Effective Management Skills - Burnaby
2019-12-11 08:00 - 16:30 (America/Vancouver) | Fortius Sport and Health Centre, 3713 Kensington Avenue, Burnaby, British Columbia, V5B 0A7, Canada
Everyone agrees that the most important asset of any organization is the human asset. Thus, the all important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.
Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.
Participants will learn proven, powerful and practical strategies and techniques that will last a life-time and can be applied the next day.
Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“This course was not good, it was excellent!”
“Overall, this is honestly the best one day course I have ever attended.”
“Comprehensive and valuable.”
“Instructor has excellent communication skills – very engaging.”
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Construction Project Management - Burnaby
2019-12-12 08:00 - 2019-12-13 16:30, 2020-07-16 08:00 - 2020-07-17 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK 5th Ed)
• Use the appropriate CCDC/CCA contract and/or Purchase Orders for the project
• Use risk management tools and mitigate for risk
• Understand the estimating process
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use of site and office project cost control methods
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Understand Return on Investment (ROI) and how this impacts required project profit margins
• Understand the contract process from bidding to project close-out
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies
Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
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Supervisors Bootcamp: Practical Leadership Tools for Front Line Supervisors - Burnaby
2019-12-18 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
The Supervisors Bootcamp is designed specifically for front-line supervisors and managers in all industries. It is open to individuals with all levels of experience, but is most effective for those working for companies with an already established safety management system.
Participants will be given a leadership ‘tool kit’ comprised of the simplest but most effective leadership concepts, from which they can effectively build and develop their own leadership style. They will also take self-assessment questionnaires and participate in exercises based on the actual work they do and the crews they lead.
The ideas covered in this course will assist employers to tackle important and emerging issues facing business operations today:
· Greater productivity and quality outcomes
· Greater safety program effectiveness
· Greater worker retention and engagement
Participants will leave the session with leadership baselines established, reference materials and course content, and practical and personalised leadership goals for them to work towards.
Participants will also be introduced to ‘safety-II’ or ‘safety differently’, and the workshop includes strategies for putting these concepts into practical use.
What previous participants said:

“A lot of good new tools! I help train new guys all the time and a few methods from today will help a lot.”
“Related to every day life – not just out of the book.”
“Knowledgeable and personable instructor.”
“I was impressed with the instructor’s passion and knowledge.”
“A lot of information to take back to the site.”
Instructor: Since beginning his career over 25 years ago, Jeff Lyth has become recognized as an expert and innovator in workplace leadership and safety. He served as Director of Corporate Health and Safety with one of Western Canada’s leading high-rise contractors for nearly a decade during which time he was a facilitator of their leadership development program. He currently works in assisting organizations and safety departments to move beyond conventional views in both leadership and construction safety, and to break through the performance plateaus associated with those views.
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How To Be A Better Foreman - Kelowna
2020-01-17 08:00 - 16:30 | Best Western Plus Kelowna Hotel & Suites, 2402 Highway 97 North, Kelowna, British Columbia, V1X 4J1, Canada
Many great trades people take a foreman position and fail. Not for lack of skills or drive but simply for lack of guidance on how to be a great foreman. This 1-day course gives participants the fundamentals of field leadership, organization, crew morale, efficiency, and productivity.

Issues covered:

Understanding why and how many foremen fail
How the foreman’s role has changed
Dealing with workplace conflict without being a jerk
Learning how to anticipate production and jobsite issues
Understanding general and subcontractor dynamics
Understanding your role as a leader
Understand how you play a major role in increasing jobsite productivity

Instructor: Paul Simpson is a Gold Seal certified superintendent with over 15 years of trade experience. He holds a Red Seal for Plumbing and Pipefitting and has his Gasfitting certification as well. He is currently teaching the piping trades at Thompson Rivers University.

What previous participants said:
“Well structured, informative course.”
“Nice to hear different perspectives.”
“Valuable: Learning to communicate with other people on the job site.”

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Leading and Managing Organizational Change - Burnaby
2020-01-23 08:00 - 16:30 | Fortius Sport and Health Centre, 3713 Kensington Avenue, Burnaby, British Columbia, V5B 0A7, Canada
Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes?
This seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change, both from a personal and professional perspective.
In this seminar, you’ll:

Understand the impact change and transitions have on you and your employees
Learn how to adapt to and be resilient to change, whether the change is from a people, process, or technology transformation
Develop approaches to managing and leading change
Use pragmatic tools to help you with anticipating and addressing resistance to change, engaging with stakeholders, and facilitating change

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

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Construction Law - Burnaby
2020-01-30 08:00 - 2020-01-31 16:30 | Fortius Sport and Health Centre, 3713 Kensington Avenue, Burnaby, British Columbia, V5B 0A7, Canada
Participants will develop an understanding of contract law as it relates to construction and the various CCDC/CCA and other contracts used within the industry. Participants will also learn the other legal means to resolve construction disputes and avoid litigation. At the end of the course participants will be able to:

Understand the basics of contract law –intention, offer, acceptance, consideration, capacity and legality
Be familiar with various CCDC/CCA contracts -how and why they are used
Be familiar with various legal terms used in contracts
Understand the contract responsibilities of various parties
Understand the bidding process and contractual obligations
Define back charges and how to avoid them
Avoid construction disputes and claims from the site level
Write RFIs and Change Orders
Understand the dispute resolution process – negotiation, mediation, arbitration, and litigation
Use the Builder’s Lien Act to obtain security
Use the small claims process to collect debts
Understand environmental law and how it impacts projects
Understand safety law and it impacts construction companies
Understand how specifications and drawings fit within the contractual hierarchy
Understand the contractual relationship between contractor and sub-contractor
Compile and submit proper extras and claims

Topics to be covered:

The basic concepts of contract law
CCA, CCDC and other contracts
Legal terms used in contracts
Bidding process and contractual obligations
Specifications, drawings and the contractual hierarchy
Contractual relationships between contractor and sub-contractor
Compiling and submitting proper extras and claims
Defining back charges and how to avoid them
Avoiding construction disputes and claims from the site level
Writing RFIs and Change Orders
The dispute resolution process
The Builder’s Lien Act
The Small Claims process
Environmental law
Safety legislation and regulations

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
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Supervisory and Management Skills - Langley
2020-02-06 08:00 - 2020-02-07 16:30 | Holiday Inn Express & Suites Langley, 8750 204th Street, Langley, BC, V1M 2Y5, Canada
Participants will improve their skills in leadership, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites.

At the end of the course participants will be able to:
• Understand the differences between leadership, management and supervision
• Identify different leadership styles and approaches
• Apply different leadership styles to deal with various situations
• Knowledge of motivational theories – Mazlow, Herzberg, MARS
• Ability to enhance individual and group performance and engagement
• Understand different personality styles and how to communicate appropriately
• Effectively manage time
• Understanding stress and how to manage it at work
• Knowledge of substance abuse, recognition and prevention
• Conduct a successful toolbox talk
• Appropriately discipline and/or terminate staff
• Apply various negotiating skills
• Deal with difficult people, conflict and confrontation
• Use collaborative decision making skills
• Understand a systems approach to management of construction companies

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
To receive your CPD accredited certificate you must complete the online portion after the 2 day course.
What previous participants said:
“Great Class! Instructor was able to hold our attention for long periods of time.”
“Excellent course layoutand and presentation.”
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Construction Estimating - Burnaby
2020-02-24 08:00 - 2020-02-25 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will learn skills and knowledge to estimate construction projects and prepare a successful bid. The course is designed for construction estimators and those with experience in construction that desire to be estimators or improve their knowledge of estimating. At the end of the course participants will be able to:

Analyze projects and decide on which ones to bid
Understand risk analysis and how to price this into a bid
Do competitor analysis and understand how this impacts the bid
Do client risk analysis and how to price this into bids
Record material and other prices and maintain contact lists
Formulate a bid strategy
Understand how to prepare an estimate and the estimating process
Use Construction Division Codes
Understand how to present a bid
Be familiar with how to use the bid depository
Understand the requirements for bonding and insurance
Understand the post-bidding process
Work with project managers to pass on knowledge of the bid

Topics to be covered:

Project analysis
Risk analysis
Competitor analysis
Client risk analysis
Record keeping
Bid strategies
Preparing estimates and the estimating process
Construction Division Codes
Presenting bids
Bid depository
Bonding and insurance
Post-bidding process

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors. To receive your CPD accredited certificate you must complete the online portion after the 2 day course.

Register Now!

Construction Law - Prince George
2020-02-24 08:00 - 2020-02-25 16:30 | Pomeroy Inn & Suites, 2700 Recplace Drive, Prince George, BC, V2N 0H4, Canada

Project Accounting and Cost Control - Langley
2020-03-04 08:00 - 16:30 | RCABC Training Room, 9734 201 Street, Langley, British Columbia, V1M 3E8, Canada
Participants will learn how to design and read various construction financial reports and improve the business systems of their construction company.
At the end of the course participants will be able to:
• Understand the various types of contracts within the construction industry and the implications to the design of project financial management and stakeholder satisfaction.
• Understand the estimating process from bid to award to mobilization. Be able to read and understand a General Summary Sheet of the bid and the steps to producing a Project Budget.
• Understand the various types of Change Order methods within the contract and the implications for Change Order reporting. Be able to link the site resources to a Daily Extra Report and the coding to the General Ledger.
• Be able to read financial statements: income statement, balance sheet, cashflow, job cost reports, etc and make decisions on a timely basis.
• Be able to forecast percentage of completion reports: projected income statements, job costing and cashflow to satisfy internal and external stakeholders eg., banks, bonding company.
• Understand and calculate various financial ratios used to understand financial reports and create company dashboards.
• Understand the holdback requirements of the Builder’s Lien Act and typical invoicing processes used at month end.
• Be able to calculate aged accounts payable and receivables separate from holdback amounts.
• Understand the importance of payroll reporting and being able to link this to the project schedule and labour productivity assumptions used by the estimating team.
• Understand the importance of procurement internal controls and the normal process used for both accrual based accounting and committed cost accounting.
• Understand the normal close out processes and the reports expected for project budget vs actual, deficiencies and warranties.
Instructor: Tim Williams, B.Econ., MBA, CPA, GSC is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
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Effective Management Skills - Burnaby
2020-03-12 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada

FREE BREAKFAST: An Introduction to the Last Planner® System - Burnaby
2020-03-13 07:00 - 09:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Curious about the Last Planner® System and how it can help project teams improve workflow? Interested in how to use collaboration to determine how project work will be carried out? Then this session is for you!

The Last Planner® System was designed by construction for construction. Its intent is to help teams produce predictable workflow and rapid learning throughout all phases of a construction project.

Join us for this introductory workshop outlining the 5 elements of the Last Planner® System and how they are linked through continuous learning:

• Master Schedule: Outlines milestones and interim milestone for the project

• Phase Pull Plan: Collaboratively identify required activities, durations, and hand-offs

• Look-Ahead: Identify and remove constraints early

• Weekly Work Plan: Make commitments regarding what work will be completed the following week

• Daily Huddles: Stay connected and adjust the plan as needed

The presenter: Christy Nikel is the President and Principal of Lean U Consulting, located in Vancouver, BC. As a Master Lean Black Belt with more than 17 years of experience teaching and applying the tools, her goal is to share Lean thinking in a practical, effective and energizing way.
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WEBINAR: The HR Series: Progressive Discipline
2020-05-28 11:00 - 12:30 | Online
The majority of employees conform to rules and regulations and have a genuine desire to do a good job. On occasion though, even good employees make mistakes, and need to be given direction before those mistakes repeat and the behaviour gets to the dismissal stage.
Progressive discipline allows supervisors and managers to build on the skills of their workers and to make clear what their job expectations are by holding them accountable- and providing them the opportunity to improve. This includes setting expectations of the job and the consequences of what will happen if those expectations are not met.
In this 1.5-hour live instructor lead webinar, we will introduce participants to these basic progressive discipline concepts:
What is “Performance Management”
What is “Progressive Discipline”
Management’s “People” Responsibilities
Sample Policy
Incompetence vs. Misconduct
The Steps to Progressive Discipline
Putting it into Practice
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.
Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Register Now!

How To Be A Better Foreman - Prince George
2020-05-29 07:30 - 16:00 | Sandman Signature Prince George, 2990 Recplace Drive, Prince George, BC, V2N 0B2, Canada

Leading and Managing Organizational Change - Burnaby
2020-06-03 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada

WEBINAR: The HR Series: From Hiring to Termination: The Basics
2020-06-04 11:00 - 12:30 | Online
Almost everything in business depends on the competency of your employees; therefore, the people you hire are critical to your success. Just as critical is letting go of those workers who are no longer contributing to the organization.
Both tasks can be difficult, even tricky if you are not well prepared. What you do not want to do is find yourself defending your practices.
In this 1.5-hour live, instructor lead webinar, we will introduce participants to these basic hiring and termination concepts:
How to hire the best people possible from inside or outside of the organization to fill open positions.
Understand your legal obligations when it comes to “for cause” and “not for cause” terminations.
How to comply with Canadian legislation in both the hiring and termination process.
How to identify the many forms of discriminatory hiring and termination practices.
Some key takeaways and best practices to implement in your workplace
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.
Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Register Now!

WEBINAR: Bluebeam Revu Basics
2020-06-16 08:00 - 11:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8am – 11:15am each day) these sessions provide the knowledge and skills to create, edit, markup, and collaborate on architecture, engineering and construction (AEC) documents using Bluebeam Revu. Create and navigate smart, information-rich document sets from converted Microsoft Office and CAD files. Annotate drawings with customizable markup and measurement tools, and work on the same 2D and 3D PDFs with project partners in the office or in the field.
Topics Covered:
· Interface and navigation
· Profiles
· Markup tools
· Stamps
· The tool chest
· The markups list
· PDF creation
· Document management
· Introduction to Studio
· Studio sessions
· Studio projects
Important Note:
It is highly recommended that you have a computer setup that allows for 2 screens. 1 screen to view the GoToTraining session, and the other screen to have your Bluebeam Revu software open. This can be done with a computer with 2 screens, or a combination of a laptop and a tablet.
You will need a fully functioning version of Bluebeam Revu 2018 or 2019. Any Windows version is ok (Standard, CAD, or eXtreme) If you have an older version of Bluebeam Revu (2017 or older), you can download a 2019 trial and install it ‘side by side’ your existing install. This will allow you to continue to use your older version without losing your license and you can use the new version to follow along in the training.
You can download a free 30-day trial here: http://www.bluebeam.com/InstRevuTRIAL
Instructor: Morgan Garry
Morgan is a Bluebeam Certified Instructor. He has over a decade of hands-on experience in the construction industry, including owning his own construction company and working for one of the largest GC’s in North America. He also holds a bachelor’s degree in construction management from BYU-Idaho. Most importantly, he’s a trusted expert in using Bluebeam technology on the construction site. Morgan’s classes and training have helped some of the top construction companies in North America to improve processes, workflow, and project management with Bluebeam Revu.
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Effective Interviewing (Breakfast Session) - Burnaby
2020-06-19 07:30 - 10:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Almost everything in business depends upon the competency of your employees; therefore, the people you hire are critical to your success. What you want to do is hire the best person for the job. What you don’t want to do is find yourself defending your practices. Do you ever feel that the workplace is becoming a minefield of what not to say and what not to do? Well, the hiring practice is no exception. Are you asking the right – let alone legal questions?
In this two-hour breakfast session you will learn;

How to hire the best people possible from inside or outside of the organization to fill open positions.
How to comply with Canadian laws in the hiring process.
Best practices to ensure that unintentional discrimination does not go unchecked in your workplace.
How to identify the many forms of discriminatory hiring practices.
Some key takeaways and best practices to implement in your workplace.
The 7 practical steps to a successful interview, from advertising through to selection.

Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

WEBINAR: The HR Series: Effective Interviewing
2020-06-19 11:00 - 12:30 | Online
Almost everything in business depends upon the competency of your employees; therefore, the people you hire are critical to your success. What you want to do is hire the best person for the job. What you don’t want to do is find yourself defending your practices. Do you ever feel that the workplace is becoming a minefield of what not to say and what not to do? Well, the hiring practice is no exception. Are you asking the right – let alone legal questions?
In this 1.5 hour interactive webinar you will learn;

How to hire the best people possible from inside or outside of the organization to fill open positions.
How to comply with Canadian laws in the hiring process.
Best practices to ensure that unintentional discrimination does not go unchecked in your workplace.
How to identify the many forms of discriminatory hiring practices.
Some key takeaways and best practices to implement in your workplace.
The 7 practical steps to a successful interview, from advertising through to selection.

Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

WEBINAR: The HR Series: Navigating a Multi-Generational Workplace
2020-07-10 11:00 - 12:30 | Online
We are at the generational crossroads of workplace composition in Canada. For the first time in modern history there are 4 generations in the average Canadian workplace, and it is estimated that by 2020, at least 50% of the workforce in Canada will be Millennials.
This workshop will explore some of the challenges and opportunities businesses face as the generational balance tips as the Boomers continue to retire and the Millennials and Gen Z take their place. What will this mean for your managers and supervisors? What will be the impact on your organizational culture, trends, social norms and recruitment and retention strategies?
In this 1.5-hour webinar, we will:

Gain insight into the generations represented in today’s workplace
Look at the generational difference & similarities in the workplace (myths and facts?)
Explore how to manage a multi-generational workforce
Discuss options on how to reward and motivate all generations
Discuss how to remove generational barriers and stereotypes
Examine how the baby boomer’s retirement will create leadership opportunities for Millennials
Talk about work life balance and is it really just the Millennials who care?
AND, explore the concept of managing individuals, not generations

Who Should Attend This Session?
Anyone who works with, or leads cross generational teams, as well as Senior Management and HR Professionals who lead recruitment, retention and engagement activities.
Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

WEBINAR: The HR Series: Meaningful Performance & Development Conversations
2020-07-24 11:00 - 12:30 | Online
Managing the performance of others is more than just an annual review. Meaningful performance management is an ongoing process that results in continuous improvement, enhanced performance, clear expectations and objective measurement. However, there are times when you need to hold employees accountable and having documented performance management processes is in your best interests.
In this 1.5 hour interactive session we will discuss:
How to prepare for the conversation
How to monitor performance
How to communicate feedback
How to be specific and hold employees accountable
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Register Now!

WEBINAR: The HR Series: Conflict Resolution: Getting Along in The Workplace
2020-08-14 11:00 - 12:30 | Online
Many people see conflict as a negative experience. In fact, conflict is a necessary part of personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth.
In this 1.5 hour live online session session we explore:

What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The most common conflict resolution styles and when to use them.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.

Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 12:30pm Pacific Standard Time (PST)
Register Now!

WEBINAR: The HR Series: Dealing with Difficult People
2020-08-21 11:00 - 12:30 | Online
Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.
In this 1.5 hour live online session we will explore strategies on:

How your own attitudes and actions impact others.
New and effective techniques for dealing with difficult people.
Techniques for managing and dealing with anger.
Dealing with difficult people and difficult situations.

Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 12:30pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Effective Management Skills
2020-09-16 08:30 - 2020-09-17 12:30 | Online
Set up in 2 – 1/2-day live, instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar.

Everyone agrees that the most important asset of any organization is the human asset. Thus, the all important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.
Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.
Participants will learn proven, powerful and practical strategies and techniques that will last a life-time and can be applied the next day.
Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“This course was not good, it was excellent!”
“Overall, this is honestly the best one day course I have ever attended.”
“Comprehensive and valuable.”
“Instructor has excellent communication skills – very engaging.”
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WEBINAR: Drugs and Alcohol in the Workplace – Employer Rights and Obligations
2020-09-25 11:00 - 12:30 | Online
Drug and alcohol use has become an increasing issue in the workplace, especially given the prevalence of prescribed marijuana for medicinal reasons. How do you deal with an employee in a safety-sensitive role who has a medical marijuana licence? Are they still allowed to perform their safety sensitive job? If an employee with a licence says they need to use their marijuana at the workplace, how is this addressed? Are employees with medical marijuana licences exempt from drug testing?
In this 1.5-hour interactive session we will discuss:
• Drug and Alcohol Policies
• Testing for Drug and Alcohol Use
• Consequences for Testing Positive
• Pre-employment Situations
• Impaired at Work Situations
• Accommodation requirements for workers with drug and or alcohol addiction
• Suggested wording on Medical Marijuana to update company policies
While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.

Presenter: Pamela Bragg

Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.

Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.

What previous participants have said:
“The course was very informative and covered relevant topics”
“Great information, made it as clear as possible. The questions & answers were spot on!”
“Well spoken and organized. Offered additional resources upon request”

Webinar time: 11:00am – 12:30pm Pacific Standard Time (PST)
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Project Management Essentials - Abbotsford
2020-09-29 08:00 - 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers (using PMBoK approach) and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Gain the essential skills to manage a construction project
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK)
• Use the appropriate contracts for the project eg CCDC/CCA etc.
• Use risk management tools and mitigate for risk
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies
Audience: The course is designed for construction owners, project managers, estimators, supervisors and staff.
The instructor: Mark Waters, CTech., GSC has worked in the civil and environmental construction industry for the past 30 years and is an experienced project manager and
estimator. He graduated from the BCIT Geomatics Technician program with honours in 1996 and joined the Applied Science Technologists and Technicians Association of BC (ASTTBC) in 1997. Mark spent many of his earlier civil construction years as a project superintendent and engineering surveyor.
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WEBINAR - The HR Series: The Basics
2020-10-02 11:00 - 12:30 | Online
In today’s fast-moving world, many non-HR staff are expected to deal with a variety of workplace human resource issues. They may be asked to handle payroll and benefit administration, manage employees who are absent due to illness or other job-protected leaves, all while complying with Canadian privacy legislation.
Join us for this 1.5-hour live instructor-led webinar as we introduce you to these basic human resources concepts.
An overview of compensation and benefits administration- where we will explore employee compensation categories from guaranteed to variable pay, as well as benefits such as vacation to bonuses.
Managing leaves and illness- here we will look at Canadian federal and provincial legislation covering job protected leaves, and some basic do’s and don’ts.
Maintaining privacy & accurate record keeping- and finally we will discuss how to manage all these activities will ensuring compliance with federal and/or provincial privacy legislation.
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.
Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Register Now!

Project Accounting and Cost Control - Abbotsford
2020-10-14 08:00 - 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada

WEBINAR: Effective Interviewing
2020-10-16 11:00 - 12:30 | Online
