Construction Industry Training Network

Project Accounting and Cost Control - Langley
2020-03-04 08:00 - 16:30 (America/Vancouver) | RCABC Training Room, 9734 201 Street, Langley, British Columbia, V1M 3E8, Canada
Participants will learn how to design and read various construction financial reports and improve the business systems of their construction company.
At the end of the course participants will be able to:
• Understand the various types of contracts within the construction industry and the implications to the design of project financial management and stakeholder satisfaction.
• Understand the estimating process from bid to award to mobilization. Be able to read and understand a General Summary Sheet of the bid and the steps to producing a Project Budget.
• Understand the various types of Change Order methods within the contract and the implications for Change Order reporting. Be able to link the site resources to a Daily Extra Report and the coding to the General Ledger.
• Be able to read financial statements: income statement, balance sheet, cashflow, job cost reports, etc and make decisions on a timely basis.
• Be able to forecast percentage of completion reports: projected income statements, job costing and cashflow to satisfy internal and external stakeholders eg., banks, bonding company.
• Understand and calculate various financial ratios used to understand financial reports and create company dashboards.
• Understand the holdback requirements of the Builder’s Lien Act and typical invoicing processes used at month end.
• Be able to calculate aged accounts payable and receivables separate from holdback amounts.
• Understand the importance of payroll reporting and being able to link this to the project schedule and labour productivity assumptions used by the estimating team.
• Understand the importance of procurement internal controls and the normal process used for both accrual based accounting and committed cost accounting.
• Understand the normal close out processes and the reports expected for project budget vs actual, deficiencies and warranties.
Instructor: Tim Williams, B.Econ., MBA, CPA, GSC is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
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Electrical Blueprint Reading - Vancouver
2020-03-04 08:30 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will learn how to read a set of electrical construction blueprints, drawing specifications and general notes. Using various samples of electrical blueprints, participants will gain experience and practical knowledge for their day-to-day work on construction projects.
At the end of the course participants will be able to:

• Have an elementary knowledge of electrical blueprint reading as it relates to construction projects
• Understand in general terms the design process and the role of design professionals • Understand how Building Codes and Bylaws impact blueprints
• Understand specifications and the contractual hierarchy
• Be able to find trade information using blueprints
• Be able to answer basic construction questions related to the layout and installation of materials
• Be able to identify elementary problems or short comings of the blueprints you are using
• Be familiar with electrical, architectural and structural drawings, and how they fit together
• Understand and be able to use architectural & metric scale rules
• Understand how to convert metric dimensions to architectural (imperial) dimensions
• Understand how to read a floor plan, section, detail, profile and elevation
• Understand symbols, notations, abbreviations and material schedules
• Be able to work with the drawings to obtain basic information on dimensions, finishes, details, area calculations, and the ability to do simple material takeoffs

Audience: Ideal for those who have little or no background in electrical blueprint reading.

Instructor: Charles Baverstock, GSC
Charles has worked in the electrical construction industry for the past 20 years and is an experienced project manager and estimator. He is a red seal journeyman and gold seal certified project manager. Charles is a sought after instructor and previously lectured at BCIT.
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2018 BC Electrical Code Change Training PLUS! - Victoria
2020-03-07 08:30 - 17:00 | Camosun College, 3100 Foul Bay Road, Victoria, BC, V8P 5J2, Canada
Learn all about the new updates to the BC Electrical Code including code changes, interpretations and the impact to your business.

Join us for the 2018 BC Electrical Code Change course and get up to date on:

Changes to the Acts, Regulations, Safety Orders, Directives and Information Bulletins that impact industry roles and responsibilities
All of the changes to in the 2018 BC Electrical Code (24th edition) including updates, new tables, definitions, and additions.
The rationale for technical changes
Implications of the changes for your business and clients
PLUS! – Related changes to the Safety Standards Act, Safety Standards General Regulations, Electrical Safety Regulations and Directives

At this session you also get:

– a hard copy of the code change training handbook

– lunch and refreshments

– a certificate of completion (emailed to you post-session upon completion/attendance)

What to bring:

– your registration confirmation (hard copy or digital version)

– a smart device (optional but recommended)

Instructor: SparkBC is a recognized training provider for class A, B or C FSR continuing education as per Technical Safety BC. Their talented instructors have over 30 years experience in the industry as electrical experts and safety officers.
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Fall Protection (Morning Session) - Chilliwack
2020-03-10 08:00 - 12:00, 2020-06-02 08:00 - 12:00 | R.A. MacRae Training, 12-45787 Yale Road, Chilliwack, BC, V2P 4G7, Canada
This is a 4 hour course that introduces workers to Fall Protection methods. Upon completion of this course participants will be able to:

Explain when Fall Protection is required
Identify and describe major Fall Protection methods and the key associated FP equipment
Explain and apply the Fall Protection hierarchy
Determine when a Fall Protection Plan is required and describe the main components
Develop a Fall Protection Plan based on a given scenario

Important: Photo ID is required to receive a certificate.
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Fall Protection (Afternoon Session) - Chilliwack
2020-03-10 13:00 - 17:00, 2020-06-02 13:00 - 17:00 | R.A. MacRae Training, 12-45787 Yale Road, Chilliwack, BC, V2P 4G7, Canada

Assertiveness - How to Set Boundaries and Avoid Conflict - Burnaby
2020-03-11 07:30 - 12:00 | Fortius Sport and Health Centre, 3713 Kensington Avenue, Burnaby, British Columbia, V5B 0A7, Canada
Assertiveness is often mistaken for aggression but this is not the case.
This workshop will allow workers and supervisors alike to understand the importance of being assertive and establishing workplace boundaries. When everyone in the workplace has a clear understanding of what is expected and how they will be treated, there is no room for misunderstandings.
Learn how to communicate with others and establish your own bill of rights.
Topics covered:

Defining assertiveness and boundaries
Awareness of effective boundaries
Understanding assertiveness role in a healthy workplace
Steps to being assertive

Instructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. He joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009, and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000. He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.
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Effective Management Skills - Burnaby
2020-03-12 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Everyone agrees that the most important asset of any organization is the human asset. Thus, the all important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.
Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.
Participants will learn proven, powerful and practical strategies and techniques that will last a life-time and can be applied the next day.
Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“This course was not good, it was excellent!”
“Overall, this is honestly the best one day course I have ever attended.”
“Comprehensive and valuable.”
“Instructor has excellent communication skills – very engaging.”
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FREE BREAKFAST: An Introduction to the Last Planner® System - Burnaby
2020-03-13 07:00 - 09:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Curious about the Last Planner® System and how it can help project teams improve workflow? Interested in how to use collaboration to determine how project work will be carried out? Then this session is for you!

The Last Planner® System was designed by construction for construction. Its intent is to help teams produce predictable workflow and rapid learning throughout all phases of a construction project.

Join us for this introductory workshop outlining the 5 elements of the Last Planner® System and how they are linked through continuous learning:

• Master Schedule: Outlines milestones and interim milestone for the project

• Phase Pull Plan: Collaboratively identify required activities, durations, and hand-offs

• Look-Ahead: Identify and remove constraints early

• Weekly Work Plan: Make commitments regarding what work will be completed the following week

• Daily Huddles: Stay connected and adjust the plan as needed

The presenter: Christy Nikel is the President and Principal of Lean U Consulting, located in Vancouver, BC. As a Master Lean Black Belt with more than 17 years of experience teaching and applying the tools, her goal is to share Lean thinking in a practical, effective and energizing way.
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WEBINAR: Writing Effective Emails - LIVE Online Training
2020-05-20 11:00 - 12:30 | Online
How do you write emails that are effective, clear, and concise?
With an increase in reliance on working and connecting remotely, emails are more important than ever as a key communication medium. Clients and colleagues expect your emails to be clear and to the point, whether they are reading from a mobile phone or device.
This 90-minute webinar is focused on giving you the tools to write effective emails. We will cover key topics, including:
Writing persuasively for different audiences
Having clear subject lines
Structuring your emails—using a direct approach for maximum impact
Incorporating clear topic sentences
We’ll review effective and ineffective emails and you’ll be able to immediately incorporate key takeaways for your writing. There will be an opportunity for you to ask questions as well.
About the Instructor
Eric Tung has a Master of Arts in English from the University of British Columbia (UBC). He is an English Instructor at UBC’s Extended Learning, where he teaches professional writing and communications courses. He is also a Lecturer at Simon Fraser University, where he teaches Business Communications at the Beedie School of Business. As a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms.
Eric is also a Change Management Consultant and specializes in change management strategy and implementation, organizational readiness and assessments, stakeholder engagement, coaching, facilitation, instructional design, training, and technical and business communications. He has extensive experience in the municipal, utilities, academic, and technical sectors.
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WEBINAR - Bluebeam Revu Basics - LIVE Online Training
2020-05-25 08:00 - 2020-05-26 11:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8am – 11:15am each day) these sessions provide the knowledge and skills to create, edit, markup, and collaborate on architecture, engineering and construction (AEC) documents using Bluebeam Revu. Create and navigate smart, information-rich document sets from converted Microsoft Office and CAD files. Annotate drawings with customizable markup and measurement tools, and work on the same 2D and 3D PDFs with project partners in the office or in the field.
Topics Covered:
· Interface and navigation
· Profiles
· Markup tools
· Stamps
· The tool chest
· The markups list
· PDF creation
· Document management
· Introduction to Studio
· Studio sessions
· Studio projects
Important Note:
It is highly recommended that you have a computer setup that allows for 2 screens. 1 screen to view the GoToTraining session, and the other screen to have your Bluebeam Revu software open. This can be done with a computer with 2 screens, or a combination of a laptop and a tablet.
You will need a fully functioning version of Bluebeam Revu 2018 or 2019. Any Windows version is ok (Standard, CAD, or eXtreme) If you have an older version of Bluebeam Revu (2017 or older), you can download a 2019 trial and install it ‘side by side’ your existing install. This will allow you to continue to use your older version without losing your license and you can use the new version to follow along in the training.
You can download a free 30-day trial here: http://www.bluebeam.com/InstRevuTRIAL
Instructor: Morgan Garry
Morgan is a Bluebeam Certified Instructor. He has over a decade of hands-on experience in the construction industry, including owning his own construction company and working for one of the largest GC’s in North America. He also holds a bachelor’s degree in construction management from BYU-Idaho. Most importantly, he’s a trusted expert in using Bluebeam technology on the construction site. Morgan’s classes and training have helped some of the top construction companies in North America to improve processes, workflow, and project management with Bluebeam Revu.
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WEBINAR: Microsoft Excel for Business (Live)
2020-05-27 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
Learn to use Excel to create budgets, track costs and generate quotes. Learn tools and ideas that will save time and create professional looking proposals and plans. Participants with only a very basic knowledge of Excel will quickly progress to create basic databases, budgets, graphs, reports and the fundamentals of building equations.
The following list summarizes skills that participants will be comfortable with after this course:
– Customize Excel options and views
– Create and manipulate tables
– Filter and sort data
– Apply formulas
– Use the correct syntax to insert functions
– Create and format cells and ranges
– Order and group cells and ranges
– Apply cell ranges and references in formulas and functions
– Summarize data with functions
– Apply conditional logic in functions
– Format and modify text with functions
– Create and format charts and objects
Course Length: 7 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
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BC Ground Disturbance Level II - Victoria
2020-05-28 08:00 - 16:30 | Sandman Hotel Victoria, 2852 Douglas Street, Victoria, British Columbia, V8T 4M5, Canada
This one-day BC specific program is designed for any party that is supervising a ground disturbance, independently performing a ground disturbance, or issuing and receiving ground disturbance permits in British Columbia. The program ensures that Level II® personnel are familiar with, and fully understand, all the regulations and variances involved when a ground disturbance takes place. The course is presented in a logical sequence – from the pre-planning stage to the actual dig – and highlights the ‘musts’ compared to the ‘shoulds’.

LEARNING OBJECTIVES

Clarify the sources when searching for underground facilities
Providing notification to facility owner
Receiving owner notification
Approvals/Crossing Agreements
Regulations
Creating the Plot Plan/Site Drawing
Line locating
Exposure
Back-fill inspections
Permits and pre-job meetings
Emergency Response Plans
Contacting an underground facility

COMPETENCIES

The competencies of this program are tested and measured through 100% participation of the learning objectives. Participants must achieve a minimum 80% pass mark on a written competency exam.

Global Training Centre has been assessed to the BCCGA Ground Disturbance 201 Standard and is endorsed by the BCCGA & ABCGA.

Level II® is the standardized program recognized by industry regulators. Certification is valid for 3 years.
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WEBINAR: The HR Series: Progressive Discipline
2020-05-28 11:00 - 12:30 | Online
The majority of employees conform to rules and regulations and have a genuine desire to do a good job. On occasion though, even good employees make mistakes, and need to be given direction before those mistakes repeat and the behaviour gets to the dismissal stage.
Progressive discipline allows supervisors and managers to build on the skills of their workers and to make clear what their job expectations are by holding them accountable- and providing them the opportunity to improve. This includes setting expectations of the job and the consequences of what will happen if those expectations are not met.
In this 1.5-hour live instructor lead webinar, we will introduce participants to these basic progressive discipline concepts:
What is “Performance Management”
What is “Progressive Discipline”
Management’s “People” Responsibilities
Sample Policy
Incompetence vs. Misconduct
The Steps to Progressive Discipline
Putting it into Practice
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.
Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
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How To Be A Better Foreman - Prince George
2020-05-29 07:30 - 16:00 | Sandman Signature Prince George, 2990 Recplace Drive, Prince George, BC, V2N 0B2, Canada
Many great trades people take a foreman position and fail. Not for lack of skills or drive but simply for lack of guidance on how to be a great foreman. This 1-day course gives participants the fundamentals of field leadership, organization, crew morale, efficiency, and productivity.

Issues covered:

Understanding why and how many foremen fail
How the foreman’s role has changed
Dealing with workplace conflict without being a jerk
Learning how to anticipate production and jobsite issues
Understanding general and subcontractor dynamics
Understanding your role as a leader
Understand how you play a major role in increasing jobsite productivity

Instructor: Paul Simpson is a Gold Seal certified superintendent with over 15 years of trade experience. He holds a Red Seal for Plumbing and Pipefitting and has his Gasfitting certification as well. He is currently teaching the piping trades at Thompson Rivers University.

What previous participants said:
“Well structured, informative course.”
“Nice to hear different perspectives.”
“Valuable: Learning to communicate with other people on the job site.”

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WEBINAR: Microsoft Outlook with OneNote (Live Online Training)
2020-05-29 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
Tired of living in your Inbox? Maybe you shouldn’t be there. Learn how to create a powerful time management dashboard in Outlook that will show you what you need to do on one screen and allow you to manage your priorities and schedule. Learn key setting changes in Outlook and a handful of keyboard shortcuts that can eliminate 100’s of mouse clicks per day and keep you more focused on what is most important in your day and better manage and delegate work.
Tired of trying to keep track of meeting agendas and minutes? OneNote will change the way your team addresses the management of your meetings and simplify the creation and sharing of agendas, minutes and tracking of action items that come out of all the meetings you attend. The following list summarizes skills that students will be comfortable with after this course.
Outlook
• Learn how to keep your Inbox empty on a daily basis
• Learn how to manage all priorities from a single dashboard
• Reduce the number of e-mails you need to send and become a better manager
• Run multiple projects simultaneously from Outlook and be able to completely manage and report on each one using custom screens
OneNote
• Transform the way your team manages meeting agendas, minutes and action items into a streamlined system that completely integrates with Outlook
• Learn how to capture all information that belongs to a project and share and collaborate on it in a single integrated tool
Course Length: 8 Hours
Only want to take the half day Outlook or OneNote Training? Click here to register:
OneNote: https://citn.simplesignup.ca/6265
Outlook: https://citn.simplesignup.ca/6264
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
Register Now!

Leading and Managing Organizational Change - Burnaby
2020-06-03 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes?
This seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change, both from a personal and professional perspective.
In this seminar, you’ll:

Understand the impact change and transitions have on you and your employees
Learn how to adapt to and be resilient to change, whether the change is from a people, process, or technology transformation
Develop approaches to managing and leading change
Use pragmatic tools to help you with anticipating and addressing resistance to change, engaging with stakeholders, and facilitating change

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

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WEBINAR: The HR Series: From Hiring to Termination: The Basics
2020-06-04 11:00 - 12:30 | Online
Almost everything in business depends on the competency of your employees; therefore, the people you hire are critical to your success. Just as critical is letting go of those workers who are no longer contributing to the organization.
Both tasks can be difficult, even tricky if you are not well prepared. What you do not want to do is find yourself defending your practices.
In this 1.5-hour live, instructor lead webinar, we will introduce participants to these basic hiring and termination concepts:
How to hire the best people possible from inside or outside of the organization to fill open positions.
Understand your legal obligations when it comes to “for cause” and “not for cause” terminations.
How to comply with Canadian legislation in both the hiring and termination process.
How to identify the many forms of discriminatory hiring and termination practices.
Some key takeaways and best practices to implement in your workplace
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.
Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Register Now!

FREE Webinar: The Basics of Bonding and Insurance for Construction
2020-06-05 11:00 - 12:30 | Online
Construction bonds as a method of redistributing the risks associated with construction projects are an important element in projects of all sizes and scope.
This presentation will explain the different types of bonds, requirements, and liability insurance.
Topics covered:
Types of construction bonds
Bid bonds and Consent of surety
Performance bonds
Labour and material payment bonds
Warranty bonds
Liability insurance requirements
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

WEBINAR: Microsoft Excel Advanced (Live)
2020-06-10 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
Save hours and minimize errors by learning how to manage data and reporting through tables and with the use of pivot tables, graph data and be able to make dynamic charts and identify trends with trend lines.
Build error proof data entry sheets using data validation techniques so that reporting is virtually error free. Learn to use advanced functions like Vlookup, If function and build complex nested functions with ease. Learn tips, shortcuts and how to program simple macros from a Microsoft Master Instructor.
The following list summarizes skills that participants will be comfortable with after this course.
– Use advanced functions such as
o Information
o Lookup and reference
o Conditional logic
o Conditional summary
– Add data validation, including using pick lists
– Remove duplicate data; circle invalid data
– Create, modify or remove a hyperlink
– Work with shared workbooks
– Add protection to workbooks and worksheets
– Track changes
– Use data analysis tools
– Create and modify PivotTables or PivotCharts
– Use slicers with PivotTables
– Create and run Macros
– Add form controls
Course Length: 7 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
Register Now!

Fall Protection - Burnaby
2020-06-12 12:30 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada

WEBINAR: Bluebeam Revu Basics
2020-06-16 08:00 - 11:30 | Online

Writing Effective Letters, Scope Documents, Reports and Proposals - Fort St John
2020-06-16 08:00 - 16:30 | Quality Inn Northern Grand, 9830 100th Avenue, Fort St John, British Columbia, V1J 1Y5, Canada
What are key elements of an effectively written document? What should I focus on in my letters, bids, proposals, work plans, reports, and documentation?
Potential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important.
This seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective emails, reports, and proposals. In addition, you’ll also incorporate key principles for editing and revising your documents.
We’ll cover multiple topics, including:
1. Planning your scope documents
2. Writing concisely
3. Crafting effective emails and letters
4. Responding to bids and proposals
5. Structuring your reports and project documentation
Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses.
In addition to teaching, as a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms. He advises firms on their communications strategy, and writes proposals and business plans for his clients.
Eric also specializes in business transformation and change management consulting, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
What previous participants said:
“I thought I did not need to take this course at first. After today, I have a better understanding of how to prepare my documents.”
“I found this to be very informative.”
“All was valuable. Makes me rethink how I write.”

Register Now!

Responsibilities of Joint Health and Safety Committees - Burnaby
2020-06-18 08:00 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
On April 3, 2017, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement.

Participants will:

Know how to use the OHS Regulation and WC Act to access health & safety requirements;
Explain the roles and functions of the Joint Committee and the Worker Representatives;
Learn how to perform an incident investigation;
Learn how to perform a formal site inspection; and
Develop a foundation in knowledge to:

Promote workplace health and safety
Assist in ensuring the health and safety program elements are implemented;
Conduct and participate in Joint Committee Meetings; and
Work cooperatively to address workers’ health and safety concerns.

Topics covered:

Use of WorkSafe OHS Regulation;
Joint Health and Safety committee and workers representatives;
OHS Program;
Safety Inspections;
Incident investigations;
Refusal of unsafe work;
How to work as a committee;
Different types of recommendations; and
Hazard management.

Register Now!

Effective Interviewing (Breakfast Session) - Burnaby
2020-06-19 07:30 - 10:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Almost everything in business depends upon the competency of your employees; therefore, the people you hire are critical to your success. What you want to do is hire the best person for the job. What you don’t want to do is find yourself defending your practices. Do you ever feel that the workplace is becoming a minefield of what not to say and what not to do? Well, the hiring practice is no exception. Are you asking the right – let alone legal questions?
In this two-hour breakfast session you will learn;

How to hire the best people possible from inside or outside of the organization to fill open positions.
How to comply with Canadian laws in the hiring process.
Best practices to ensure that unintentional discrimination does not go unchecked in your workplace.
How to identify the many forms of discriminatory hiring practices.
Some key takeaways and best practices to implement in your workplace.
The 7 practical steps to a successful interview, from advertising through to selection.

Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
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WEBINAR: The HR Series: Effective Interviewing
2020-06-19 11:00 - 12:30 | Online
Almost everything in business depends upon the competency of your employees; therefore, the people you hire are critical to your success. What you want to do is hire the best person for the job. What you don’t want to do is find yourself defending your practices. Do you ever feel that the workplace is becoming a minefield of what not to say and what not to do? Well, the hiring practice is no exception. Are you asking the right – let alone legal questions?
In this 1.5 hour interactive webinar you will learn;

How to hire the best people possible from inside or outside of the organization to fill open positions.
How to comply with Canadian laws in the hiring process.
Best practices to ensure that unintentional discrimination does not go unchecked in your workplace.
How to identify the many forms of discriminatory hiring practices.
Some key takeaways and best practices to implement in your workplace.
The 7 practical steps to a successful interview, from advertising through to selection.

Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

Providing Exceptional Customer Service - Burnaby
2020-06-24 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:

Develop your customer engagement and experience strategy
Apply effective listening skills
Draw out what your clients really need, and how to add value
Work with difficult and demanding customers
Build strong and lasting relationships with potential and existing clients

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms. He works with clients and coaches them on developing their effective communication skills, negotiation skills, and customer service and sales skills.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
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Writing Winning Proposals - Burnaby
2020-06-25 07:30 - 12:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
How do I write a compelling and winning proposal that clearly and concisely articulates the core benefits for a client? How do I ensure that my proposal is competitive?
This half-day course will help you to develop the confidence and writing skills necessary to write effective proposals. Through a series of hands-on workshops, you will learn the key elements of writing and submitting winning proposals, and how to tailor your content for audiences who are in your field, and non-technical audiences in other fields.
You will:

Learn about different types of proposals, from formal Request for Proposals (RFP) and related requests from vendors, to less formal proposals, estimates, and quotes
Understand how to differentiate your proposal from others by articulating your competitive advantages
Apply specific techniques across the planning, drafting, and revising stages for your proposal
Understand what clients are looking for when they are evaluating your proposal

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized technical writing and coaching workshops to engineering, construction, and consulting firms. He has written numerous proposals on behalf of clients and prior to being a consultant, evaluated proposals.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

Register Now!

WEBINAR: Writing Winning Proposals
2020-06-25 08:30 - 12:30 | Online
How do I write a compelling and winning proposal that clearly and concisely articulates the core benefits for a client? How do I ensure that my proposal is competitive?
This half-day webinar will help you to develop the confidence and writing skills necessary to write effective proposals. Through a series of hands-on workshops, you will learn the key elements of writing and submitting winning proposals, and how to tailor your content for audiences who are in your field, and non-technical audiences in other fields.
You will:

Learn about different types of proposals, from formal Request for Proposals (RFP) and related requests from vendors, to less formal proposals, estimates, and quotes
Understand how to differentiate your proposal from others by articulating your competitive advantages
Apply specific techniques across the planning, drafting, and revising stages for your proposal
Understand what clients are looking for when they are evaluating your proposal

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized technical writing and coaching workshops to engineering, construction, and consulting firms. He has written numerous proposals on behalf of clients and prior to being a consultant, evaluated proposals.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

Webinar time: 8:30am – 12:30pm Pacific Standard Time (PST)
Register Now!
