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SUMMARY:Developing Skills for Effective Conflict Resolution - Burnaby
DESCRIPTION:It’s impossible to avoid conflict entirely\, but poor communication or interpersonal tension can cause disagreements to flare up into resentment or worse. This half-day workshop will help you learn to resolve conflict and create a smoother work or personal environment. \nSome of the topics we will cover include: \n\nUnderstanding yourself and Personal Needs\nEffective Listening Skills\nAsserting Your Needs Clearly\nProblem Solving with Flexibility\nManaging Impasse and Disagreements\nBuilding Agreements that Work\n\nInstructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic\, firefighter and in the field of trauma response. He joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009\, and has since been confirmed to the ranks of Lieutenant\, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000.  He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of\, and response to\, traumatic events that can occur in any workplace. \nWhat previous participants said:\n“Instructor is very good at engaging the class.”\n“Coping skills were presented very well.”\n“Excellent instructor!”\n Register Now!
URL:https://trainingnetwork.ca/event/developing-skills-for-effective-conflict-resolution-burnaby/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
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