Construction Industry Training Network

WEBINAR: The HR Series: Effective Interviewing
2020-06-19 11:00 - 12:30 (America/Vancouver) | Online
Almost everything in business depends upon the competency of your employees; therefore, the people you hire are critical to your success. What you want to do is hire the best person for the job. What you don’t want to do is find yourself defending your practices. Do you ever feel that the workplace is becoming a minefield of what not to say and what not to do? Well, the hiring practice is no exception. Are you asking the right – let alone legal questions?
In this 1.5 hour interactive webinar you will learn;

How to hire the best people possible from inside or outside of the organization to fill open positions.
How to comply with Canadian laws in the hiring process.
Best practices to ensure that unintentional discrimination does not go unchecked in your workplace.
How to identify the many forms of discriminatory hiring practices.
Some key takeaways and best practices to implement in your workplace.
The 7 practical steps to a successful interview, from advertising through to selection.

Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
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Providing Exceptional Customer Service - Burnaby
2020-06-24 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:

Develop your customer engagement and experience strategy
Apply effective listening skills
Draw out what your clients really need, and how to add value
Work with difficult and demanding customers
Build strong and lasting relationships with potential and existing clients

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms. He works with clients and coaches them on developing their effective communication skills, negotiation skills, and customer service and sales skills.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
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Writing Winning Proposals - Burnaby
2020-06-25 07:30 - 12:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
How do I write a compelling and winning proposal that clearly and concisely articulates the core benefits for a client? How do I ensure that my proposal is competitive?
This half-day course will help you to develop the confidence and writing skills necessary to write effective proposals. Through a series of hands-on workshops, you will learn the key elements of writing and submitting winning proposals, and how to tailor your content for audiences who are in your field, and non-technical audiences in other fields.
You will:

Learn about different types of proposals, from formal Request for Proposals (RFP) and related requests from vendors, to less formal proposals, estimates, and quotes
Understand how to differentiate your proposal from others by articulating your competitive advantages
Apply specific techniques across the planning, drafting, and revising stages for your proposal
Understand what clients are looking for when they are evaluating your proposal

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized technical writing and coaching workshops to engineering, construction, and consulting firms. He has written numerous proposals on behalf of clients and prior to being a consultant, evaluated proposals.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

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WEBINAR: Writing Winning Proposals
2020-06-25 08:30 - 12:30 | Online
How do I write a compelling and winning proposal that clearly and concisely articulates the core benefits for a client? How do I ensure that my proposal is competitive?
This half-day webinar will help you to develop the confidence and writing skills necessary to write effective proposals. Through a series of hands-on workshops, you will learn the key elements of writing and submitting winning proposals, and how to tailor your content for audiences who are in your field, and non-technical audiences in other fields.
You will:

Learn about different types of proposals, from formal Request for Proposals (RFP) and related requests from vendors, to less formal proposals, estimates, and quotes
Understand how to differentiate your proposal from others by articulating your competitive advantages
Apply specific techniques across the planning, drafting, and revising stages for your proposal
Understand what clients are looking for when they are evaluating your proposal

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized technical writing and coaching workshops to engineering, construction, and consulting firms. He has written numerous proposals on behalf of clients and prior to being a consultant, evaluated proposals.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

Webinar time: 8:30am – 12:30pm Pacific Standard Time (PST)
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WEBINAR: Microsoft SharePoint, OneNote, and Teams (Live Online Training)
2020-06-29 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
The new SharePoint features promise accessibility, security and a host of new features but understanding the new tools and the fear of not setting it up right can stall progress. This is not a technical how to course but a course on how to get the most out of your SharePoint site. Explore the tools and the customizations that would most benefit your organization. Learn how to find and conveniently access documents and how many of these tools can connect with Outlook, the grand central station of your workday.
We will also explore teams how they can transform and simplify your collaborative efforts by reducing email and keeping all team or project information in one place. At the same time learn how to connect this information back to Outlook, the place where you work from each day. Explore the various features that can be added to Teams and specifically we will spend time using Planner and OneNote.
Course Length: 7 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
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Fall Protection (Morning Session) - Chilliwack
2020-07-07 08:00 - 12:00 | R.A. MacRae Training, 12-45787 Yale Road, Chilliwack, BC, V2P 4G7, Canada
This is a 4 hour course that introduces workers to Fall Protection methods. Upon completion of this course participants will be able to:

Explain when Fall Protection is required
Identify and describe major Fall Protection methods and the key associated FP equipment
Explain and apply the Fall Protection hierarchy
Determine when a Fall Protection Plan is required and describe the main components
Develop a Fall Protection Plan based on a given scenario

Important: Photo ID is required to receive a certificate.
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Fall Protection (Afternoon Session) - Chilliwack
2020-07-07 13:00 - 17:00 | R.A. MacRae Training, 12-45787 Yale Road, Chilliwack, BC, V2P 4G7, Canada

WEBINAR: The HR Series: Navigating a Multi-Generational Workplace
2020-07-10 11:00 - 12:30 | Online
We are at the generational crossroads of workplace composition in Canada. For the first time in modern history there are 4 generations in the average Canadian workplace, and it is estimated that by 2020, at least 50% of the workforce in Canada will be Millennials.
This workshop will explore some of the challenges and opportunities businesses face as the generational balance tips as the Boomers continue to retire and the Millennials and Gen Z take their place. What will this mean for your managers and supervisors? What will be the impact on your organizational culture, trends, social norms and recruitment and retention strategies?
In this 1.5-hour webinar, we will:

Gain insight into the generations represented in today’s workplace
Look at the generational difference & similarities in the workplace (myths and facts?)
Explore how to manage a multi-generational workforce
Discuss options on how to reward and motivate all generations
Discuss how to remove generational barriers and stereotypes
Examine how the baby boomer’s retirement will create leadership opportunities for Millennials
Talk about work life balance and is it really just the Millennials who care?
AND, explore the concept of managing individuals, not generations

Who Should Attend This Session?
Anyone who works with, or leads cross generational teams, as well as Senior Management and HR Professionals who lead recruitment, retention and engagement activities.
Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
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WEBINAR: Managing Risk and Disputes in Construction Projects
2020-07-14 11:00 - 12:30 | Online
Risk is a key feature of every construction project. The essence of the ability to reduce the frequency and severity of claims is the identification of these construction project risk factors and dealing with them and/or providing for them in the construction and design contracts and in the administration of these contracts. Having contractual provisions and strategies in place for how to handle risks and/or disputes if they do arise, is a key component of a successful project.
This seminar will provide some practical advice on how to manage risks and strategies for dealing with disputes.
Course Outline:
An overview of the most frequently encountered construction claims/disputes
Tips for avoiding claims before they happen
Tips for keeping the situation from escalating too far
Ways to minimize exposure if claims are made
A discussion of alternative dispute resolution methods
Presenter: An Associate Counsel with SHK Law Corp., Marc MacEwing has practiced extensively as a construction lawyer in all aspects of the practice for over 30 years. He has particular expertise as a builders lien lawyer, as well as in tendering disputes and preparing and analyzing contract documents. Marc advises owners, contractors, subcontractors, material suppliers and design professionals.
Marc has been listed in the Canadian Legal Lexpert Directory as a “repeatedly recommended” leading practitioner in construction law in BC. He has been Peer Review Rated for General Ethical Standards and Legal Ability by LexisNexis Martindale-Hubbell® and included in The Best Lawyers in Canada®.
In addition to authoring more than 175 published articles on construction law topics, Marc is a member of the editorial board and a contributor to the Continuing Legal Education Society’s British Columbia Builders Liens Practice Manual. Marc is a frequent lecturer to design professional and construction trade bodies, businesses, and educational institutions.
Marc is also a Fellow of the Canadian College of Construction Lawyers.
Webinar time: 11:00am – 12:30pm Pacific Standard Time (PST)
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WEBINAR: Writing Effective Letters, Scope Documents, Reports, and Proposals
2020-07-15 08:30 - 2020-07-16 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar.

What are key elements of an effectively written document? What should I focus on in my letters, bids, proposals, work plans, reports, and documentation?

Potential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important.

This seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective scope documents, letters, and reports. In addition, you’ll also incorporate key principles for editing and revising your documents.

We’ll cover multiple topics, including:

1. Planning your scope documents

2. Writing effective letters

3. Responding to bids and proposals

4. Structuring your reports and project documentation

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.

In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

Webinar times:

July 15, 2020 8:30am – 12:30pm Pacific Standard Time (PST)

July 16, 2020 8:30am – 12:30pm Pacific Standard Time (PST)

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Construction Project Management - Burnaby
2020-07-16 08:00 - 2020-07-17 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK 5th Ed)
• Use the appropriate CCDC/CCA contract and/or Purchase Orders for the project
• Use risk management tools and mitigate for risk
• Understand the estimating process
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use of site and office project cost control methods
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Understand Return on Investment (ROI) and how this impacts required project profit margins
• Understand the contract process from bidding to project close-out
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies
Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
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Occupational First Aid Level 1 - Burnaby
2020-07-18 08:30 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
Occupational First Aid (OFA) Level 1 is a one-day course designed to cover all medical techniques considered to be within the responsibility of the Occupational First Aid Level 1 Attendant as required by WorkSafeBC.
In order to be successful, participants must demonstrate practical skill competency and achieve 70% on a multiple choice exam. On successful completion of the course, participants receive a 3-year certification.
Important: Photo ID is required to receive a certificate.
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WEBINAR: Microsoft Word
2020-07-22 08:30 - 16:30, 2020-08-25 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
Learn to get the most out of Microsoft Word. Learn time saving shortcuts for selecting, navigating, and formatting and create professional looking business documents such as letters, forms, and newsletters in a fraction of the time. Participants will learn key functions for using documents to manage project notes, details of jobs, notices, contracts, and other administrative requirements.
After this course, students will be able to:

Create and format documents
Customize options and views
Configure documents for printing or saving
Insert and format objects such as Shapes, Images or SmartArt
Create multi-level and bulleted lists
Utilize page and section breaks
Create, edit, and format tables
Apply references such as endnotes, footnotes, and citations
Use captions for pictures
Generate table of contents and index
Create QuickParts and manage building blocks

Course Length: 8 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
Webinar time: 8:30am – 4:30pm Pacific Standard Time (PST)
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Construction Estimating - Langley
2020-07-23 08:00 - 2020-07-24 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
Participants will learn skills and knowledge to estimate construction projects and prepare a successful bid. The course is designed for construction estimators and those with experience in construction that desire to be estimators or improve their knowledge of estimating. At the end of the course participants will be able to:

Analyze projects and decide on which ones to bid
Understand risk analysis and how to price this into a bid
Do competitor analysis and understand how this impacts the bid
Do client risk analysis and how to price this into bids
Record material and other prices and maintain contact lists
Formulate a bid strategy
Understand how to prepare an estimate and the estimating process
Use Construction Division Codes
Understand how to present a bid
Be familiar with how to use the bid depository
Understand the requirements for bonding and insurance
Understand the post-bidding process
Work with project managers to pass on knowledge of the bid

Topics to be covered:

Project analysis
Risk analysis
Competitor analysis
Client risk analysis
Record keeping
Bid strategies
Preparing estimates and the estimating process
Construction Division Codes
Presenting bids
Bid depository
Bonding and insurance
Post-bidding process

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors. To receive your CPD accredited certificate you must complete the online portion after the 2 day course.

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WEBINAR: Microsoft Excel for Business
2020-07-23 08:30 - 16:30, 2020-08-27 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
Learn to use Excel to create budgets, track costs and generate quotes. Learn tools and ideas that will save time and create professional looking proposals and plans. Participants with only a very basic knowledge of Excel will quickly progress to create basic databases, budgets, graphs, reports and the fundamentals of building equations.
The following list summarizes skills that participants will be comfortable with after this course:
– Customize Excel options and views
– Create and manipulate tables
– Filter and sort data
– Apply formulas
– Use the correct syntax to insert functions
– Create and format cells and ranges
– Order and group cells and ranges
– Apply cell ranges and references in formulas and functions
– Summarize data with functions
– Apply conditional logic in functions
– Format and modify text with functions
– Create and format charts and objects
Course Length: 7 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
Register Now!

WEBINAR: The HR Series: Meaningful Performance & Development Conversations
2020-07-24 11:00 - 12:30 | Online
Managing the performance of others is more than just an annual review. Meaningful performance management is an ongoing process that results in continuous improvement, enhanced performance, clear expectations and objective measurement. However, there are times when you need to hold employees accountable and having documented performance management processes is in your best interests.
In this 1.5 hour interactive session we will discuss:
How to prepare for the conversation
How to monitor performance
How to communicate feedback
How to be specific and hold employees accountable
Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
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WEBINAR: Time Management Workshop
2020-08-06 08:30 - 2020-08-07 12:30 | Online
Set up in 2 – 1/2-day live, instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar.

What is the one thing everyone needs more of? Time! If time is money, how much is lost to the bottom line simply because hard-working employees “don’t have the time”? When working on a project, timing is essential. If you get behind on one part of the project, the entire thing can be set back hours, or even days.

In this leading edge Time Management Workshop you will gain a new mindset, skillset and toolset that will optimize your personal productivity learning how to produce greater results in less time. Improved time management skills mean increased productivity, met deadlines, and a positive impact on all aspects of your business.

Benefits of Attending

Participants learn how to gain and keep control of competing priorities, concurrent projects and critical deadlines.
Participants will learn powerful lessons about themselves, enhancing self-understanding so they can leverage their personal strengths and develop strategies to minimize the impact of their weakness.
The focus on practicality means that people walk out with ideas and techniques they can apply the next day.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“Good eye opening information. Real focus on how to change and not what you are doing wrong.”
“Great speaker – very dynamic.”
“Thought provoking.”
“I found things to change and reinforcement of things already in place.”
“Excellent instruction, very interactive, and lots of collaborative disscussions. Very thought provoking!”

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WEBINAR: Construction, Excavation and Demolition involving Hazardous Building Materials
2020-08-07 10:00 - 11:30 | Online
Section 20.112 of the OHS Regulation was amended to require additional information during hazardous materials surveys. The upcoming breakfast session will provide an opportunity to learn more about these changes and how they can impact your scope of work under renovation and demolition projects involving these materials.
The process of sampling building materials to test for hazardous substances may seem straight forward, but it is often done incorrectly producing misleading or false results. This session will also provide a refresher on regulatory sampling requirements for submitting suspect bulk materials to a laboratory for determination of asbestos content. The presentation will also include a limited discussion of lead and silica bulk sampling protocols, and will emphasize the importance of appropriate sample collection, handling and shipping to a laboratory including selection of a laboratory and sampling documentation.
Understanding the correct sampling and analytical methods is essential to a successful hazmat assessment outcome prior to renovation or demolition activities. The significance of adequate training and experience for the person carrying out the hazardous material sampling/survey will also be discussed. In summary, this session will provide you with the fundamentals of interpreting hazardous material surveys and their associated analytical reports.
Presenter: Michel J. Crépeau is Technical Operations Manager with Total Safety Services Inc. in Burnaby, BC. He has over 30 years of local, national and international experience in occupational hygiene/health & safety and environment, and has managed the development, implementation and performance of a wide variety of EHS programs. Michel’s work experience includes federal, provincial, municipal and industrial risk assessments as well as hazard investigations. He has worked extensively in the recognition, evaluation and control of workplace occupational health hazards and frequently provides expert advice on hazardous materials assessments and remediation. Michel is registered with the Canadian Registration Board of Occupational Hygienists (ROH), certified with the American Board of Industrial Hygiene (CIH) and certified with the Canadian Society of Safety Engineering (CHSC). He holds a Bachelor of Science Degree (Chemistry) from the University of Ottawa and a Graduate Diploma (Occupational Hygiene) from McGill University.
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Fall Protection (Comprehensive) - Chilliwack
2020-08-10 08:00 - 16:30, 2020-08-17 08:00 - 16:30 | R.A. MacRae Training, 12-45787 Yale Road, Chilliwack, BC, V2P 4G7, Canada
This full day end user program will allow you to understand the use of fall protection, as it relates to what you do at height. Various fall protection options exist, this course will identify which options may best meet your needs and give you the tools and knowledge to work at height safely.
The course material is energetically delivered and includes hands-on activities, video analysis, and focuses on student participation. This course meets or exceeds the provincial regulatory requirement and industry standards.
This course will cover:

Hazard identification
Regulatory bodies
Fall safety systems and planning
Shared and personal systems
Anchor points
Body holding devices
Connectors
Descent/Rescue – overview
Equipment care
Hands-on workshop
Fall arrest system evaluation (video analysis)

Important: Photo ID is required to receive a certificate.
Participants will receive a certification good for three years after passing a written and practical assessment.
Register Now!

WEBINAR: An Overview of Tendering Law
2020-08-11 09:00 - 10:30 | Online
As a method of procurement, tendering can be fraught with risks. Errors in accepting or evaluating bids can result in legal liability on the part of the tendering authority. Errors in the bid submitted in response to an Invitation to Tender can result in legal liability on the part of the bidder. The law of tenders is complicated and constantly evolving as the courts and the construction industry adapt to new technology and evolving project delivery methods.
Course Outline:

Introduction to the law of tendering including an overview of:

The difference between tenders and RFPs and other procurement methods
The bidder’s obligations to the tendering authority
The tendering authority’s obligations to the bidder

Tendering case law update and discussion of recent decisions
Practical tips and advice on key aspects of tendering

Presenter: Seema Lal is a principal of SHK Law Corporation with particular expertise in the areas of builders liens and construction law. As a construction lawyer practicing in Vancouver for over 15 years, Seema’s clients include owners, developers, general contractors, subtrades, suppliers and design professionals.
Seema regularly lectures and provide seminars to industry groups both in-house and at various CLEs, including the Affinity Institute, the Pacific Business & Law Institute, the Canadian Construction Institute and the Canadian Credit Institute. She also is an adjunct lecturer in the Engineering Law and Contracts in Civil Engineering course for Civil Engineering students at UBC.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

WEBINAR: Providing Exceptional Customer Service
2020-08-12 08:00 - 2020-08-13 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar.
In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:

Develop your customer engagement and experience strategy
Apply effective listening skills
Draw out what your clients really need, and how to add value
Work with difficult and demanding customers
Build strong and lasting relationships with potential and existing clients

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms. He works with clients and coaches them on developing their effective communication skills, negotiation skills, and customer service and sales skills.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Webinar times:
August 12, 2020 8:30am – 12:30pm Pacific Standard Time (PST)
August 13, 2020 8:30am – 12:30pm Pacific Standard Time (PST)
Register Now!

WEBINAR: The HR Series: Conflict Resolution: Getting Along in The Workplace
2020-08-14 11:00 - 12:30 | Online
Many people see conflict as a negative experience. In fact, conflict is a necessary part of personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth.
In this 1.5 hour live online session session we explore:

What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The most common conflict resolution styles and when to use them.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.

Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 12:30pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Bluebeam Revu Basics
2020-08-17 08:00 - 2020-08-18 11:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8am – 11:15am each day) these sessions provide the knowledge and skills to create, edit, markup, and collaborate on architecture, engineering and construction (AEC) documents using Bluebeam Revu. Create and navigate smart, information-rich document sets from converted Microsoft Office and CAD files. Annotate drawings with customizable markup and measurement tools, and work on the same 2D and 3D PDFs with project partners in the office or in the field.

Topics Covered:

· Interface and navigation

· Profiles

· Markup tools

· Stamps

· The tool chest

· The markups list

· PDF creation

· Document management

· Introduction to Studio

· Studio sessions

· Studio projects

Important Note:

It is highly recommended that you have a computer setup that allows for 2 screens. 1 screen to view the GoToTraining session, and the other screen to have your Bluebeam Revu software open. This can be done with a computer with 2 screens, or a combination of a laptop and a tablet.

You will need a fully functioning version of Bluebeam Revu 2018 or 2019. Any Windows version is ok (Standard, CAD, or eXtreme) If you have an older version of Bluebeam Revu (2017 or older), you can download a 2019 trial and install it ‘side by side’ your existing install. This will allow you to continue to use your older version without losing your license and you can use the new version to follow along in the training.

You can download a free 30-day trial here: http://www.bluebeam.com/InstRevuTRIAL

Please note that the free trial is not compatible with Mac computers. The version of Bluebeam Revu created for Mac computers was discontinued in March 2019. Participants must use the Windows version for this session or run a parallels desktop system or a virtual machine with Windows.

Instructor: Morgan Garry

Morgan is a Bluebeam Certified Instructor. He has over a decade of hands-on experience in the construction industry, including owning his own construction company and working for one of the largest GC’s in North America. He also holds a bachelor’s degree in construction management from BYU-Idaho. Most importantly, he’s a trusted expert in using Bluebeam technology on the construction site. Morgan’s classes and training have helped some of the top construction companies in North America to improve processes, workflow, and project management with Bluebeam Revu.

Webinar time: 8:00am – 11:30 am Pacific Standard Time (PST)
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WEBINAR: The HR Series: Dealing with Difficult People
2020-08-21 11:00 - 12:30 | Online
Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.
In this 1.5 hour live online session we will explore strategies on:

How your own attitudes and actions impact others.
New and effective techniques for dealing with difficult people.
Techniques for managing and dealing with anger.
Dealing with difficult people and difficult situations.

Presenter: Pamela Bragg
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Webinar time: 11:00am – 12:30pm Pacific Standard Time (PST)
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WEBINAR: Microsoft Project (Live Online Training)
2020-08-25 08:30 - 2020-08-26 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
The main objective of this 2-day course is to introduce the commands, functions, and capabilities of Microsoft Project. It is designed for computer users who are new to Microsoft Project who want to gain a thorough understanding of one of the world’s most popular project management software packages.
The following list summarizes skills that participants will be comfortable with after this course.
Understanding Views, Screen Tips, Ribbon, and the Quick Access toolbar
Create, edit and outline a task list, establish dependencies by linking tasks
Add and assign resources, work with project calendars, and enter project costs
Print project information and customize reports
Apply task type settings, set task constraints
Apply pre-set and custom contours, edit resource assignments and set and modify a baseline
Track and report on an active project and compare to baseline
Sort, filter, and group views
Format views and the Gantt chart
Customize Microsoft project elements including tables, views, and reports
Use sample templates, create custom templates, and use the organizer to manage project elements
Display progress lines, apply earned value tables, and conduct pert analysis
Create master projects, insert and work with subprojects, and create links to external tasks
Running multiple projects with a common resource pool
Course Length: 16 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
Register Now!

Construction Industry Ethics - Vancouver
2020-08-26 08:30 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
By maintaining high ethical standards, and being consistent in our practices, we thrive both personally and professionally. This course will help you navigate the ethical grey areas you face every day.
Effective 2017, the online ethics course PLUS a full day classroom ethics course will be mandatory to receive Gold Seal Certification. Gold Seal has allocated a total of 3 credits to this course (2 for the online portion and 1 for the classroom portion).
Note: Participants are required to complete the Construction Industry Ethics online course prior to enrolling in the classroom course.
Instructor: Tim Williams, MBA, B.Econ., CPA, GSC, is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers across the on behalf of construction industry associations across Western Canada.
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WEBINAR: Microsoft Outlook with OneNote
2020-08-31 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
Tired of living in your Inbox? Maybe you shouldn’t be there. Learn how to create a powerful time management dashboard in Outlook that will show you what you need to do on one screen and allow you to manage your priorities and schedule. Learn key setting changes in Outlook and a handful of keyboard shortcuts that can eliminate 100’s of mouse clicks per day and keep you more focused on what is most important in your day and better manage and delegate work.
Tired of trying to keep track of meeting agendas and minutes? OneNote will change the way your team addresses the management of your meetings and simplify the creation and sharing of agendas, minutes and tracking of action items that come out of all the meetings you attend. The following list summarizes skills that students will be comfortable with after this course.
Outlook
• Learn how to keep your Inbox empty on a daily basis
• Learn how to manage all priorities from a single dashboard
• Reduce the number of e-mails you need to send and become a better manager
• Run multiple projects simultaneously from Outlook and be able to completely manage and report on each one using custom screens
OneNote
• Transform the way your team manages meeting agendas, minutes and action items into a streamlined system that completely integrates with Outlook
• Learn how to capture all information that belongs to a project and share and collaborate on it in a single integrated tool
Course Length: 8 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
Register Now!
