WEBINAR: Effective Interviewing
2021-01-28 11:00 - 13:00 (America/Vancouver) | Online
Almost everything in business depends upon the competency of your employees; therefore, the people you hire are critical to your success. What you want to do is hire the best person for the job. What you don’t want to do is find yourself defending your practices. Do you ever feel that the workplace is becoming a minefield of what not to say and what not to do? Well, the hiring practice is no exception. Are you asking the right – let alone legal questions?
In this two-hour interactive webinar you will learn;

How to hire the best people possible from inside or outside of the organization to fill open positions.
How to comply with Canadian laws in the hiring process.
Best practices to ensure that unintentional discrimination does not go unchecked in your workplace.
How to identify the many forms of discriminatory hiring practices.
Some key takeaways and best practices to implement in your workplace.
The 7 practical steps to a successful interview, from advertising through to selection.

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 1:00 pm Pacific Standard Time (PST)
Register Now!

WEBINAR: The Wellness Series: Breaking the Stigma of Mental Health Issues in the Workplace
2021-01-29 10:00 - 12:00 | Online
Mental Health issues in the workplace are often overlooked by leaders and employees because they simply do not understand or fear engaging an individual to provide support. This workshop will provide a strong foundation and understanding of mental health issues common in the workplace.
Learning Outcomes:

Define stigma and the impact it can have on a workplace
Importance of mental health in the workplace
Signs & symptoms of common mental health issues and how to recognize them
Strategies to support psychological safety in the workplace
Resiliency and self-care

Assessment: Attendees will demonstrate knowledge gained through group activities.
This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.
While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.
Instructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. He joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009 and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000. He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.
Workshop Time: 10:00am – 12:00pm Pacific Standard Time (PST)
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WEBINAR: Effective Management Skills
2021-02-02 08:30 - 2021-02-03 12:30 | Online
Set up in 2 – 1/2-day live, instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar.

Everyone agrees that the most important asset of any organization is the human asset. Thus, the all-important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.

Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.

Participants will learn proven, powerful and practical strategies and techniques that will last a lifetime and can be applied the next day.

Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high-performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high-performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.

It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:

“This course was not good, it was excellent!”

“Overall, this is honestly the best one-day course I have ever attended.”

“Comprehensive and valuable.”

“Instructor has excellent communication skills – very engaging.”
Register Now!

WEBINAR: Conflict Resolution: Getting Along in The Workplace
2021-02-04 11:00 - 13:00 | Online
Many people see conflict as a negative experience. In fact, conflict is a necessary part of personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth.
In this 2-hour live online session session we explore:

What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The most common conflict resolution styles and when to use them.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Managing Change in Construction (morning session)
2021-02-09 07:00 - 11:00 | Online
Changes on Construction Projects are inevitable and are often a source of friction. This creates problems for both the Owner and the Contractor as well as the other participants involved with the project (Consultant, Subcontractors, Sub-Subcontractors and Suppliers).

The Canadian Construction Documents Committee (CCDC), the Canadian Construction Association (CCA) and the Alberta Construction Association (ACA) publish standard contracts and guides for the Construction Industry.

In this half-day workshop, the Change Management Process in standard construction contracts (CCDC-2 Stipulated Price Contract, CCA-1 Stipulated Price Subcontract, CCA-19 Stipulated Price Sub-Subcontract) will be reviewed along with the following forms from CCDC-24 – A Guide to Model Forms:

• Change Order Form
• Change Directive Form
• Proposed Change Form
• Combined Proposed Change and Change Order Form
• Supplemental Instruction Form
• Notice Form
• Summary of Changes

Guides covered by the course:

• CCA 16 – Guidelines for Determining the Costs Associated with Performing Changes in the Work
• CCA Guide to Cost Predictability in Construction
• ACA Doc D – Alberta Standard Guide for Change Order Procedures

Who should attend? Anyone who is involved with Change Management: Project Managers, Project Coordinators, Construction Managers, Superintendents and Estimators of all levels will benefit from the workshop.

Duration: 1/2 day – 4 hours
Webinar time: 7:00am – 11:00 am Pacific Standard Time (PST)
Instructor: Phil Perry of Perry Educational Services Ltd has 30 plus years in the Construction Industry, most of which was Project Managing Industrial Projects for General Contractors. He has been teaching Post-Secondary Construction Management Courses for the last twelve years for organizations such as the Edmonton Construction Association, Calgary Construction Association, Winnipeg Construction Association, Ontario Roadbuilders Association, Newfoundland and Labrador Construction Association, University of Alberta Faculty of Extension, and the Northern Alberta Institute of Technology. He has been facilitating Better SuperVision programs since 2009. He has facilitated over 350 courses and over 2500 students over the last four years. In his spare time, Phil is a Master Course Facilitator for a National Sports Organization and chaired their National Coaching/Instructional Program for four years. He was the recipient of the 2018 IG Wealth Management Community National Coaching Certification Program (NCCP) Coach Developer Award.
Register Now!

WEBINAR: Managing Change in Construction (afternoon session)
2021-02-09 12:00 - 16:00 | Online
Changes on Construction Projects are inevitable and are often a source of friction. This creates problems for both the Owner and the Contractor as well as the other participants involved with the project (Consultant, Subcontractors, Sub-Subcontractors and Suppliers).

The Canadian Construction Documents Committee (CCDC), the Canadian Construction Association (CCA) and the Alberta Construction Association (ACA) publish standard contracts and guides for the Construction Industry.

In this half-day workshop, the Change Management Process in standard construction contracts (CCDC-2 Stipulated Price Contract, CCA-1 Stipulated Price Subcontract, CCA-19 Stipulated Price Sub-Subcontract) will be reviewed along with the following forms from CCDC-24 – A Guide to Model Forms:

• Change Order Form
• Change Directive Form
• Proposed Change Form
• Combined Proposed Change and Change Order Form
• Supplemental Instruction Form
• Notice Form
• Summary of Changes

Guides covered by the course:
• CCA 16 – Guidelines for Determining the Costs Associated with Performing Changes in the Work
• CCA Guide to Cost Predictability in Construction
• ACA Doc D – Alberta Standard Guide for Change Order Procedures

Who should attend? Anyone who is involved with Change Management: Project Managers, Project Coordinators, Construction Managers, Superintendents and Estimators of all levels will benefit from the workshop.

Duration: 1/2 day – 4 hours
Webinar time: 12:00pm – 4:00pm Pacific Standard Time (PST)
Instructor: Phil Perry of Perry Educational Services Ltd has 30 plus years in the Construction Industry, most of which was Project Managing Industrial Projects for General Contractors. He has been teaching Post-Secondary Construction Management Courses for the last twelve years for organizations such as the Edmonton Construction Association, Calgary Construction Association, Winnipeg Construction Association, Ontario Roadbuilders Association, Newfoundland and Labrador Construction Association, University of Alberta Faculty of Extension, and the Northern Alberta Institute of Technology. He has been facilitating Better SuperVision programs since 2009. He has facilitated over 350 courses and over 2500 students over the last four years. In his spare time, Phil is a Master Course Facilitator for a National Sports Organization and chaired their National Coaching/Instructional Program for four years. He was the recipient of the 2018 IG Wealth Management Community National Coaching Certification Program (NCCP) Coach Developer Award.
Register Now!

WEBINAR: Field Productivity 101
2021-02-11 07:00 - 15:00 | Online
Contractor success depends heavily on the field production of tradespeople. Lead towards efficiency and start seeing improvements to your bottom line. This seminar will define Field Productivity, discuss the effects of low Field Productivity, and outline approaches to increasing Field Productivity.
This one-day workshop covers:

Introduction to Field Productivity
The Contractor’s Role in improving Productivity
The Supervisor’s Role in Improving Field Productivity
Labour Productivity
Equipment Productivity
Factors that Impact Productivity
Quantifying Lost Productivity

Who should attend? Anyone whose work is described in industry contracts: Project Managers, Project Coordinators, Construction Managers, Superintendents, General Foremen, Foremen and Estimators of all levels will benefit from the workshop. This course is for Contractors and Sub-Contractors in all segments of the Construction Industry.
This course is a CCA Gold Seal Certified Course (1 Credit).
Duration: 7 Hours
Webinar time: 7:00am – 3:00 pm Pacific Standard Time (PST)
Instructor: Phil Perry of Perry Educational Services Ltd has 30 plus years in the Construction Industry, most of which was Project Managing Industrial Projects for General Contractors. He has been teaching Post-Secondary Construction Management Courses for the last twelve years for organizations such as the Edmonton Construction Association, Calgary Construction Association, Winnipeg Construction Association, Ontario Roadbuilders Association, Newfoundland and Labrador Construction Association, University of Alberta Faculty of Extension, and the Northern Alberta Institute of Technology. He has been facilitating Better SuperVision programs since 2009. He has facilitated over 350 courses and over 2500 students over the last four years. In his spare time, Phil is a Master Course Facilitator for a National Sports Organization and chaired their National Coaching/Instructional Program for four years. He was the recipient of the 2018 IG Wealth Management Community National Coaching Certification Program (NCCP) Coach Developer Award.
Register Now!

WEBINAR: Workplace Harassment - What It is and What to Do About It
2021-02-11 11:00 - 13:00 | Online
Harassment in the workplace can come in a variety of forms, with the potential for far-reaching effects on the health and well-being of workers, as well as on their job tenure, job stability and job satisfaction. Did you know that overall- in Canada, 19% of women and 13% of men reported that they had experienced harassment in their workplace in the past year? Workplace harassment includes verbal abuse, humiliating behaviour, threats to persons, physical violence, and unwanted sexual attention or sexual harassment.
This type of behavior has harmful effects on the victims such as health and self-esteem problems, as well as negative impacts on the workplaces where it occurs, including decreased productivity and increased absenteeism.
In this 2-hour live online session we will explore strategies on:

How to prevent harassment from occurring
What sorts of policies should be in place?
What should managers do to protect their employees?
And if a complaint is filed, what will we do?

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Earned Value Management (EVM) for Construction
2021-02-17 07:00 - 15:00 | Online
Earned Value Management (EVM) is a project planning and control approach which provides cost and schedule performance measurements. It compares actual accomplishment of scheduled work and associated cost against a baseline schedule and budget plan. Its benefits include projections of anticipated project schedule, and cost trends, and the ability to take timely corrective actions for undesired variances.

EVM is one of the most powerful and productive concepts used in managing today’s complex projects in private, commercial, and government environments.

The fundamentals of EVM will be presented in a down-to-earth, basic approach, along with hands-on exercises and examples that will allow participants to apply the concepts.

Participants will:

• Obtain basic knowledge in understanding and using an effective performance management system in managing construction projects effectively
• Detect both positive and negative trends in a timely manner
• Forecast the Projected Final Cost (Estimate at Completion) using several techniques
• Confidently and quickly make project decisions concerning scope, cost, and schedule
• Learn to avoid the project-management pitfalls by identifying and mitigating risks

Who should attend? Anyone whose work involves planning and progressing the work: Project Managers, Project Coordinators, Construction Managers, Superintendents, General Foremen, and Estimators of all levels will benefit from the workshop. This course is for Owners, Consultants, Contractors and Sub-Contractors in all segments of the Construction Industry.

This course is a CCA Gold Seal Certified Course (1 Credit)

Duration: 7 Hours

Webinar time: 7:00am – 3:00 pm Pacific Standard Time (PST)
Instructor: Phil Perry of Perry Educational Services Ltd has 30 plus years in the Construction Industry, most of which was Project Managing Industrial Projects for General Contractors. He has been teaching Post-Secondary Construction Management Courses for the last twelve years for organizations such as the Edmonton Construction Association, Calgary Construction Association, Winnipeg Construction Association, Ontario Roadbuilders Association, Newfoundland and Labrador Construction Association, University of Alberta Faculty of Extension, and the Northern Alberta Institute of Technology. He has been facilitating Better SuperVision programs since 2009. He has facilitated over 350 courses and over 2500 students over the last four years. In his spare time, Phil is a Master Course Facilitator for a National Sports Organization and chaired their National Coaching/Instructional Program for four years. He was the recipient of the 2018 IG Wealth Management Community National Coaching Certification Program (NCCP) Coach Developer Award.
Register Now!

Site Leadership - Kelowna
2021-02-17 08:00 - 16:30 | Fairfield Inn and Suites Kelowna, 1655 Powick Road, Kelowna, BC, V1X 4L1, Canada
Would you like to improve your construction site leadership skills?
This course will enhance your ability to build a collaborative team culture with their staff, improve job site productivity and complete projects on time, on budget, and safely. Ideal for lead hands, foremen and front-line supervisors that want to increase their leadership effectiveness.
At the end of the course participants will be able to:

Identify and apply different leadership styles and approaches
Enhance the motivation and engagement of construction workers and teams
Utilize leadership techniques to build cohesive and effective crews
Understand the Eight Wastes in order to reduce downtime and inefficiencies on site
Understand different personality styles and how to communicate effectively with each one
Recognize substance abuse and how to deal with it appropriately
Improve their training skills and conduct a successful toolbox talk
Deal with difficult people, conflict and confrontational situations
Use collaborative decision-making skills and build a collaborative culture
Understand the importance of ethics and safety first when leading others

Instructor: Tim Williams, B.Econ., MBA, CPA, GSC is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought-after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
Register Now!

WEBINAR: Diversity and Systemic Discrimination in Today's Workplace
2021-02-17 09:00 - 12:00 | Online
You have heard the term a lot in the media. Is there systemic racism in Canada? How would you recognize it in your organization?
This session takes a Canadian perspective on a topical conversation. We talk about some of the barriers that have been set up to make it difficult for marginalized groups to function effectively in Canadian society, debate the pros and cons of solutions aimed at addressing systemic racism and examine our own, individual responses to others.
In this 3-hour live online session, we will cover:

Awareness: Systemic discrimination and the Canadian experience
Motivation: Why we need to take collective action?
Pathways: How we can make a difference?

Presenter: Christian Codrington, CPHR
Christian has held senior management roles with a number of significant employers throughout his career prior to starting Forum HCM. In his previous engagement, Christian built the human resource function at the Industry Training Authority (ITA). This has included updating and implementing a revised compensation framework, marketing and updating the benefits plan and developing a performance management system.
Prior to this role and while at the Chartered Professional in Human Resources – BC (CPHR), he led teams responsible for professional development, metrics, and the office of the registrar for the CHRP designation. Christian was also responsible for government relations, starting the association down its path to become a self-regulated profession.
Before CPHR, Christian was with Best Buy Canada, leading a human resource team. He has also worked at Starbucks Coffee, as an employee/labour relations specialist and coach to senior leaders and staff; the Children’s & Women’s Health Centre of BC (C&W), and Service Canada in various HR/LR roles. In his previous jobs he has been responsible to deliver many human resource related initiatives, negotiated, interpreted and managed within the parameters of numerous collective agreements, as well as represented each organization at administrative tribunals, such as the Labour Relations Board, the Human Rights Tribunal and small claims courts.
He has appeared in dozens of radio, print and television features including the Vancouver Sun/Province, Globe & Mail, Business in Vancouver, Global News, CBC News, the Current, the Early Edition providing expert commentary on human resource related subjects.
Christian graduated from Simon Fraser University with an undergraduate degree in Business Administration concentrating in Organizational Behaviour. He also supplemented those learnings with two certificates from the Justice Institute of BC. One in Conflict Resolution and Third Party Negotiation and another in Mediation.
Webinar Time:
February 17, 2021 – 9:00am to 12:00pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Dealing with Difficult People
2021-02-18 11:00 - 13:00 | Online
Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this workshop, you will learn how to turn difficult situations into opportunities for growth.
In this 2-hour live online session we will explore strategies on:

How your own attitudes and actions impact others.
New and effective techniques for dealing with difficult people.
Techniques for managing and dealing with anger.
Dealing with difficult people and difficult situations.

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Navigating a Multi-Generational Workplace
2021-02-25 11:00 - 13:00 | Online
We are at the generational crossroads of workplace composition in Canada. For the first time in modern history there are 4 generations in the average Canadian workplace, and it is estimated that by 2020, at least 50% of the workforce in Canada will be Millennials.
This workshop will explore some of the challenges and opportunities businesses face as the generational balance tips as the Boomers continue to retire and the Millennials and Gen Z take their place. What will this mean for your managers and supervisors? What will be the impact on your organizational culture, trends, social norms and recruitment and retention strategies?
In this 2-hour webinar session, we will:

Gain insight into the generations represented in today’s workplace
Look at the generational difference & similarities in the workplace (myths and facts?)
Explore how to manage a multi-generational workforce
Discuss options on how to reward and motivate all generations
Discuss how to remove generational barriers and stereotypes
Examine how the baby boomer’s retirement will create leadership opportunities for Millennials
Talk about work life balance and is it really just the Millennials who care?
AND, explore the concept of managing individuals, not generations

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.
Who Should Attend This Session?
Anyone who works with, or leads cross generational teams, as well as Senior Management and HR Professionals who lead recruitment, retention and engagement activities.
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.

Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

WEBINAR: From Hiring to Termination
2021-03-04 11:00 - 13:00 | Online
Almost everything in business depends on the competency of your employees; therefore, the people you hire are critical to your success. Just as critical is letting go of those workers who are no longer contributing to the organization.

Both tasks can be difficult, even tricky if you are not well prepared. What you do not want to do is find yourself defending your practices.

In this two-hour live, instructor lead webinar, we will introduce participants to these basic hiring and termination concepts:

How to hire the best people possible from inside or outside of the organization to fill open positions.
Understand your legal obligations when it comes to “for cause” and “not for cause” terminations.
How to comply with Canadian legislation in both the hiring and termination process.
How to identify the many forms of discriminatory hiring and termination practices.
Some key takeaways and best practices to implement in your workplace

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.

Presenter: Pamela Bragg – Sarkany Management Inc.

Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.

Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.

Webinar time: 11:00am – 1:00 pm Pacific Standard Time (PST)

Register Now!

WEBINAR: Negotiation Skills Workshop
2021-03-09 08:30 - 2021-03-10 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar. There is no opportunity to re-schedule or request for a partial refund if a student cannot attend both sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.

The truth is that in our professional lives we don’t get what we deserve – we get what we negotiate. Are you finding your customers, clients, employees or boss or employers increasingly demanding, wanting more for less? Do you ever feel that you are being taken advantage of? Many individuals often fail in negotiation not because they are unable to get an agreement, but because they walk away from the table when they could have done much better. In this seminar you will learn a proven, practical step-by-step approach to win-win negotiations and how to protect yourself from “hardball” negotiators.

Topics to be covered:

The most common negotiating mistakes people make and how to avoid them
Understanding the difference between Collaborative “win-win” and Competitive “hardball” negotiations and how to know what game you are playing
The characteristics of highly effective negotiators
Understanding the different sources of negotiating power
How to strengthen your bargaining position
How to create an open communication flow that allows you to deeply understand the other party
The 5 steps process to quickly and effectively plan and prepare for your negotiations
How to determine your “walk-away point”
How to defend yourself against “hardball’ negotiators
How to counter the 5 common manipulative strategies being used against you
How to create win – win outcomes that ensure the other party lives up to their end of the bargain

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“Found it productive and informative.”
“A great course for personal and business relationships.”
“Very informative. I learned a lot about my current habits and weaknesses to overcome.”
“Great catalyst for a lot more than negotiating.”

Register Now!

Project Accounting & Cost Control - Vancouver
2021-03-10 08:00 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will learn how to design and read various construction financial reports and improve the business systems of their construction company.
At the end of the course participants will be able to:
• Understand the various types of contracts within the construction industry and the implications to the design of project financial management and stakeholder satisfaction.
• Understand the estimating process from bid to award to mobilization. Be able to read and understand a General Summary Sheet of the bid and the steps to producing a Project Budget.
• Understand the various types of Change Order methods within the contract and the implications for Change Order reporting. Be able to link the site resources to a Daily Extra Report and the coding to the General Ledger.
• Be able to read financial statements: income statement, balance sheet, cashflow, job cost reports, etc and make decisions on a timely basis.
• Be able to forecast percentage of completion reports: projected income statements, job costing and cashflow to satisfy internal and external stakeholders eg., banks, bonding company.
• Understand and calculate various financial ratios used to understand financial reports and create company dashboards.
• Understand the holdback requirements of the Builder’s Lien Act and typical invoicing processes used at month end.
• Be able to calculate aged accounts payable and receivables separate from holdback amounts.
• Understand the importance of payroll reporting and being able to link this to the project schedule and labour productivity assumptions used by the estimating team.
• Understand the importance of procurement internal controls and the normal process used for both accrual based accounting and committed cost accounting.
• Understand the normal close out processes and the reports expected for project budget vs actual, deficiencies and warranties.
Instructor: Tim Williams, B.Econ., MBA, CPA, GSC is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
Register Now!

Supervisory and Management Skills - Kamloops
2021-03-11 08:00 - 2021-03-12 16:30 | Holiday Inn & Suites Kamloops, 675 Tranquille Road, Kamloops, BC, V2B 3H7, Canada
Participants will improve their skills in leadership, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites.

At the end of the course participants will be able to:
• Understand the differences between leadership, management and supervision
• Identify different leadership styles and approaches
• Apply different leadership styles to deal with various situations
• Knowledge of motivational theories – Mazlow, Herzberg, MARS
• Ability to enhance individual and group performance and engagement
• Understand different personality styles and how to communicate appropriately
• Effectively manage time
• Understanding stress and how to manage it at work
• Knowledge of substance abuse, recognition and prevention
• Conduct a successful toolbox talk
• Appropriately discipline and/or terminate staff
• Apply various negotiating skills
• Deal with difficult people, conflict and confrontation
• Use collaborative decision making skills
• Understand a systems approach to management of construction companies

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
What previous participants said:
“Great Class! Instructor was able to hold our attention for long periods of time.”
“Excellent course layout and and presentation.”
Register Now!

WEBINAR: Progressive Discipline
2021-03-11 11:00 - 13:00 | Online
The majority of employees conform to rules and regulations and have a genuine desire to do a good job. On occasion though, even good employees make mistakes, and need to be given direction before those mistakes repeat and the behaviour gets to the dismissal stage.

Progressive discipline allows supervisors and managers to build on the skills of their workers and to make clear what their job expectations are by holding them accountable- and providing them the opportunity to improve. This includes setting expectations of the job and the consequences of what will happen if those expectations are not met.

In this 2-hour live instructor lead webinar, we will introduce participants to these basic progressive discipline concepts:

What is “Performance Management”
What is “Progressive Discipline”
Management’s “People” Responsibilities
Sample Policy
Incompetence vs. Misconduct
The Steps to Progressive Discipline
Putting it into Practice

While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.

Presenter: Pamela Bragg – Sarkany Management Inc.

Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.

Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.

Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

Supervisory and Management Skills - Vancouver
2021-03-25 08:00 - 2021-03-26 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will improve their skills in leadership, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites.

At the end of the course participants will be able to:
• Understand the differences between leadership, management and supervision
• Identify different leadership styles and approaches
• Apply different leadership styles to deal with various situations
• Knowledge of motivational theories – Mazlow, Herzberg, MARS
• Ability to enhance individual and group performance and engagement
• Understand different personality styles and how to communicate appropriately
• Effectively manage time
• Understanding stress and how to manage it at work
• Knowledge of substance abuse, recognition and prevention
• Conduct a successful toolbox talk
• Appropriately discipline and/or terminate staff
• Apply various negotiating skills
• Deal with difficult people, conflict and confrontation
• Use collaborative decision making skills
• Understand a systems approach to management of construction companies

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
To receive your CPD accredited certificate you must complete the online portion after the 2 day course.
What previous participants said:
“Great Class! Instructor was able to hold our attention for long periods of time.”
“Excellent course layout and and presentation.”
Register Now!

WEBINAR: Drugs and Alcohol in the Workplace - Employer Rights and Obligations
2021-04-01 11:00 - 13:00 | Online
Drug and alcohol use has become an increasing issue in the workplace, especially given the prevalence of prescribed marijuana for medicinal reasons. How do you deal with an employee in a safety-sensitive role who has a medical marijuana licence? Are they still allowed to perform their safety sensitive job? If an employee with a licence says they need to use their marijuana at the workplace, how is this addressed? Are employees with medical marijuana licences exempt from drug testing?
In this 1.5-hour interactive session we will discuss:
• Drug and Alcohol Policies
• Testing for Drug and Alcohol Use
• Consequences for Testing Positive
• Pre-employment Situations
• Impaired at Work Situations
• Accommodation requirements for workers with drug and or alcohol addiction
• Suggested wording on Medical Marijuana to update company policies
While this session is part of a series, participants are not required to attend all sessions in the series or attend in any sequence. Each session can be attended independently.

Presenter: Pamela Bragg

Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.

Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.

What previous participants have said:
“The course was very informative and covered relevant topics”
“Great information, made it as clear as possible. The questions & answers were spot on!”
“Well spoken and organized. Offered additional resources upon request”

Webinar time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Reasonable Suspicion for Supervisors
2021-04-08 11:00 - 13:00 | Online
Reasonable suspicion testing is performed when a Supervisor has evidence or reasonable cause to suspect an employee of drug or alcohol impairment while at work. Evidence is based upon direct observation, either by a supervisor or another employee.
This 2-hour interactive session is designed to provide Supervisors in safety-sensitive environment in making objective decisions about reasonable suspicion drug and alcohol testing, including:

What is Reasonable Suspicion Testing
Drug Use Stats
Employer & Employees Obligations Under the Policy & the Law
The 5 Steps to Testing
Signs & Symptoms
How to Document

This session will also discuss the potential consequences for positive tests and look at some suggestions for updating your company policies.
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar Time: 11:00am – 1:00pm Pacific Standard Time (PST)
Register Now!

Communication Skills for Construction - Kelowna
2021-04-12 08:00 - 2021-04-13 16:30 | Fairfield Inn and Suites Kelowna, 1655 Powick Road, Kelowna, BC, V1X 4L1, Canada
Great communication is essential for construction leaders! In this course, participants will learn how to improve their listening, speaking and writing skills. Participants will leave with a better understanding of how to communicate goals and strategies effectively, as well as lead collaborative decision making.

It will include two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
Learning Outcomes:

Improve their writing skills: emails, texts, letters, RFIs and reports.
Improve their listening skills: interpret body language, use reflective listening, deal with difficult people, and use good questioning skills.
Improve their speaking skills: phone calls, meetings, small groups, and large groups presentations.
Lead through vision casting and strategic focus.
Learn the benefits of collaborative decision making and how best to lead leaders.

Audience:
The course is designed for construction project managers, owners, estimators, and site supervisors.
What previous participants have said:
“Very good instructor, Well done. Made learning the info easy.”
“Instructor knows a lot and he was very patient.”
Register Now!

Emotional Intelligence (EQ) - The Myths and The Mastery - Burnaby
2021-04-13 08:00 - 12:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
The research is crystal clear – regardless of the type of work, EQ is the cornerstone of superior performance. When star performers were analyzed the one consistent common denominator was they had healthy EQ!

The purpose of this 4 hour course is to demystify EQ, help people assess their current level of EQ and most importantly provide proven and practical strategies on how to develop ones EQ.

This workshop is designed for all employees and has proven to be an exceptionally powerful and practical learning experience that will benefit participants in both ones professional and personal lives:

Build better relationships
Learn to stay calm and deal with stress more effectively
Deal with difficult people and negative energy
Achieve greater happiness

Content Overview

What EQ really means in practical, everyday, real world terms
Why EQ is a far more important success factor than IQ
The EQ – Happiness Connection
How to identity your current level of EQ
The predictable attitudes and behaviors of low EQ people
Four sure-fire strategies on how to develop truly healthy EQ
How to deal with unreasonable people with low EQ
How to achieve the delicate balance of intellect and emotion and make “common sense decisions
How EQ impacts your ability to build and sustain productive relationships
How to assert yourself to ensure you get your needs met without appearing like a bully
How to stay positive around negative people

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.

It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.
Register Now!

Site Leadership - Abbotsford
2021-04-14 08:00 - 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada

Construction Project Management - Kelowna
2021-04-15 08:00 - 2021-04-16 16:30 | Fairfield Inn and Suites Kelowna, 1655 Powick Road, Kelowna, BC, V1X 4L1, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK 5th Ed)
• Use the appropriate CCDC/CCA contract and/or Purchase Orders for the project
• Use risk management tools and mitigate for risk
• Understand the estimating process
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use of site and office project cost control methods
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Understand Return on Investment (ROI) and how this impacts required project profit margins
• Understand the contract process from bidding to project close-out
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
What previous participants have said:
“Mark is filled with knowledge and experience, and shares them seamlessly with the course students.”
“There was lots of info to get through in two days and he kept me interested throughout.”
“Course was very thorough, good breakdown of the theory and practical applications.”
Register Now!

Leading and Managing Organizational Change - Burnaby
2021-04-16 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes?

This seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change, both from a personal and professional perspective.
In this seminar, you’ll:

Understand the impact change and transitions have on you and your employees
Learn how to adapt to and be resilient to change, whether the change is from a people, process, or technology transformation
Develop approaches to managing and leading change
Use pragmatic tools to help you with anticipating and addressing resistance to change, engaging with stakeholders, and facilitating change

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Register Now!

Construction Project Management - Abbotsford
2021-04-19 08:00 - 2021-04-20 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK 5th Ed)
• Use the appropriate CCDC/CCA contract and/or Purchase Orders for the project
• Use risk management tools and mitigate for risk
• Understand the estimating process
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use of site and office project cost control methods
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Understand Return on Investment (ROI) and how this impacts required project profit margins
• Understand the contract process from bidding to project close-out
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies
Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
Register Now!

Supervisory and Management Skills - Abbotsford
2021-04-29 08:00 - 2021-04-30 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada

Effective Management Skills - Burnaby
2021-05-03 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Everyone agrees that the most important asset of any organization is the human asset. Thus, the all-important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.

Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.

Participants will learn proven, powerful and practical strategies and techniques that will last a lifetime and can be applied the next day.

Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high-performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high-performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.

It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:

“This course was not good, it was excellent!”

“Overall, this is honestly the best one-day course I have ever attended.”

“Comprehensive and valuable.”

“Instructor has excellent communication skills – very engaging.”
Register Now!

Project Accounting & Cost Control - Abbotsford
2021-05-13 08:00 - 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
