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SUMMARY:Supervisory and Management Skills - Kamloops
DESCRIPTION:Participants will improve their skills in leadership\, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites. \nAt the end of the course participants will be able to: \n• Understand the differences between leadership\, management and supervision \n• Identify different leadership styles and approaches \n• Apply different leadership styles to deal with various situations \n• Knowledge of motivational theories – Mazlow\, Herzberg\, MARS \n• Ability to enhance individual and group performance and engagement \n• Understand different personality styles and how to communicate appropriately \n• Effectively manage time \n• Understanding stress and how to manage it at work \n• Knowledge of substance abuse\, recognition and prevention \n• Conduct a successful toolbox talk \n• Appropriately discipline and/or terminate staff \n• Apply various negotiating skills \n• Deal with difficult people\, conflict and confrontation \n• Use collaborative decision making skills \n• Understand a systems approach to management of construction companies \n Register Now!
URL:https://trainingnetwork.ca/event/supervisory-and-management-skills-5/
LOCATION:Canadian Home Builders Association Central Interior\, 921 Laval Cres\, Kamloops\, British Columbia\, V2C 5P4\, Canada
CATEGORIES:Business,Human Resources,Management
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SUMMARY:Providing Exceptional Customer Service - Prince George
DESCRIPTION:In today’s competitive market\, how do you differentiate you and your organization from others? How do you ensure that you’re adding value? \nThis interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients\, whether one-on-one or with a group. You’ll learn how to engage with the customer\, and how to proactively recommend additional products and services to your client\, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition\, we’ll cover aspects related to negotiations\, cross and up-selling\, and closing the deal. \nThrough a series of hands-on workshops\, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers. \nIn this seminar\, you’ll learn to: \n\nDevelop your customer engagement and experience strategy\nApply effective listening skills\nDraw out what your clients really need\, and how to add value\nWork with difficult and demanding customers\nBuild strong and lasting relationships with potential and existing clients\n\nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. He works with clients and coaches them on developing their effective communication skills\, negotiation skills\, and customer service and sales skills. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n Register Now!
URL:https://trainingnetwork.ca/event/providing-exceptional-customer-service-prince-george/
LOCATION:ICBA Office (Prince George)\, 2666 Queensway\, Prince George\, British Columbia\, V2L 1N2\, Canada
CATEGORIES:Business
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