WEBINAR: Writing Effective Emails - LIVE Online Training
2020-05-20 11:00 - 12:30 (America/Vancouver) | Online
How do you write emails that are effective, clear, and concise?
With an increase in reliance on working and connecting remotely, emails are more important than ever as a key communication medium. Clients and colleagues expect your emails to be clear and to the point, whether they are reading from a mobile phone or device.
This 90-minute webinar is focused on giving you the tools to write effective emails. We will cover key topics, including:
Writing persuasively for different audiences
Having clear subject lines
Structuring your emails—using a direct approach for maximum impact
Incorporating clear topic sentences
We’ll review effective and ineffective emails and you’ll be able to immediately incorporate key takeaways for your writing. There will be an opportunity for you to ask questions as well.
About the Instructor
Eric Tung has a Master of Arts in English from the University of British Columbia (UBC). He is an English Instructor at UBC’s Extended Learning, where he teaches professional writing and communications courses. He is also a Lecturer at Simon Fraser University, where he teaches Business Communications at the Beedie School of Business. As a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms.
Eric is also a Change Management Consultant and specializes in change management strategy and implementation, organizational readiness and assessments, stakeholder engagement, coaching, facilitation, instructional design, training, and technical and business communications. He has extensive experience in the municipal, utilities, academic, and technical sectors.
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WEBINAR - Bluebeam Revu Basics - LIVE Online Training
2020-05-25 08:00 - 2020-05-26 11:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8am – 11:15am each day) these sessions provide the knowledge and skills to create, edit, markup, and collaborate on architecture, engineering and construction (AEC) documents using Bluebeam Revu. Create and navigate smart, information-rich document sets from converted Microsoft Office and CAD files. Annotate drawings with customizable markup and measurement tools, and work on the same 2D and 3D PDFs with project partners in the office or in the field.
Topics Covered:
· Interface and navigation
· Profiles
· Markup tools
· Stamps
· The tool chest
· The markups list
· PDF creation
· Document management
· Introduction to Studio
· Studio sessions
· Studio projects
Important Note:
It is highly recommended that you have a computer setup that allows for 2 screens. 1 screen to view the GoToTraining session, and the other screen to have your Bluebeam Revu software open. This can be done with a computer with 2 screens, or a combination of a laptop and a tablet.
You will need a fully functioning version of Bluebeam Revu 2018 or 2019. Any Windows version is ok (Standard, CAD, or eXtreme) If you have an older version of Bluebeam Revu (2017 or older), you can download a 2019 trial and install it ‘side by side’ your existing install. This will allow you to continue to use your older version without losing your license and you can use the new version to follow along in the training.
You can download a free 30-day trial here: http://www.bluebeam.com/InstRevuTRIAL
Instructor: Morgan Garry
Morgan is a Bluebeam Certified Instructor. He has over a decade of hands-on experience in the construction industry, including owning his own construction company and working for one of the largest GC’s in North America. He also holds a bachelor’s degree in construction management from BYU-Idaho. Most importantly, he’s a trusted expert in using Bluebeam technology on the construction site. Morgan’s classes and training have helped some of the top construction companies in North America to improve processes, workflow, and project management with Bluebeam Revu.
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WEBINAR: Microsoft Excel for Business (Live)
2020-05-27 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
Learn to use Excel to create budgets, track costs and generate quotes. Learn tools and ideas that will save time and create professional looking proposals and plans. Participants with only a very basic knowledge of Excel will quickly progress to create basic databases, budgets, graphs, reports and the fundamentals of building equations.
The following list summarizes skills that participants will be comfortable with after this course:
– Customize Excel options and views
– Create and manipulate tables
– Filter and sort data
– Apply formulas
– Use the correct syntax to insert functions
– Create and format cells and ranges
– Order and group cells and ranges
– Apply cell ranges and references in formulas and functions
– Summarize data with functions
– Apply conditional logic in functions
– Format and modify text with functions
– Create and format charts and objects
Course Length: 7 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
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BC Ground Disturbance Level II - Victoria
2020-05-28 08:00 - 16:30 | Sandman Hotel Victoria, 2852 Douglas Street, Victoria, British Columbia, V8T 4M5, Canada
This one-day BC specific program is designed for any party that is supervising a ground disturbance, independently performing a ground disturbance, or issuing and receiving ground disturbance permits in British Columbia. The program ensures that Level II® personnel are familiar with, and fully understand, all the regulations and variances involved when a ground disturbance takes place. The course is presented in a logical sequence – from the pre-planning stage to the actual dig – and highlights the ‘musts’ compared to the ‘shoulds’.

LEARNING OBJECTIVES

Clarify the sources when searching for underground facilities
Providing notification to facility owner
Receiving owner notification
Approvals/Crossing Agreements
Regulations
Creating the Plot Plan/Site Drawing
Line locating
Exposure
Back-fill inspections
Permits and pre-job meetings
Emergency Response Plans
Contacting an underground facility

COMPETENCIES

The competencies of this program are tested and measured through 100% participation of the learning objectives. Participants must achieve a minimum 80% pass mark on a written competency exam.

Global Training Centre has been assessed to the BCCGA Ground Disturbance 201 Standard and is endorsed by the BCCGA & ABCGA.

Level II® is the standardized program recognized by industry regulators. Certification is valid for 3 years.
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WEBINAR: The HR Series: Progressive Discipline
2020-05-28 11:00 - 12:30 | Online
The majority of employees conform to rules and regulations and have a genuine desire to do a good job. On occasion though, even good employees make mistakes, and need to be given direction before those mistakes repeat and the behaviour gets to the dismissal stage.
Progressive discipline allows supervisors and managers to build on the skills of their workers and to make clear what their job expectations are by holding them accountable- and providing them the opportunity to improve. This includes setting expectations of the job and the consequences of what will happen if those expectations are not met.
In this 1.5-hour live instructor lead webinar, we will introduce participants to these basic progressive discipline concepts:
What is “Performance Management”
What is “Progressive Discipline”
Management’s “People” Responsibilities
Sample Policy
Incompetence vs. Misconduct
The Steps to Progressive Discipline
Putting it into Practice
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.
Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
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How To Be A Better Foreman - Prince George
2020-05-29 07:30 - 16:00 | Sandman Signature Prince George, 2990 Recplace Drive, Prince George, BC, V2N 0B2, Canada
Many great trades people take a foreman position and fail. Not for lack of skills or drive but simply for lack of guidance on how to be a great foreman. This 1-day course gives participants the fundamentals of field leadership, organization, crew morale, efficiency, and productivity.

Issues covered:

Understanding why and how many foremen fail
How the foreman’s role has changed
Dealing with workplace conflict without being a jerk
Learning how to anticipate production and jobsite issues
Understanding general and subcontractor dynamics
Understanding your role as a leader
Understand how you play a major role in increasing jobsite productivity

Instructor: Paul Simpson is a Gold Seal certified superintendent with over 15 years of trade experience. He holds a Red Seal for Plumbing and Pipefitting and has his Gasfitting certification as well. He is currently teaching the piping trades at Thompson Rivers University.

What previous participants said:
“Well structured, informative course.”
“Nice to hear different perspectives.”
“Valuable: Learning to communicate with other people on the job site.”

Register Now!

WEBINAR: Microsoft Outlook with OneNote (Live Online Training)
2020-05-29 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
Tired of living in your Inbox? Maybe you shouldn’t be there. Learn how to create a powerful time management dashboard in Outlook that will show you what you need to do on one screen and allow you to manage your priorities and schedule. Learn key setting changes in Outlook and a handful of keyboard shortcuts that can eliminate 100’s of mouse clicks per day and keep you more focused on what is most important in your day and better manage and delegate work.
Tired of trying to keep track of meeting agendas and minutes? OneNote will change the way your team addresses the management of your meetings and simplify the creation and sharing of agendas, minutes and tracking of action items that come out of all the meetings you attend. The following list summarizes skills that students will be comfortable with after this course.
Outlook
• Learn how to keep your Inbox empty on a daily basis
• Learn how to manage all priorities from a single dashboard
• Reduce the number of e-mails you need to send and become a better manager
• Run multiple projects simultaneously from Outlook and be able to completely manage and report on each one using custom screens
OneNote
• Transform the way your team manages meeting agendas, minutes and action items into a streamlined system that completely integrates with Outlook
• Learn how to capture all information that belongs to a project and share and collaborate on it in a single integrated tool
Course Length: 8 Hours
Only want to take the half day Outlook or OneNote Training? Click here to register:
OneNote: https://citn.simplesignup.ca/6265
Outlook: https://citn.simplesignup.ca/6264
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
Register Now!

Fall Protection (Morning Session) - Chilliwack
2020-06-02 08:00 - 12:00, 2020-07-07 08:00 - 12:00 | R.A. MacRae Training, 12-45787 Yale Road, Chilliwack, BC, V2P 4G7, Canada
This is a 4 hour course that introduces workers to Fall Protection methods. Upon completion of this course participants will be able to:

Explain when Fall Protection is required
Identify and describe major Fall Protection methods and the key associated FP equipment
Explain and apply the Fall Protection hierarchy
Determine when a Fall Protection Plan is required and describe the main components
Develop a Fall Protection Plan based on a given scenario

Important: Photo ID is required to receive a certificate.
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Fall Protection (Afternoon Session) - Chilliwack
2020-06-02 13:00 - 17:00, 2020-07-07 13:00 - 17:00 | R.A. MacRae Training, 12-45787 Yale Road, Chilliwack, BC, V2P 4G7, Canada

Leading and Managing Organizational Change - Burnaby
2020-06-03 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes?
This seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change, both from a personal and professional perspective.
In this seminar, you’ll:

Understand the impact change and transitions have on you and your employees
Learn how to adapt to and be resilient to change, whether the change is from a people, process, or technology transformation
Develop approaches to managing and leading change
Use pragmatic tools to help you with anticipating and addressing resistance to change, engaging with stakeholders, and facilitating change

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

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WEBINAR: The HR Series: From Hiring to Termination: The Basics
2020-06-04 11:00 - 12:30 | Online
Almost everything in business depends on the competency of your employees; therefore, the people you hire are critical to your success. Just as critical is letting go of those workers who are no longer contributing to the organization.
Both tasks can be difficult, even tricky if you are not well prepared. What you do not want to do is find yourself defending your practices.
In this 1.5-hour live, instructor lead webinar, we will introduce participants to these basic hiring and termination concepts:
How to hire the best people possible from inside or outside of the organization to fill open positions.
Understand your legal obligations when it comes to “for cause” and “not for cause” terminations.
How to comply with Canadian legislation in both the hiring and termination process.
How to identify the many forms of discriminatory hiring and termination practices.
Some key takeaways and best practices to implement in your workplace
Presenter: Pamela Bragg – Sarkany Management Inc.
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services.
Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.
Register Now!

FREE Webinar: The Basics of Bonding and Insurance for Construction
2020-06-05 11:00 - 12:30 | Online
Construction bonds as a method of redistributing the risks associated with construction projects are an important element in projects of all sizes and scope.
This presentation will explain the different types of bonds, requirements, and liability insurance.
Topics covered:
Types of construction bonds
Bid bonds and Consent of surety
Performance bonds
Labour and material payment bonds
Warranty bonds
Liability insurance requirements
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

WEBINAR: Microsoft Excel Advanced (Live)
2020-06-10 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
Save hours and minimize errors by learning how to manage data and reporting through tables and with the use of pivot tables, graph data and be able to make dynamic charts and identify trends with trend lines.
Build error proof data entry sheets using data validation techniques so that reporting is virtually error free. Learn to use advanced functions like Vlookup, If function and build complex nested functions with ease. Learn tips, shortcuts and how to program simple macros from a Microsoft Master Instructor.
The following list summarizes skills that participants will be comfortable with after this course.
– Use advanced functions such as
o Information
o Lookup and reference
o Conditional logic
o Conditional summary
– Add data validation, including using pick lists
– Remove duplicate data; circle invalid data
– Create, modify or remove a hyperlink
– Work with shared workbooks
– Add protection to workbooks and worksheets
– Track changes
– Use data analysis tools
– Create and modify PivotTables or PivotCharts
– Use slicers with PivotTables
– Create and run Macros
– Add form controls
Course Length: 7 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
Register Now!

Fall Protection - Burnaby
2020-06-12 12:30 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada

WEBINAR: Bluebeam Revu Basics
2020-06-16 08:00 - 11:30 | Online

Writing Effective Letters, Scope Documents, Reports and Proposals - Fort St John
2020-06-16 08:00 - 16:30 | Quality Inn Northern Grand, 9830 100th Avenue, Fort St John, British Columbia, V1J 1Y5, Canada
What are key elements of an effectively written document? What should I focus on in my letters, bids, proposals, work plans, reports, and documentation?
Potential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important.
This seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective emails, reports, and proposals. In addition, you’ll also incorporate key principles for editing and revising your documents.
We’ll cover multiple topics, including:
1. Planning your scope documents
2. Writing concisely
3. Crafting effective emails and letters
4. Responding to bids and proposals
5. Structuring your reports and project documentation
Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses.
In addition to teaching, as a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms. He advises firms on their communications strategy, and writes proposals and business plans for his clients.
Eric also specializes in business transformation and change management consulting, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
What previous participants said:
“I thought I did not need to take this course at first. After today, I have a better understanding of how to prepare my documents.”
“I found this to be very informative.”
“All was valuable. Makes me rethink how I write.”

Register Now!

Responsibilities of Joint Health and Safety Committees - Burnaby
2020-06-18 08:00 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
On April 3, 2017, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement.

Participants will:

Know how to use the OHS Regulation and WC Act to access health & safety requirements;
Explain the roles and functions of the Joint Committee and the Worker Representatives;
Learn how to perform an incident investigation;
Learn how to perform a formal site inspection; and
Develop a foundation in knowledge to:

Promote workplace health and safety
Assist in ensuring the health and safety program elements are implemented;
Conduct and participate in Joint Committee Meetings; and
Work cooperatively to address workers’ health and safety concerns.

Topics covered:

Use of WorkSafe OHS Regulation;
Joint Health and Safety committee and workers representatives;
OHS Program;
Safety Inspections;
Incident investigations;
Refusal of unsafe work;
How to work as a committee;
Different types of recommendations; and
Hazard management.

Register Now!

Effective Interviewing (Breakfast Session) - Burnaby
2020-06-19 07:30 - 10:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Almost everything in business depends upon the competency of your employees; therefore, the people you hire are critical to your success. What you want to do is hire the best person for the job. What you don’t want to do is find yourself defending your practices. Do you ever feel that the workplace is becoming a minefield of what not to say and what not to do? Well, the hiring practice is no exception. Are you asking the right – let alone legal questions?
In this two-hour breakfast session you will learn;

How to hire the best people possible from inside or outside of the organization to fill open positions.
How to comply with Canadian laws in the hiring process.
Best practices to ensure that unintentional discrimination does not go unchecked in your workplace.
How to identify the many forms of discriminatory hiring practices.
Some key takeaways and best practices to implement in your workplace.
The 7 practical steps to a successful interview, from advertising through to selection.

Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

WEBINAR: The HR Series: Effective Interviewing
2020-06-19 11:00 - 12:30 | Online
Almost everything in business depends upon the competency of your employees; therefore, the people you hire are critical to your success. What you want to do is hire the best person for the job. What you don’t want to do is find yourself defending your practices. Do you ever feel that the workplace is becoming a minefield of what not to say and what not to do? Well, the hiring practice is no exception. Are you asking the right – let alone legal questions?
In this 1.5 hour interactive webinar you will learn;

How to hire the best people possible from inside or outside of the organization to fill open positions.
How to comply with Canadian laws in the hiring process.
Best practices to ensure that unintentional discrimination does not go unchecked in your workplace.
How to identify the many forms of discriminatory hiring practices.
Some key takeaways and best practices to implement in your workplace.
The 7 practical steps to a successful interview, from advertising through to selection.

Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

Providing Exceptional Customer Service - Burnaby
2020-06-24 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:

Develop your customer engagement and experience strategy
Apply effective listening skills
Draw out what your clients really need, and how to add value
Work with difficult and demanding customers
Build strong and lasting relationships with potential and existing clients

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms. He works with clients and coaches them on developing their effective communication skills, negotiation skills, and customer service and sales skills.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Register Now!

Writing Winning Proposals - Burnaby
2020-06-25 07:30 - 12:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
How do I write a compelling and winning proposal that clearly and concisely articulates the core benefits for a client? How do I ensure that my proposal is competitive?
This half-day course will help you to develop the confidence and writing skills necessary to write effective proposals. Through a series of hands-on workshops, you will learn the key elements of writing and submitting winning proposals, and how to tailor your content for audiences who are in your field, and non-technical audiences in other fields.
You will:

Learn about different types of proposals, from formal Request for Proposals (RFP) and related requests from vendors, to less formal proposals, estimates, and quotes
Understand how to differentiate your proposal from others by articulating your competitive advantages
Apply specific techniques across the planning, drafting, and revising stages for your proposal
Understand what clients are looking for when they are evaluating your proposal

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized technical writing and coaching workshops to engineering, construction, and consulting firms. He has written numerous proposals on behalf of clients and prior to being a consultant, evaluated proposals.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

Register Now!

WEBINAR: Writing Winning Proposals
2020-06-25 08:30 - 12:30 | Online
How do I write a compelling and winning proposal that clearly and concisely articulates the core benefits for a client? How do I ensure that my proposal is competitive?
This half-day webinar will help you to develop the confidence and writing skills necessary to write effective proposals. Through a series of hands-on workshops, you will learn the key elements of writing and submitting winning proposals, and how to tailor your content for audiences who are in your field, and non-technical audiences in other fields.
You will:

Learn about different types of proposals, from formal Request for Proposals (RFP) and related requests from vendors, to less formal proposals, estimates, and quotes
Understand how to differentiate your proposal from others by articulating your competitive advantages
Apply specific techniques across the planning, drafting, and revising stages for your proposal
Understand what clients are looking for when they are evaluating your proposal

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized technical writing and coaching workshops to engineering, construction, and consulting firms. He has written numerous proposals on behalf of clients and prior to being a consultant, evaluated proposals.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

Webinar time: 8:30am – 12:30pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Microsoft SharePoint, OneNote, and Teams (Live Online Training)
2020-06-29 08:30 - 16:30 | Online
This interactive, live instructor-led online training course will cover the same content as the in-person course. All live online courses will be recorded, and participants will have access to the recorded session for 3 months.
The new SharePoint features promise accessibility, security and a host of new features but understanding the new tools and the fear of not setting it up right can stall progress. This is not a technical how to course but a course on how to get the most out of your SharePoint site. Explore the tools and the customizations that would most benefit your organization. Learn how to find and conveniently access documents and how many of these tools can connect with Outlook, the grand central station of your workday.
We will also explore teams how they can transform and simplify your collaborative efforts by reducing email and keeping all team or project information in one place. At the same time learn how to connect this information back to Outlook, the place where you work from each day. Explore the various features that can be added to Teams and specifically we will spend time using Planner and OneNote.
Course Length: 7 Hours
This hands-on course is taught by a certified Microsoft Master Instructor.
In order to participate in this course, you will require either two monitors or a second device (tablet) or computer so that you are able to watch the instructor while at the same time practicing and applying the new skills.
Register Now!

WEBINAR: The HR Series: Navigating a Multi-Generational Workplace
2020-07-10 11:00 - 12:30 | Online
We are at the generational crossroads of workplace composition in Canada. For the first time in modern history there are 4 generations in the average Canadian workplace, and it is estimated that by 2020, at least 50% of the workforce in Canada will be Millennials.
This workshop will explore some of the challenges and opportunities businesses face as the generational balance tips as the Boomers continue to retire and the Millennials and Gen Z take their place. What will this mean for your managers and supervisors? What will be the impact on your organizational culture, trends, social norms and recruitment and retention strategies?
In this 1.5-hour webinar, we will:

Gain insight into the generations represented in today’s workplace
Look at the generational difference & similarities in the workplace (myths and facts?)
Explore how to manage a multi-generational workforce
Discuss options on how to reward and motivate all generations
Discuss how to remove generational barriers and stereotypes
Examine how the baby boomer’s retirement will create leadership opportunities for Millennials
Talk about work life balance and is it really just the Millennials who care?
AND, explore the concept of managing individuals, not generations

Who Should Attend This Session?
Anyone who works with, or leads cross generational teams, as well as Senior Management and HR Professionals who lead recruitment, retention and engagement activities.
Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
Register Now!

WEBINAR: Managing Risk and Disputes in Construction Projects
2020-07-14 11:00 - 12:30 | Online
Risk is a key feature of every construction project. The essence of the ability to reduce the frequency and severity of claims is the identification of these construction project risk factors and dealing with them and/or providing for them in the construction and design contracts and in the administration of these contracts. Having contractual provisions and strategies in place for how to handle risks and/or disputes if they do arise, is a key component of a successful project.
This seminar will provide some practical advice on how to manage risks and strategies for dealing with disputes.
Course Outline:
An overview of the most frequently encountered construction claims/disputes
Tips for avoiding claims before they happen
Tips for keeping the situation from escalating too far
Ways to minimize exposure if claims are made
A discussion of alternative dispute resolution methods
Presenter: An Associate Counsel with SHK Law Corp., Marc MacEwing has practiced extensively as a construction lawyer in all aspects of the practice for over 30 years. He has particular expertise as a builders lien lawyer, as well as in tendering disputes and preparing and analyzing contract documents. Marc advises owners, contractors, subcontractors, material suppliers and design professionals.
Marc has been listed in the Canadian Legal Lexpert Directory as a “repeatedly recommended” leading practitioner in construction law in BC. He has been Peer Review Rated for General Ethical Standards and Legal Ability by LexisNexis Martindale-Hubbell® and included in The Best Lawyers in Canada®.
In addition to authoring more than 175 published articles on construction law topics, Marc is a member of the editorial board and a contributor to the Continuing Legal Education Society’s British Columbia Builders Liens Practice Manual. Marc is a frequent lecturer to design professional and construction trade bodies, businesses, and educational institutions.
Marc is also a Fellow of the Canadian College of Construction Lawyers.
Webinar time: 11:00am – 12:30pm Pacific Standard Time (PST)
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WEBINAR: Writing Effective Letters, Scope Documents, Reports, and Proposals
2020-07-15 08:30 - 2020-07-16 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar.

What are key elements of an effectively written document? What should I focus on in my letters, bids, proposals, work plans, reports, and documentation?

Potential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important.

This seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective scope documents, letters, and reports. In addition, you’ll also incorporate key principles for editing and revising your documents.

We’ll cover multiple topics, including:

1. Planning your scope documents

2. Writing effective letters

3. Responding to bids and proposals

4. Structuring your reports and project documentation

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.

In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

Webinar times:

July 15, 2020 8:30am – 12:30pm Pacific Standard Time (PST)

July 16, 2020 8:30am – 12:30pm Pacific Standard Time (PST)

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Construction Project Management - Burnaby
2020-07-16 08:00 - 2020-07-17 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK 5th Ed)
• Use the appropriate CCDC/CCA contract and/or Purchase Orders for the project
• Use risk management tools and mitigate for risk
• Understand the estimating process
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use of site and office project cost control methods
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Understand Return on Investment (ROI) and how this impacts required project profit margins
• Understand the contract process from bidding to project close-out
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies
Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
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Occupational First Aid Level 1 - Burnaby
2020-07-18 08:30 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
Occupational First Aid (OFA) Level 1 is a one-day course designed to cover all medical techniques considered to be within the responsibility of the Occupational First Aid Level 1 Attendant as required by WorkSafeBC.
In order to be successful, participants must demonstrate practical skill competency and achieve 70% on a multiple choice exam. On successful completion of the course, participants receive a 3-year certification.
Important: Photo ID is required to receive a certificate.
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