Construction Industry Training Network

Negotiation & Conflict Management Skills - Abbotsford
2021-02-03 08:00 - 16:30 (America/Vancouver) | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
Participants will improve their skills in communication and negotiation. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context and negotiate effectively.
At the end of the course participants will be able to:
• Understand the basic elements of communication and demonstrate effective communication skills with constructors.
• Understand motivation theory and apply motivational techniques to win trust and engage individuals/teams you work with.
• Identify different personality styles and how to communicate appropriately and negotiate effectively with each one.
• Understand the basics of negotiating, de-escalating conflict and setting the groundwork for effective negotiation.
• Ask effective questions and listen to others in order to get to the issues behind various negotiation intentions.
• Getting to a “yes” and closing a negotiation well.
Audience:
The course is designed for construction owners, project managers, estimators, supervisors, and those involved in construction disputes.
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WEBINAR: CCA Subcontracts 101 (afternoon session)
2021-02-03 12:00 - 16:00 | Online
80% of the people managing Construction Contracts do not read, do not understand or are not following the Construction Contract in place between the two organizations. This can create problems for both the Contractor and the Subcontractor (and Sub-Subcontractor).

The Canadian Construction Association publishes standard documents for the Construction Industry. This is a workshop on the various CCA Sub-Contracts with an emphasis on the roles and responsibilities of the Contractor, the Sub-Contractor and the Sub-Sub Contractor.

• CCA-1 – Stipulated Price Subcontract
• CCA-19 – Stipulated Price Sub-Subcontract
• ACA Form A – Agreement between Contractor and Sub-Contractor
• ACA Form B – Agreement between Sub-Contractor and Sub-Subcontractor
• Guides covered by the course:
• CCA-51 – Guide to Calling Bids and Awarding Subcontracts
• CCA-53 – A Trade Contractors Guide & Checklist to Construction Contracts

Who should attend? Anyone whose work is described in industry contracts: Project Managers, Project Coordinators, Construction Managers, Superintendents and Estimators of all levels will benefit from the workshop. This course is for Contractors and Sub-Contractors.

Duration: 1/2 day – 4 hours
Webinar time: 12:00pm – 4:00pm Pacific Standard Time (PST)
Instructor: Phil Perry of Perry Educational Services Ltd has 30 plus years in the Construction Industry, most of which was Project Managing Industrial Projects for General Contractors. He has been teaching Post-Secondary Construction Management Courses for the last twelve years for organizations such as the Edmonton Construction Association, Calgary Construction Association, Winnipeg Construction Association, Ontario Roadbuilders Association, Newfoundland and Labrador Construction Association, University of Alberta Faculty of Extension, and the Northern Alberta Institute of Technology. He has been facilitating Better SuperVision programs since 2009. He has facilitated over 350 courses and over 2500 students over the last four years. In his spare time, Phil is a Master Course Facilitator for a National Sports Organization and chaired their National Coaching/Instructional Program for four years. He was the recipient of the 2018 IG Wealth Management Community National Coaching Certification Program (NCCP) Coach Developer Award.
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WEBINAR: Conflict Resolution: Getting Along in The Workplace
2021-02-04 11:00 - 13:00 | Online
Many people see conflict as a negative experience. In fact, conflict is a necessary part of personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth.
In this 2-hour live online session session we explore:

What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The most common conflict resolution styles and when to use them.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
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WEBINAR: Field Productivity 101
2021-02-11 07:00 - 15:00 | Online
Contractor success depends heavily on the field production of tradespeople. Lead towards efficiency and start seeing improvements to your bottom line. This seminar will define Field Productivity, discuss the effects of low Field Productivity, and outline approaches to increasing Field Productivity.
This one-day workshop covers:

Introduction to Field Productivity
The Contractor’s Role in improving Productivity
The Supervisor’s Role in Improving Field Productivity
Labour Productivity
Equipment Productivity
Factors that Impact Productivity
Quantifying Lost Productivity

Who should attend? Anyone whose work is described in industry contracts: Project Managers, Project Coordinators, Construction Managers, Superintendents, General Foremen, Foremen and Estimators of all levels will benefit from the workshop. This course is for Contractors and Sub-Contractors in all segments of the Construction Industry.
This course is a CCA Gold Seal Certified Course (1 Credit).
Duration: 7 Hours
Webinar time: 7:00am – 3:00 pm Pacific Standard Time (PST)
Instructor: Phil Perry of Perry Educational Services Ltd has 30 plus years in the Construction Industry, most of which was Project Managing Industrial Projects for General Contractors. He has been teaching Post-Secondary Construction Management Courses for the last twelve years for organizations such as the Edmonton Construction Association, Calgary Construction Association, Winnipeg Construction Association, Ontario Roadbuilders Association, Newfoundland and Labrador Construction Association, University of Alberta Faculty of Extension, and the Northern Alberta Institute of Technology. He has been facilitating Better SuperVision programs since 2009. He has facilitated over 350 courses and over 2500 students over the last four years. In his spare time, Phil is a Master Course Facilitator for a National Sports Organization and chaired their National Coaching/Instructional Program for four years. He was the recipient of the 2018 IG Wealth Management Community National Coaching Certification Program (NCCP) Coach Developer Award.
Register Now!

WEBINAR: Workplace Harassment - What It is and What to Do About It
2021-02-11 11:00 - 13:00 | Online
Harassment in the workplace can come in a variety of forms, with the potential for far-reaching effects on the health and well-being of workers, as well as on their job tenure, job stability and job satisfaction. Did you know that overall- in Canada, 19% of women and 13% of men reported that they had experienced harassment in their workplace in the past year? Workplace harassment includes verbal abuse, humiliating behaviour, threats to persons, physical violence, and unwanted sexual attention or sexual harassment.
This type of behavior has harmful effects on the victims such as health and self-esteem problems, as well as negative impacts on the workplaces where it occurs, including decreased productivity and increased absenteeism.
In this 2-hour live online session we will explore strategies on:

How to prevent harassment from occurring
What sorts of policies should be in place?
What should managers do to protect their employees?
And if a complaint is filed, what will we do?

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

Construction Industry Ethics - Vancouver
2021-02-16 08:30 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
By maintaining high ethical standards, and being consistent in our practices, we thrive both personally and professionally. This course will help you navigate the ethical grey areas you face every day.
Effective 2017, the online ethics course PLUS a full day classroom ethics course will be mandatory to receive Gold Seal Certification. Gold Seal has allocated a total of 3 credits to this course (2 for the online portion and 1 for the classroom portion).
Note: Participants are required to complete the Construction Industry Ethics online course prior to enrolling in the classroom course.
Instructor: Tim Williams, MBA, B.Econ., CPA, GSC, is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers across the on behalf of construction industry associations across Western Canada.
Register Now!

WEBINAR: Earned Value Management (EVM) for Construction
2021-02-17 07:00 - 15:00 | Online
Earned Value Management (EVM) is a project planning and control approach which provides cost and schedule performance measurements. It compares actual accomplishment of scheduled work and associated cost against a baseline schedule and budget plan. Its benefits include projections of anticipated project schedule, and cost trends, and the ability to take timely corrective actions for undesired variances.

EVM is one of the most powerful and productive concepts used in managing today’s complex projects in private, commercial, and government environments.

The fundamentals of EVM will be presented in a down-to-earth, basic approach, along with hands-on exercises and examples that will allow participants to apply the concepts.

Participants will:

• Obtain basic knowledge in understanding and using an effective performance management system in managing construction projects effectively
• Detect both positive and negative trends in a timely manner
• Forecast the Projected Final Cost (Estimate at Completion) using several techniques
• Confidently and quickly make project decisions concerning scope, cost, and schedule
• Learn to avoid the project-management pitfalls by identifying and mitigating risks

Who should attend? Anyone whose work involves planning and progressing the work: Project Managers, Project Coordinators, Construction Managers, Superintendents, General Foremen, and Estimators of all levels will benefit from the workshop. This course is for Owners, Consultants, Contractors and Sub-Contractors in all segments of the Construction Industry.

This course is a CCA Gold Seal Certified Course (1 Credit)

Duration: 7 Hours

Webinar time: 7:00am – 3:00 pm Pacific Standard Time (PST)
Instructor: Phil Perry of Perry Educational Services Ltd has 30 plus years in the Construction Industry, most of which was Project Managing Industrial Projects for General Contractors. He has been teaching Post-Secondary Construction Management Courses for the last twelve years for organizations such as the Edmonton Construction Association, Calgary Construction Association, Winnipeg Construction Association, Ontario Roadbuilders Association, Newfoundland and Labrador Construction Association, University of Alberta Faculty of Extension, and the Northern Alberta Institute of Technology. He has been facilitating Better SuperVision programs since 2009. He has facilitated over 350 courses and over 2500 students over the last four years. In his spare time, Phil is a Master Course Facilitator for a National Sports Organization and chaired their National Coaching/Instructional Program for four years. He was the recipient of the 2018 IG Wealth Management Community National Coaching Certification Program (NCCP) Coach Developer Award.
Register Now!

Responsibilities of Joint Health & Safety Committees - Burnaby
2021-02-17 08:00 - 16:30, 2021-03-17 08:00 - 16:30, 2021-04-14 08:00 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
On April 3, 2017, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement.
Participants will:

Know how to use the OHS Regulation and WC Act to access health & safety requirements;
Explain the roles and functions of the Joint Committee and the Worker Representatives;
Learn how to perform an incident investigation;
Learn how to perform a formal site inspection; and
Develop a foundation in knowledge to:

Promote workplace health and safety
Assist in ensuring the health and safety program elements are implemented;
Conduct and participate in Joint Committee Meetings; and
Work cooperatively to address workers’ health and safety concerns.

Topics covered:

Use of WorkSafe OHS Regulation;
Joint Health and Safety committee and workers representatives;
OHS Program;
Safety Inspections;
Incident investigations;
Refusal of unsafe work;
How to work as a committee;
Different types of recommendations; and
Hazard management.

Due to WorkSafe regulations around the required number of training hours, this workshop will begin at 8:00 AM sharp. Late arrivals will not be accepted.
What previous participants have said:
“The facilitator was the key to making this class a success. It could be dry, boring and tedious, but not with this instructor!”
“Very good, informative and interactive.”
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WEBINAR: Dealing with Difficult People
2021-02-18 11:00 - 13:00 | Online
Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this workshop, you will learn how to turn difficult situations into opportunities for growth.
In this 2-hour live online session we will explore strategies on:

How your own attitudes and actions impact others.
New and effective techniques for dealing with difficult people.
Techniques for managing and dealing with anger.
Dealing with difficult people and difficult situations.

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Microsoft Project Expert
2021-02-22 08:00 - 16:30 | Online
The expert course is for participants who have completed the core Project course and who want to gain further skills in creating customized reports, running or overseeing multiple projects, the use of a shared resource pool and exporting to Excel. The course will also build skills and strategies for creating organizational templates that will create standardized projects across the company.
The following list summarizes skills that participants will be comfortable with after this course.

Create customized reports
Conditional formatting applied to Gantt chart
Customized tables and fields
Create master projects, insert and work with sub-projects and create links to external tasks
Creating and sharing a resource pool
Create export map to Excel
Creating and sharing organizational Project templates

IMPORTANT NOTE: Participant are required to have the Microsoft Project and Microsoft Excel progams on their computer to participate.
This hands-on course is taught by a certified Microsoft Master Instructor. Participants will receive authorized Microsoft manuals and Microsoft approved practice exercises.
Course Pre-Requisites: This course assumes that all students have completed the Microsoft Project core course.
Workshop Time:
February 22 – 8:15 AM to 4:30 PM Pacific Standard Time (PST)
Register Now!

WEBINAR: Providing Exceptional Customer Service
2021-02-23 08:30 - 2021-02-24 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar.
In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:

Develop your customer engagement and experience strategy
Apply effective listening skills
Draw out what your clients really need, and how to add value
Work with difficult and demanding customers
Build strong and lasting relationships with potential and existing clients

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms. He works with clients and coaches them on developing their effective communication skills, negotiation skills, and customer service and sales skills.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Webinar times:
February 23, 2021 8:30am – 12:30pm Pacific Standard Time (PST)
February 24, 2021 8:30am – 12:30pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Navigating a Multi-Generational Workplace
2021-02-25 11:00 - 13:00 | Online
We are at the generational crossroads of workplace composition in Canada. For the first time in modern history there are 4 generations in the average Canadian workplace, and it is estimated that by 2020, at least 50% of the workforce in Canada will be Millennials.
This workshop will explore some of the challenges and opportunities businesses face as the generational balance tips as the Boomers continue to retire and the Millennials and Gen Z take their place. What will this mean for your managers and supervisors? What will be the impact on your organizational culture, trends, social norms and recruitment and retention strategies?
In this 2-hour webinar session, we will:

Gain insight into the generations represented in today’s workplace
Look at the generational difference & similarities in the workplace (myths and facts?)
Explore how to manage a multi-generational workforce
Discuss options on how to reward and motivate all generations
Discuss how to remove generational barriers and stereotypes
Examine how the baby boomer’s retirement will create leadership opportunities for Millennials
Talk about work life balance and is it really just the Millennials who care?
AND, explore the concept of managing individuals, not generations

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Who Should Attend This Session?
Anyone who works with, or leads cross generational teams, as well as Senior Management and HR Professionals who lead recruitment, retention and engagement activities.
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.

Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

WEBINAR: From Hiring to Termination
2021-03-04 11:00 - 13:00 | Online
Almost everything in business depends on the competency of your employees; therefore, the people you hire are critical to your success. Just as critical is letting go of those workers who are no longer contributing to the organization.

Both tasks can be difficult, even tricky if you are not well prepared. What you do not want to do is find yourself defending your practices.

In this two-hour live, instructor lead webinar, we will introduce participants to these basic hiring and termination concepts:

How to hire the best people possible from inside or outside of the organization to fill open positions.
Understand your legal obligations when it comes to “for cause” and “not for cause” terminations.
How to comply with Canadian legislation in both the hiring and termination process.
How to identify the many forms of discriminatory hiring and termination practices.
Some key takeaways and best practices to implement in your workplace

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.

Presenter: Pamela Bragg – Sarkany Management Inc.

Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.

Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.

Webinar time: 11:00am – 1:00 pm Pacific Standard Time (PST)

Register Now!

WEBINAR: Negotiation Skills Workshop
2021-03-09 08:30 - 2021-03-10 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar. There is no opportunity to re-schedule or request for a partial refund if a student cannot attend both sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.

The truth is that in our professional lives we don’t get what we deserve – we get what we negotiate. Are you finding your customers, clients, employees or boss or employers increasingly demanding, wanting more for less? Do you ever feel that you are being taken advantage of? Many individuals often fail in negotiation not because they are unable to get an agreement, but because they walk away from the table when they could have done much better. In this seminar you will learn a proven, practical step-by-step approach to win-win negotiations and how to protect yourself from “hardball” negotiators.

Topics to be covered:

The most common negotiating mistakes people make and how to avoid them
Understanding the difference between Collaborative “win-win” and Competitive “hardball” negotiations and how to know what game you are playing
The characteristics of highly effective negotiators
Understanding the different sources of negotiating power
How to strengthen your bargaining position
How to create an open communication flow that allows you to deeply understand the other party
The 5 steps process to quickly and effectively plan and prepare for your negotiations
How to determine your “walk-away point”
How to defend yourself against “hardball’ negotiators
How to counter the 5 common manipulative strategies being used against you
How to create win – win outcomes that ensure the other party lives up to their end of the bargain

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“Found it productive and informative.”
“A great course for personal and business relationships.”
“Very informative. I learned a lot about my current habits and weaknesses to overcome.”
“Great catalyst for a lot more than negotiating.”

Register Now!

Project Accounting & Cost Control - Vancouver
2021-03-10 08:00 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will learn how to design and read various construction financial reports and improve the business systems of their construction company.
At the end of the course participants will be able to:
• Understand the various types of contracts within the construction industry and the implications to the design of project financial management and stakeholder satisfaction.
• Understand the estimating process from bid to award to mobilization. Be able to read and understand a General Summary Sheet of the bid and the steps to producing a Project Budget.
• Understand the various types of Change Order methods within the contract and the implications for Change Order reporting. Be able to link the site resources to a Daily Extra Report and the coding to the General Ledger.
• Be able to read financial statements: income statement, balance sheet, cashflow, job cost reports, etc and make decisions on a timely basis.
• Be able to forecast percentage of completion reports: projected income statements, job costing and cashflow to satisfy internal and external stakeholders eg., banks, bonding company.
• Understand and calculate various financial ratios used to understand financial reports and create company dashboards.
• Understand the holdback requirements of the Builder’s Lien Act and typical invoicing processes used at month end.
• Be able to calculate aged accounts payable and receivables separate from holdback amounts.
• Understand the importance of payroll reporting and being able to link this to the project schedule and labour productivity assumptions used by the estimating team.
• Understand the importance of procurement internal controls and the normal process used for both accrual based accounting and committed cost accounting.
• Understand the normal close out processes and the reports expected for project budget vs actual, deficiencies and warranties.
Instructor: Tim Williams, B.Econ., MBA, CPA, GSC is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
Register Now!

WEBINAR: Progressive Discipline
2021-03-11 11:00 - 13:00 | Online
The majority of employees conform to rules and regulations and have a genuine desire to do a good job. On occasion though, even good employees make mistakes, and need to be given direction before those mistakes repeat and the behaviour gets to the dismissal stage.

Progressive discipline allows supervisors and managers to build on the skills of their workers and to make clear what their job expectations are by holding them accountable- and providing them the opportunity to improve. This includes setting expectations of the job and the consequences of what will happen if those expectations are not met.

In this 2-hour live instructor lead webinar, we will introduce participants to these basic progressive discipline concepts:

What is “Performance Management”
What is “Progressive Discipline”
Management’s “People” Responsibilities
Sample Policy
Incompetence vs. Misconduct
The Steps to Progressive Discipline
Putting it into Practice

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.

Presenter: Pamela Bragg – Sarkany Management Inc.

Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.

Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.

Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Writing Effective Letters, Scope Documents, Reports and Proposals
2021-03-16 08:00 - 2021-03-17 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar. There is no opportunity to re-schedule or request for a partial refund if a student cannot attend both sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program
What are key elements of an effectively written document? What should I focus on in my letters, bids, proposals, work plans, reports, and documentation?
Potential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important.
This seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective scope documents, letters, and reports. In addition, you’ll also incorporate key principles for editing and revising your documents.
We’ll cover multiple topics, including:
1. Planning your scope documents
2. Writing effective letters
3. Responding to bids and proposals
4. Structuring your reports and project documentation
Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Webinar times:
March 16, 2021 8:30am – 12:30pm Pacific Standard Time (PST)
March 17, 2021 8:30am – 12:30pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Meaningful Performance & Development Conversations
2021-03-18 11:00 - 13:00 | Online
Managing the performance of others is more than just an annual review. Meaningful performance management is an ongoing process that results in continuous improvement, enhanced performance, clear expectations and objective measurement. However, there are times when you need to hold employees accountable and having documented performance management processes is in your best interests.

In this 2-hour interactive session we will discuss:

How to prepare for the conversation
How to monitor performance
How to communicate feedback
How to be specific and hold employees accountable

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.

Presenter: Pamela Bragg

Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.

Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.

Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

Sales Skills Workshop - Burnaby
2021-03-23 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Today’s customers have more choice and power, which means they are more demanding and less loyal. This new reality renders traditional selling strategies and techniques dangerously obsolete. Do you want to be more competitive? Increase your margins? Keep your work flow steady and less cyclical?
This workshop will help everyone in your company grasp the strategies and tactics required to meet your best potential clients and close the sale. Participants will learn a new mind-set, skill-set and tool-set essential for achieving sales cycle success in the new economy.

Participants will learn:

A customer-centered and value-based approach to selling.
Strategies and techniques on how to build and sustain relationships and create customer loyalty.
How to ensure you are having the right meeting with the right people at the right time in the right place for the right reasons.
The eight step customer buying/decision-making process and when to apply the appropriate selling strategies and skills.

The three types of buying decisions and how to conduct a stakeholder analysis to identify all buying influences and who has the real decision making power.
How to present solutions in a powerfully persuasive manner.
How to successfully secure commitment without using high pressure, manipulative closing techniques.
Negotiating strategies and tactics that create win-win margin-maintaining outcomes.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“Very impressive! Complete eye opener and gives a new outlook on everything.”
“Easy to follow, very active.”
“I thought it was great content. Lots of food for thought.”

Register Now!

Supervisory and Management Skills - Vancouver
2021-03-25 08:00 - 2021-03-26 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will improve their skills in leadership, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites.

At the end of the course participants will be able to:
• Understand the differences between leadership, management and supervision
• Identify different leadership styles and approaches
• Apply different leadership styles to deal with various situations
• Knowledge of motivational theories – Mazlow, Herzberg, MARS
• Ability to enhance individual and group performance and engagement
• Understand different personality styles and how to communicate appropriately
• Effectively manage time
• Understanding stress and how to manage it at work
• Knowledge of substance abuse, recognition and prevention
• Conduct a successful toolbox talk
• Appropriately discipline and/or terminate staff
• Apply various negotiating skills
• Deal with difficult people, conflict and confrontation
• Use collaborative decision making skills
• Understand a systems approach to management of construction companies

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
To receive your CPD accredited certificate you must complete the online portion after the 2 day course.
What previous participants said:
“Great Class! Instructor was able to hold our attention for long periods of time.”
“Excellent course layout and and presentation.”
Register Now!

Writing Effective Letters, Scope Documents, Reports and Proposals - Burnaby
2021-04-07 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
What are key elements of an effectively written document? What should I focus on in my letters, bids, proposals, work plans, reports, and documentation?
Potential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important.
This seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective emails, reports, and proposals. In addition, you’ll also incorporate key principles for editing and revising your documents.
We’ll cover multiple topics, including:
1. Planning your scope documents
2. Writing concisely
3. Crafting effective emails and letters
4. Responding to bids and proposals
5. Structuring your reports and project documentation
Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses.
In addition to teaching, as a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms. He advises firms on their communications strategy, and writes proposals and business plans for his clients.
Eric also specializes in business transformation and change management consulting, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
What previous participants said:
“I thought I did not need to take this course at first. After today, I have a better understanding of how to prepare my documents.”
“I found this to be very informative.”
“All was valuable. Makes me rethink how I write.”
Register Now!

WEBINAR: Reasonable Suspicion for Supervisors
2021-04-08 11:00 - 13:00 | Online
Reasonable suspicion testing is performed when a Supervisor has evidence or reasonable cause to suspect an employee of drug or alcohol impairment while at work. Evidence is based upon direct observation, either by a supervisor or another employee.
This 2-hour interactive session is designed to provide Supervisors in safety-sensitive environment in making objective decisions about reasonable suspicion drug and alcohol testing, including:

What is Reasonable Suspicion Testing
Drug Use Stats
Employer & Employees Obligations Under the Policy & the Law
The 5 Steps to Testing
Signs & Symptoms
How to Document

This session will also discuss the potential consequences for positive tests and look at some suggestions for updating your company policies.
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar Time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

Communication Skills for Construction - Kelowna
2021-04-12 08:00 - 2021-04-13 16:30 | Fairfield Inn and Suites Kelowna, 1655 Powick Road, Kelowna, BC, V1X 4L1, Canada
Great communication is essential for construction leaders! In this course, participants will learn how to improve their listening, speaking and writing skills. Participants will leave with a better understanding of how to communicate goals and strategies effectively, as well as lead collaborative decision making.

It will include two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
Learning Outcomes:

Improve their writing skills: emails, texts, letters, RFIs and reports.
Improve their listening skills: interpret body language, use reflective listening, deal with difficult people, and use good questioning skills.
Improve their speaking skills: phone calls, meetings, small groups, and large groups presentations.
Lead through vision casting and strategic focus.
Learn the benefits of collaborative decision making and how best to lead leaders.

Audience:
The course is designed for construction project managers, owners, estimators, and site supervisors.
What previous participants have said:
“Very good instructor, Well done. Made learning the info easy.”
“Instructor knows a lot and he was very patient.”
Register Now!

Emotional Intelligence (EQ) - The Myths and The Mastery - Burnaby
2021-04-13 08:00 - 12:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
The research is crystal clear – regardless of the type of work, EQ is the cornerstone of superior performance. When star performers were analyzed the one consistent common denominator was they had healthy EQ!

The purpose of this 4 hour course is to demystify EQ, help people assess their current level of EQ and most importantly provide proven and practical strategies on how to develop ones EQ.

This workshop is designed for all employees and has proven to be an exceptionally powerful and practical learning experience that will benefit participants in both ones professional and personal lives:

Build better relationships
Learn to stay calm and deal with stress more effectively
Deal with difficult people and negative energy
Achieve greater happiness

Content Overview

What EQ really means in practical, everyday, real world terms
Why EQ is a far more important success factor than IQ
The EQ – Happiness Connection
How to identity your current level of EQ
The predictable attitudes and behaviors of low EQ people
Four sure-fire strategies on how to develop truly healthy EQ
How to deal with unreasonable people with low EQ
How to achieve the delicate balance of intellect and emotion and make “common sense decisions
How EQ impacts your ability to build and sustain productive relationships
How to assert yourself to ensure you get your needs met without appearing like a bully
How to stay positive around negative people

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.

It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.
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Time Management Workshop - Burnaby
2021-04-15 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
What is the one thing everyone needs more of? Time! If time is money, how much is lost to the bottom line simply because hard-working employees “don’t have the time”? When working on a project, timing is essential. If you get behind on one part of the project, the entire thing can be set back hours, or even days.

In this leading edge Time Management Workshop you will gain a new mindset, skillset and toolset that will optimize your personal productivity learning how to produce greater results in less time. Improved time management skills mean increased productivity, met deadlines, and a positive impact on all aspects of your business.

Benefits of Attending

Participants learn how to gain and keep control of competing priorities, concurrent projects and critical deadlines.
Participants will learn powerful lessons about themselves, enhancing self-understanding so they can leverage their personal strengths and develop strategies to minimize the impact of their weakness.
The focus on practicality means that people walk out with ideas and techniques they can apply the next day.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“Good eye opening information. Real focus on how to change and not what you are doing wrong.”
“Great speaker – very dynamic.”
“Thought provoking.”
“I found things to change and reinforcement of things already in place.”
“Excellent instruction, very interactive, and lots of collaborative discussions. Very thought provoking!”

Register Now!

Leading and Managing Organizational Change - Burnaby
2021-04-16 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes?

This seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change, both from a personal and professional perspective.
In this seminar, you’ll:

Understand the impact change and transitions have on you and your employees
Learn how to adapt to and be resilient to change, whether the change is from a people, process, or technology transformation
Develop approaches to managing and leading change
Use pragmatic tools to help you with anticipating and addressing resistance to change, engaging with stakeholders, and facilitating change

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Register Now!

Negotiation & Conflict Management Skills - Vancouver
2021-04-21 08:00 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada

WEBINAR: Writing Effective Emails
2021-04-21 13:00 - 14:30 | Online
How do you write emails that are effective, clear, and concise?

With an increase in reliance on working and connecting remotely, emails are more important than ever as a key communication medium. Clients and colleagues expect your emails to be clear and to the point, whether they are reading from a mobile phone or device.

This 90-minute webinar is focused on giving you the tools to write effective emails. We will cover key topics, including:

Writing persuasively for different audiences
Having clear subject lines
Structuring your emails—using a direct approach for maximum impact
Incorporating clear topic sentences

We’ll review effective and ineffective emails and you’ll be able to immediately incorporate key takeaways for your writing. There will be an opportunity for you to ask questions as well.

About the Instructor

Eric Tung has a Master of Arts in English from the University of British Columbia (UBC). He is an English Instructor at UBC’s Extended Learning, where he teaches professional writing and communications courses. He is also a Lecturer at Simon Fraser University, where he teaches Business Communications at the Beedie School of Business. As a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms.

Eric is also a Change Management Consultant and specializes in change management strategy and implementation, organizational readiness and assessments, stakeholder engagement, coaching, facilitation, instructional design, training, and technical and business communications. He has extensive experience in the municipal, utilities, academic, and technical sectors.

Webinar time: 1 p.m. to 2:30 p.m. Pacific Standard Time (PST)
Register Now!
