves\, enhancing self-understanding so they can leverage their personal strengths and develop strategies to minimize the impact of their weakness.\nThe focus on practicality means that people walk out with ideas and techniques they can apply the next day.\n\nInstructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning\, Lafarge\, NHL Coaches Association\, BC Hydro\, Rogers Wireless\, APEG BC\, SNC Lavalin\, Klohn Crippen Berger and many more.\n\n\nWhat previous participants said: \n“Good eye opening information. Real focus on how to change and not what you are doing wrong.” \n“Great speaker – very dynamic.” \n“Thought provoking.” \n“I found things to change and reinforcement of things already in place.”
URL:https://trainingnetwork.ca/event/effective-management-skills-16/
LOCATION:Sandman Hotel Victoria\, 2852 Douglas Street\, Victoria\, British Columbia\, V8T 4M5\, Canada
CATEGORIES:Business,Management
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LAST-MODIFIED:20170620T204520Z
UID:6645-1508140800-1508171400@trainingnetwork.ca
SUMMARY:Providing Exceptional Customer Service
DESCRIPTION:In today’s competitive market\, how do you differentiate you and your organization from others? How do you ensure that you’re adding value? \nThis interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients\, whether one-on-one or with a group. You’ll learn how to engage with the customer\, and how to proactively recommend additional products and services to your client\, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition\, we’ll cover aspects related to negotiations\, cross and up-selling\, and closing the deal. \nThrough a series of hands-on workshops\, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers. \nIn this seminar\, you’ll learn to: \n\nDevelop your customer engagement and experience strategy\nApply effective listening skills\nDraw out what your clients really need\, and how to add value\nWork with difficult and demanding customers\nBuild strong and lasting relationships with potential and existing clients\n\nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. He works with clients and coaches them on developing their effective communication skills\, negotiation skills\, and customer service and sales skills. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n Register Now!
URL:https://trainingnetwork.ca/event/providing-exceptional-customer-service-3/
LOCATION:Victoria (TBA)\, Victoria\, British Columbia\, Canada
CATEGORIES:Business,Human Resources
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