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SUMMARY:Construction Industry Ethics - Vancouver
DESCRIPTION:By maintaining high ethical standards\, and being consistent in our practices\, we thrive both personally and professionally. This course will help you navigate the ethical grey areas you face every day. \nEffective 2017\, the online ethics course PLUS a full day classroom ethics course will be mandatory to receive Gold Seal Certification. Gold Seal has allocated a total of 3 credits to this course (2 for the online portion and 1 for the classroom portion). \nNote: Participants are required to complete the Construction Industry Ethics online course prior to enrolling in the classroom course.  \nInstructor: Tim Williams\, MBA\, B.Econ.\, CPA\, GSC\, is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers across the on behalf of construction industry associations across Western Canada. \n Register Now!
URL:https://trainingnetwork.ca/event/construction-industry-ethics-vancouver-10/
LOCATION:Vancouver Regional Construction Association\, 3636 E 4th Avenue\, Vancouver\, BC\, V5M 1M3\, Canada
CATEGORIES:Business,Construction
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SUMMARY:WEBINAR: Providing Exceptional Customer Service
DESCRIPTION:Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar. \nIn today’s competitive market\, how do you differentiate you and your organization from others? How do you ensure that you’re adding value? \nThis interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients\, whether one-on-one or with a group. You’ll learn how to engage with the customer\, and how to proactively recommend additional products and services to your client\, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition\, we’ll cover aspects related to negotiations\, cross and up-selling\, and closing the deal. \nThrough a series of hands-on workshops\, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers. \nIn this seminar\, you’ll learn to: \n\nDevelop your customer engagement and experience strategy\nApply effective listening skills\nDraw out what your clients really need\, and how to add value\nWork with difficult and demanding customers\nBuild strong and lasting relationships with potential and existing clients\n\nInstructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. He works with clients and coaches them on developing their effective communication skills\, negotiation skills\, and customer service and sales skills. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \nWebinar times: \nAugust 24\, 2021            8:30am – 12:30pm Pacific Standard Time (PST) \nAgustu 25\, 2021            8:30am – 12:30pm Pacific Standard Time (PST) \n Register Now!
URL:https://trainingnetwork.ca/event/webinar-providing-exceptional-customer-service-3/
LOCATION:Online
CATEGORIES:Business
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