WEBINAR: Effective Management Skills
2021-08-11 08:30 - 2021-08-12 12:30 (America/Vancouver) | Online
Set up in 2 – 1/2-day live, instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar.

Everyone agrees that the most important asset of any organization is the human asset. Thus, the all-important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.

Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.

Participants will learn proven, powerful and practical strategies and techniques that will last a lifetime and can be applied the next day.

Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high-performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high-performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.

It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:

“This course was not good, it was excellent!”

“Overall, this is honestly the best one-day course I have ever attended.”

“Comprehensive and valuable.”

“Instructor has excellent communication skills – very engaging.”
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Supervisory and Management Skills - Vancouver
2021-08-12 08:00 - 2021-08-13 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will improve their skills in leadership, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites.

At the end of the course participants will be able to:
• Understand the differences between leadership, management and supervision
• Identify different leadership styles and approaches
• Apply different leadership styles to deal with various situations
• Knowledge of motivational theories – Mazlow, Herzberg, MARS
• Ability to enhance individual and group performance and engagement
• Understand different personality styles and how to communicate appropriately
• Effectively manage time
• Understanding stress and how to manage it at work
• Knowledge of substance abuse, recognition and prevention
• Conduct a successful toolbox talk
• Appropriately discipline and/or terminate staff
• Apply various negotiating skills
• Deal with difficult people, conflict and confrontation
• Use collaborative decision making skills
• Understand a systems approach to management of construction companies

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
To receive your CPD accredited certificate you must complete the online portion after the 2 day course.
What previous participants said:
“Great Class! Instructor was able to hold our attention for long periods of time.”
“Excellent course layout and and presentation.”
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Difficult Conversations in the Workplace - Burnaby
2021-08-18 07:30 - 12:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
You interact with or manage people. There will be times when you need to speak with individuals about any number of topics and you think will not be received well. And sometimes we simply put those uncomfortable conversations off, until things come to a boiling point. Maybe you tried but things went badly. Or maybe you fear that talking about an issue will only make things worse. While you cannot control the reactions of others, you can prepare, anticipate, deescalate and keep the conversation going to a productive outcome.
In this session you will learn:

How to prepare yourself for a difficult conversation

How to anticipate possible responses from the other party and what to do when they come
And some important skills that will help in any conversation

Presenter: Christian Codrington, CPHR
Christian has held senior management roles with a number of significant employers throughout his career prior to starting Forum HCM. In his previous engagement, Christian built the human resource function at the Industry Training Authority (ITA). This has included updating and implementing a revised compensation framework, marketing and updating the benefits plan and developing a performance management system.
Prior to this role and while at the Chartered Professional in Human Resources – BC (CPHR), he led teams responsible for professional development, metrics, and the office of the registrar for the CHRP designation. Christian was also responsible for government relations, starting the association down its path to become a self-regulated profession.
Before CPHR, Christian was with Best Buy Canada, leading a human resource team. He has also worked at Starbucks Coffee, as an employee/labour relations specialist and coach to senior leaders and staff; the Children’s & Women’s Health Centre of BC (C&W), and Service Canada in various HR/LR roles. In his previous jobs he has been responsible to deliver many human resource related initiatives, negotiated, interpreted and managed within the parameters of numerous collective agreements, as well as represented each organization at administrative tribunals, such as the Labour Relations Board, the Human Rights Tribunal and small claims courts.
He has appeared in dozens of radio, print and television features including the Vancouver Sun/Province, Globe & Mail, Business in Vancouver, Global News, CBC News, the Current, the Early Edition providing expert commentary on human resource related subjects.
Christian graduated from Simon Fraser University with an undergraduate degree in Business Administration concentrating in Organizational Behaviour. He also supplemented those learnings with two certificates from the Justice Institute of BC. One in Conflict Resolution and Third Party Negotiation and another in Mediation.
What previous participants have said:
“Everything presented was on point. I chose this workshop because of the topic and was happy with it.”
“Very personable and involved those attending well through conversation.”
“Engaging!”
“Very experienced and knowledgeable presenter.”

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Responsibilities of Joint Health & Safety Committees - Burnaby
2021-08-18 08:00 - 16:30, 2021-09-15 08:00 - 16:30, 2021-10-13 08:00 - 16:30, 2021-11-17 08:00 - 16:30, 2021-12-15 08:00 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
On April 3, 2017, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement.
Participants will:

Know how to use the OHS Regulation and WC Act to access health & safety requirements;
Explain the roles and functions of the Joint Committee and the Worker Representatives;
Learn how to perform an incident investigation;
Learn how to perform a formal site inspection; and
Develop a foundation in knowledge to:

Promote workplace health and safety
Assist in ensuring the health and safety program elements are implemented;
Conduct and participate in Joint Committee Meetings; and
Work cooperatively to address workers’ health and safety concerns.

Topics covered:

Use of WorkSafe OHS Regulation;
Joint Health and Safety committee and workers representatives;
OHS Program;
Safety Inspections;
Incident investigations;
Refusal of unsafe work;
How to work as a committee;
Different types of recommendations; and
Hazard management.

Due to WorkSafe regulations around the required number of training hours, this workshop will begin at 8:00 AM sharp. Late arrivals will not be accepted.
What previous participants have said:
“The facilitator was the key to making this class a success. It could be dry, boring and tedious, but not with this instructor!”
“Very good, informative and interactive.”
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Supervisory and Management Skills - Abbotsford
2021-08-19 08:00 - 2021-08-20 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada

Construction Industry Ethics - Vancouver
2021-08-24 08:30 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
By maintaining high ethical standards, and being consistent in our practices, we thrive both personally and professionally. This course will help you navigate the ethical grey areas you face every day.
Effective 2017, the online ethics course PLUS a full day classroom ethics course will be mandatory to receive Gold Seal Certification. Gold Seal has allocated a total of 3 credits to this course (2 for the online portion and 1 for the classroom portion).
Note: Participants are required to complete the Construction Industry Ethics online course prior to enrolling in the classroom course.
Instructor: Tim Williams, MBA, B.Econ., CPA, GSC, is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers across the on behalf of construction industry associations across Western Canada.
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WEBINAR: Providing Exceptional Customer Service
2021-08-24 08:30 - 2021-08-25 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar.
In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:

Develop your customer engagement and experience strategy
Apply effective listening skills
Draw out what your clients really need, and how to add value
Work with difficult and demanding customers
Build strong and lasting relationships with potential and existing clients

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms. He works with clients and coaches them on developing their effective communication skills, negotiation skills, and customer service and sales skills.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Webinar times:
August 24, 2021 8:30am – 12:30pm Pacific Standard Time (PST)
Agustu 25, 2021 8:30am – 12:30pm Pacific Standard Time (PST)
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Construction Project Management - Abbotsford
2021-08-26 08:00 - 2021-08-27 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK 5th Ed)
• Use the appropriate CCDC/CCA contract and/or Purchase Orders for the project
• Use risk management tools and mitigate for risk
• Understand the estimating process
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use of site and office project cost control methods
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Understand Return on Investment (ROI) and how this impacts required project profit margins
• Understand the contract process from bidding to project close-out
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies
Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
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WEBINAR: Negotiation Skills Workshop
2021-09-09 08:30 - 2021-09-10 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar. There is no opportunity to re-schedule or request for a partial refund if a student cannot attend both sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.

The truth is that in our professional lives we don’t get what we deserve – we get what we negotiate. Are you finding your customers, clients, employees or boss or employers increasingly demanding, wanting more for less? Do you ever feel that you are being taken advantage of? Many individuals often fail in negotiation not because they are unable to get an agreement, but because they walk away from the table when they could have done much better. In this seminar you will learn a proven, practical step-by-step approach to win-win negotiations and how to protect yourself from “hardball” negotiators.

Topics to be covered:

The most common negotiating mistakes people make and how to avoid them
Understanding the difference between Collaborative “win-win” and Competitive “hardball” negotiations and how to know what game you are playing
The characteristics of highly effective negotiators
Understanding the different sources of negotiating power
How to strengthen your bargaining position
How to create an open communication flow that allows you to deeply understand the other party
The 5 steps process to quickly and effectively plan and prepare for your negotiations
How to determine your “walk-away point”
How to defend yourself against “hardball’ negotiators
How to counter the 5 common manipulative strategies being used against you
How to create win – win outcomes that ensure the other party lives up to their end of the bargain

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“Found it productive and informative.”
“A great course for personal and business relationships.”
“Very informative. I learned a lot about my current habits and weaknesses to overcome.”
“Great catalyst for a lot more than negotiating.”

Register Now!

WEBINAR: Writing Effective Letters, Scope Documents, Reports and Proposals
2021-09-14 08:00 - 2021-09-15 12:30 | Online
Set up in 2 – 1/2-day live instructor lead online training sessions (8:30am – 12:30pm each day) this seminar will cover the same content as the in-person seminar. There is no opportunity to re-schedule or request for a partial refund if a student cannot attend both sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program
What are key elements of an effectively written document? What should I focus on in my letters, bids, proposals, work plans, reports, and documentation?
Potential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important.
This seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective scope documents, letters, and reports. In addition, you’ll also incorporate key principles for editing and revising your documents.
We’ll cover multiple topics, including:
1. Planning your scope documents
2. Writing effective letters
3. Responding to bids and proposals
4. Structuring your reports and project documentation
Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Webinar times:
September 14, 2021 8:30am – 12:30pm Pacific Standard Time (PST)
September 15, 2021 8:30am – 12:30pm Pacific Standard Time (PST)
Register Now!

Introduction to Blueprint Reading - Vancouver
2021-09-15 08:00 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will learn how to read a set of construction blueprints and specifications. Using both residential and commercial samples of blueprints, participants will gain experience and practical knowledge for their day-to-day work in construction companies. This course is ideal for those who have little or no background in blueprint reading. At the end of the course participants will be able to:

Have an elementary knowledge of blueprint reading as it relates to building construction projects
Understand in general terms the design process and the role of design professionals
Understand how Building Codes and Bylaws impact blueprints
Understand specifications and the contractual hierarchy
Be able to find trade information using blueprints
Be able to answer basic construction questions related to the layout and installation of materials
Be able to identify elementary problems or short comings of the blueprints you are using
Be familiar with architectural, civil, electrical and mechanical drawings, and how they fit together
Understand and be able to use architectural & engineering scales
Understand how to convert engineering dimensions to architectural
Know what a floor plan, section and elevation are
Understand symbols, notation, abbreviations and material schedules
Be able to work with the drawings to obtain basic information on dimension, finishes, details, area calculations, and the ability to do simple material take offs
Be familiar with both commercial and residential blueprints

Topics to be covered:

Blueprint reading basics
Design process and the role of design professionals
Building Codes, bylaws and building permits
Find trade information using blueprints
Layout basics
Architectural, civil, electrical and mechanical drawings, and how they fit together
Architectural & engineering scales
Floor plans, sections and elevations
Symbols, notation, abbreviations and material schedules
Dimension, finishes, details, area calculations, and material take offs
Understanding specifications
Commercial and residential blueprints

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Building Code for Residential Builders - Vancouver
2021-09-16 08:00 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will learn how to read, interpret and use the BC Building Code (2018). The course is specifically targeted for constructors of small buildings and residential construction in order to allow them to discuss with confidence issues brought up by inspectors, plan checkers and/or consultants.
At the end of the course participants will be able to:

Have a working knowledge of the BC Building Code (2018) and be able to reference relevant sections quickly in their day-to-day dealings with inspectors, plan checkers and/or consultants;
Understand the differences in construction where Part 9 of the Code is used for Small Buildings compared to Part 3-8 for larger and more complex building systems;

Understand how various Building Codes (National, Provincial and Local) and Bylaws operate in various jurisdictions;
Understand the 38 sections within Part 9 of the Code and their application within residential construction;
Understand where Part 10 applies to residential construction projects;
Recognize the shortcomings of the Code and understand how to deal with multiple interpretations.

Audience: Ideal for those who have little or no background in using the BC Building Code (2018) and for those wanting an update regarding changes from the previous BC Building Code (2012).

Instructor: Chad Brechin, AScT. Chad is a “Georgie” award winning designer and has been designing commercial, industrial and high end residential construction projects for over thirty years. He received his AScT in Building Science at BCIT and graduated with honours and an award resulting from a design competition. Chad also holds a current BC residential builders’ license.
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WEBINAR: Assertiveness - The Myths & The Mastery
2021-09-16 08:30 - 12:30 | Online
The truth is that in our professional lives we don’t get what we deserve, need or even want – we get what we ask for. Do you ever feel that you are being taken advantage of? Achieving success in this increasingly interdependent workplace of the 21st century requires a new set of core competencies and the ability to effectively assert oneself to get your needs met while maintaining and even enhancing the quality of the relationship is near the top of the list.
In this 4-hour webinar you will learn proven, practical strategies and techniques that will optimize the effectiveness of one’s verbal communications.
This workshop is designed for anyone who is seeking to achieve better results dealing with people or anyone who is just looking to get his or her needs met more consistently.
Content Overview

The most common reasons that most people fail to assert themselves
Understanding the Passive – Assertive – Aggressive continuum
The price of being too nice and the inevitable consequences of aggressive behavior
The critical difference between being aggressive and being assertive
The vital emotional intelligence (EQ) – assertiveness connection
The key principles of developing and sustaining productive Relationships
The key principles and practices of effectively providing behavior changing Feedback
How to gain Influence with people and win them over to your way of thinking
How to assert oneself in a manner people will listen, believe, understand, remember what you say
How to disagree without being disagreeable
How to quickly and effectively plan and prepare for your assertion
How to say No, without feeling guilty, indebted or hurting the relationship
A step-by-step process as to how to deliver four different types of assertiveness statements

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

Webinar time: 8:30am – 12:30pm Pacific Standard Time (PST)
Register Now!

WEBINAR: Writing Effective Emails
2021-09-29 13:00 - 14:30, 2021-12-09 13:00 - 14:30 | Online
How do you write emails that are effective, clear, and concise?

With an increase in reliance on working and connecting remotely, emails are more important than ever as a key communication medium. Clients and colleagues expect your emails to be clear and to the point, whether they are reading from a mobile phone or device.

This 90-minute webinar is focused on giving you the tools to write effective emails. We will cover key topics, including:

Writing persuasively for different audiences
Having clear subject lines
Structuring your emails—using a direct approach for maximum impact
Incorporating clear topic sentences

We’ll review effective and ineffective emails and you’ll be able to immediately incorporate key takeaways for your writing. There will be an opportunity for you to ask questions as well.

About the Instructor

Eric Tung has a Master of Arts in English from the University of British Columbia (UBC). He is an English Instructor at UBC’s Extended Learning, where he teaches professional writing and communications courses. He is also a Lecturer at Simon Fraser University, where he teaches Business Communications at the Beedie School of Business. As a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms.

Eric is also a Change Management Consultant and specializes in change management strategy and implementation, organizational readiness and assessments, stakeholder engagement, coaching, facilitation, instructional design, training, and technical and business communications. He has extensive experience in the municipal, utilities, academic, and technical sectors.

Webinar time: 1 p.m. to 2:30 p.m. Pacific Standard Time (PST)
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Emotional Intelligence (EQ) – The Myths & the Mastery - Burnaby
2021-10-14 08:00 - 12:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
The research is crystal clear – regardless of the type of work, EQ is the cornerstone of superior performance. When star performers were analyzed the one consistent common denominator was they had healthy EQ!

The purpose of this 4 hour course is to demystify EQ, help people assess their current level of EQ and most importantly provide proven and practical strategies on how to develop ones EQ.

This workshop is designed for all employees and has proven to be an exceptionally powerful and practical learning experience that will benefit participants in both ones professional and personal lives:

Build better relationships
Learn to stay calm and deal with stress more effectively
Deal with difficult people and negative energy
Achieve greater happiness

Content Overview

What EQ really means in practical, everyday, real world terms
Why EQ is a far more important success factor than IQ
The EQ – Happiness Connection
How to identity your current level of EQ
The predictable attitudes and behaviors of low EQ people
Four sure-fire strategies on how to develop truly healthy EQ
How to deal with unreasonable people with low EQ
How to achieve the delicate balance of intellect and emotion and make “common sense decisions
How EQ impacts your ability to build and sustain productive relationships
How to assert yourself to ensure you get your needs met without appearing like a bully
How to stay positive around negative people

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.

It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.
Register Now!

WEBINAR: The Nuts and Bolts of Builders' Liens
2021-10-15 09:00 - 10:30 | Online
It is essential for anyone working in or closely with the construction industry to have a basic understanding of builders liens as they are increasingly being used as a form of security to contractors, subcontractors, workers and suppliers who supply labour and/or materials in relation to the construction of an improvement on or to land. However, builders’ liens do not necessarily guarantee recovery in full or at all. Understanding this complex area of law and applying recommended best practices will help you to maximize your potential recovery and reduce your liabilities.
Course Outline:

An overview of the Builders Lien Act, including a review of the holdback provisions
The process for filing a claim of lien (who, what, where, when and how)
The process for cancelling a claim of lien
The process for enforcing a claim of lien
Best practices and tips for maximizing potential recovery

Presenter: Seema Lal is a principal of SHK Law Corporation with particular expertise in the areas of builders liens and construction law. As a construction lawyer practicing in Vancouver for over 15 years, Seema’s clients include owners, developers, general contractors, subtrades, suppliers and design professionals.
Seema regularly lectures and provide seminars to industry groups both in-house and at various CLEs, including the Affinity Institute, the Pacific Business & Law Institute, the Canadian Construction Institute and the Canadian Credit Institute. She also is an adjunct lecturer in the Engineering Law and Contracts in Civil Engineering course for Civil Engineering students at UBC.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.

What previous participants have said:
“Lots of great relevant examples.”
“Very good introduction to a complex topic.”
“Easy to understand, very clear!”
“Lots of very detailed info – was nice to have detail rather than just glance over.”

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Time Management Workshop - Burnaby
2021-10-19 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
What is the one thing everyone needs more of? Time! If time is money, how much is lost to the bottom line simply because hard-working employees “don’t have the time”? When working on a project, timing is essential. If you get behind on one part of the project, the entire thing can be set back hours, or even days.

In this leading edge Time Management Workshop you will gain a new mindset, skillset and toolset that will optimize your personal productivity learning how to produce greater results in less time. Improved time management skills mean increased productivity, met deadlines, and a positive impact on all aspects of your business.

Benefits of Attending

Participants learn how to gain and keep control of competing priorities, concurrent projects and critical deadlines.
Participants will learn powerful lessons about themselves, enhancing self-understanding so they can leverage their personal strengths and develop strategies to minimize the impact of their weakness.
The focus on practicality means that people walk out with ideas and techniques they can apply the next day.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“Good eye opening information. Real focus on how to change and not what you are doing wrong.”
“Great speaker – very dynamic.”
“Thought provoking.”
“I found things to change and reinforcement of things already in place.”
“Excellent instruction, very interactive, and lots of collaborative discussions. Very thought provoking!”

Register Now!

Leading and Managing Organizational Change - Burnaby
2021-10-20 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes?

This seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change, both from a personal and professional perspective.
In this seminar, you’ll:

Understand the impact change and transitions have on you and your employees
Learn how to adapt to and be resilient to change, whether the change is from a people, process, or technology transformation
Develop approaches to managing and leading change
Use pragmatic tools to help you with anticipating and addressing resistance to change, engaging with stakeholders, and facilitating change

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
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WEBINAR: Writing Winning Proposals
2021-11-03 08:30 - 12:30 | Online
How do I write a compelling and winning proposal that clearly and concisely articulates the core benefits for a client? How do I ensure that my proposal is competitive?
This half-day webinar will help you to develop the confidence and writing skills necessary to write effective proposals. Through a series of hands-on workshops, you will learn the key elements of writing and submitting winning proposals, and how to tailor your content for audiences who are in your field, and non-technical audiences in other fields.
You will:

Learn about different types of proposals, from formal Request for Proposals (RFP) and related requests from vendors, to less formal proposals, estimates, and quotes
Understand how to differentiate your proposal from others by articulating your competitive advantages
Apply specific techniques across the planning, drafting, and revising stages for your proposal
Understand what clients are looking for when they are evaluating your proposal

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized technical writing and coaching workshops to engineering, construction, and consulting firms. He has written numerous proposals on behalf of clients and prior to being a consultant, evaluated proposals.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.

Webinar time: 8:30am – 12:30pm Pacific Standard Time (PST)
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Effective Management Skills - Burnaby
2021-11-09 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Everyone agrees that the most important asset of any organization is the human asset. Thus, the all-important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.

Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.

Participants will learn proven, powerful and practical strategies and techniques that will last a lifetime and can be applied the next day.

Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high-performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high-performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.

It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:

“This course was not good, it was excellent!”

“Overall, this is honestly the best one-day course I have ever attended.”

“Comprehensive and valuable.”

“Instructor has excellent communication skills – very engaging.”
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WEBINAR: Difficult Conversations in the Workplace
2021-11-16 08:00 - 12:00 | Online
You interact with or manage people. There will be times when you need to speak with individuals about any number of topics and you think will not be received well. And sometimes we simply put those uncomfortable conversations off, until things come to a boiling point. Maybe you tried but things went badly. Or maybe you fear that talking about an issue will only make things worse. While you cannot control the reactions of others, you can prepare, anticipate, deescalate and keep the conversation going to a productive outcome.
In this session you will learn:

How to prepare yourself for a difficult conversation

How to anticipate possible responses from the other party and what to do when they come
And some important skills that will help in any conversation

Presenter: Christian Codrington, CPHR
Christian has held senior management roles with a number of significant employers throughout his career prior to starting Forum HCM. In his previous engagement, Christian built the human resource function at the Industry Training Authority (ITA). This has included updating and implementing a revised compensation framework, marketing and updating the benefits plan and developing a performance management system.
Prior to this role and while at the Chartered Professional in Human Resources – BC (CPHR), he led teams responsible for professional development, metrics, and the office of the registrar for the CHRP designation. Christian was also responsible for government relations, starting the association down its path to become a self-regulated profession.
Before CPHR, Christian was with Best Buy Canada, leading a human resource team. He has also worked at Starbucks Coffee, as an employee/labour relations specialist and coach to senior leaders and staff; the Children’s & Women’s Health Centre of BC (C&W), and Service Canada in various HR/LR roles. In his previous jobs he has been responsible to deliver many human resource related initiatives, negotiated, interpreted and managed within the parameters of numerous collective agreements, as well as represented each organization at administrative tribunals, such as the Labour Relations Board, the Human Rights Tribunal and small claims courts.
He has appeared in dozens of radio, print and television features including the Vancouver Sun/Province, Globe & Mail, Business in Vancouver, Global News, CBC News, the Current, the Early Edition providing expert commentary on human resource related subjects.
Christian graduated from Simon Fraser University with an undergraduate degree in Business Administration concentrating in Organizational Behaviour. He also supplemented those learnings with two certificates from the Justice Institute of BC. One in Conflict Resolution and Third Party Negotiation and another in Mediation.
What previous participants have said:
“Everything presented was on point. I chose this workshop because of the topic and was happy with it.”
“Very personable and involved those attending well through conversation.”
“Engaging!”
“Very experienced and knowledgeable presenter.”

Webinar Time: 8 a.m. to 12 p.m. Pacific Standard Time
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Providing Exceptional Customer Service - Burnaby
2021-11-18 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:

Develop your customer engagement and experience strategy
Apply effective listening skills
Draw out what your clients really need, and how to add value
Work with difficult and demanding customers
Build strong and lasting relationships with potential and existing clients

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms. He works with clients and coaches them on developing their effective communication skills, negotiation skills, and customer service and sales skills.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
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WEBINAR: An Overview of Tendering Law
2021-11-19 09:00 - 10:30 | Online
As a method of procurement, tendering can be fraught with risks. Errors in accepting or evaluating bids can result in legal liability on the part of the tendering authority. Errors in the bid submitted in response to an Invitation to Tender can result in legal liability on the part of the bidder. The law of tenders is complicated and constantly evolving as the courts and the construction industry adapt to new technology and evolving project delivery methods.
Course Outline:

Introduction to the law of tendering including an overview of:

The difference between tenders and RFPs and other procurement methods
The bidder’s obligations to the tendering authority
The tendering authority’s obligations to the bidder

Tendering case law update and discussion of recent decisions
Practical tips and advice on key aspects of tendering

Presenter: Seema Lal is a principal of SHK Law Corporation with particular expertise in the areas of builders liens and construction law. As a construction lawyer practicing in Vancouver for over 15 years, Seema’s clients include owners, developers, general contractors, subtrades, suppliers and design professionals.
Seema regularly lectures and provide seminars to industry groups both in-house and at various CLEs, including the Affinity Institute, the Pacific Business & Law Institute, the Canadian Construction Institute and the Canadian Credit Institute. She also is an adjunct lecturer in the Engineering Law and Contracts in Civil Engineering course for Civil Engineering students at UBC.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
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Writing Effective Letters, Scope Documents, Reports and Proposals - Burnaby
2021-12-08 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
What are key elements of an effectively written document? What should I focus on in my letters, bids, proposals, work plans, reports, and documentation?
Potential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important.
This seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective emails, reports, and proposals. In addition, you’ll also incorporate key principles for editing and revising your documents.
We’ll cover multiple topics, including:
1. Planning your scope documents
2. Writing concisely
3. Crafting effective emails and letters
4. Responding to bids and proposals
5. Structuring your reports and project documentation
Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses.
In addition to teaching, as a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms. He advises firms on their communications strategy, and writes proposals and business plans for his clients.
Eric also specializes in business transformation and change management consulting, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
What previous participants said:
“I thought I did not need to take this course at first. After today, I have a better understanding of how to prepare my documents.”
“I found this to be very informative.”
“All was valuable. Makes me rethink how I write.”
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Leading People to Peak Performance - Burnaby
2021-12-15 08:00 - 2021-12-16 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
All organizations are faced with mounting competitive pressures and escalating expectations and demands from clients and customers. The people in the organization are being asked to meet these increasing demands with fewer resources. Today organizations that hope to remain financially viable must unleash the potential of their most precious resource – the human asset!

This proven, powerful and practical learning experience is absolutely essential for all supervisors and managers who are striving to bring the best out of their people! How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the human potential?

Benefits of Attending

Deepen your understanding of leadership, communication, motivation, delegation, engagement and coaching.
Develop the leadership competencies that are essential for motivating people.
Learn proven, powerful and practical strategies and techniques you can apply the next day.

Instructors: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“I left feeling empowered.”
“Should have taken this course when I first became a supervisor.”
“I would like to bring this content and Greg to my entire company.”
Register Now!
