Construction Industry Training Network

Project Planning and Cost Control - Burnaby
2018-11-06 08:00 - 2018-11-07 16:30 (America/Vancouver) | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
The course is designed to provide owners, managers, estimators, and field personnel with a general knowledge of the process of planning and controlling a project from beginning to end utilizing ways and means of monitoring, saving and controlling costs.
Topics covered:

Understanding the impact and methodology of construction cost control.
Ways and means of minimizing and controlling costs on site.
Project cost forecasting and accounting functions on site.
Project planning and its purpose and effect on project cost control.
How to communicate & assist management re: cost methods and control.
Gain additional insight into the process of work and cost analysis.
Cost reporting systems – new technology in monitoring costs and reports.
Understanding the effect improper field reporting has on cost control. Maintaining and managing documents, material, tools and equipment.
Understanding the Contract process from bidding to project close-out.
Review of 100 companies and their methods in controlling & saving costs.

Instructor: Gerald Cree is a Gold-Seal certified construction management professional with over 30 years’ experience managing large-scale residential, commercial, industrial and environmental projects throughout Western Canada and the United States. His experience covers all aspects of construction management including ; design, development, estimation, project planning, tendering and procurement with additional expertise in civil, structural, electrical and mechanical disciplines. Throughout his career, Gerald has demonstrated an ongoing commitment to professional development and has successfully achieved certification in many areas, notably: Project Management Professional (PMP), Master of Project planning and Construction Law and is presently working towards his Leadership in Energy and Environmental Design (LEEDS) certification.
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Construction Law - Burnaby
2018-11-08 08:00 - 2018-11-09 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will develop an understanding of contract law as it relates to construction and the various CCDC/CCA and other contracts used within the industry. Participants will also learn the other legal means to resolve construction disputes and avoid litigation. At the end of the course participants will be able to:

Understand the basics of contract law –intention, offer, acceptance, consideration, capacity and legality
Be familiar with various CCDC/CCA contracts -how and why they are used
Be familiar with various legal terms used in contracts
Understand the contract responsibilities of various parties
Understand the bidding process and contractual obligations
Define back charges and how to avoid them
Avoid construction disputes and claims from the site level
Write RFIs and Change Orders
Understand the dispute resolution process – negotiation, mediation, arbitration, and litigation
Use the Builder’s Lien Act to obtain security
Use the small claims process to collect debts
Understand environmental law and how it impacts projects
Understand safety law and it impacts construction companies
Understand how specifications and drawings fit within the contractual hierarchy
Understand the contractual relationship between contractor and sub-contractor
Compile and submit proper extras and claims

Topics to be covered:

The basic concepts of contract law
CCA, CCDC and other contracts
Legal terms used in contracts
Bidding process and contractual obligations
Specifications, drawings and the contractual hierarchy
Contractual relationships between contractor and sub-contractor
Compiling and submitting proper extras and claims
Defining back charges and how to avoid them
Avoiding construction disputes and claims from the site level
Writing RFIs and Change Orders
The dispute resolution process
The Builder’s Lien Act
The Small Claims process
Environmental law
Safety legislation and regulations

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
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Cannabis in the Workplace (Breakfast Session) - Burnaby
2018-11-14 07:30 - 10:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
What are the rights, responsibilities and risks to employers regarding cannabis in the workplace? What is the impact of recreational or medical use of this drug on your organization and for those in safety-sensitive positions? For medical use, how do you manage the duty to accommodate process? Do you have the appropriate policy framework in place to face related challenges?

Learn more about the federal “Access to Cannabis for Medical Purposes Regulations”.
Understand that a “prescription” for cannabis does not give an employee the absolute right to use it in the workplace.
Understand your rights when it comes to those in Safety-Sensitive positions.
Discuss employee and employer obligations with regard to the use of cannabis.
Recognize the rights, responsibilities and risks for both employers and employees to avoid unnecessary litigation.
Identify the various ways the use of cannabis impacts the employer-employee relationship, and what you can do about it.
Identify what employers should be doing now to prepare for the pending legalization by reviewing their workplace drug and alcohol policies.

The pending and significant changes to the legal status of cannabis raise many questions and challenges for B.C. employers and line managers. This fast paced two-hour program is aimed to help you meet some of those challenges and answer questions around the use of cannabis in the workplace.
Presenter: Pamela Bragg

Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union.
Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Pamela is proudly involved with the BC Trucking Association of which she is an Associate Board Member, the Canadian Fuels Association, Concrete BC, Concrete Alberta, Roofing Contractors Association, Canadian Association of Fleet Supervisors and the CEO & Executive Forums. Therefore being quite at home working with clients in the construction materials and road transportation sectors.
Sarkany is a Management and Human Resource Consulting firm dedicated to providing customized solutions for their business clients.

Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
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Introduction to Blueprint Reading - Fort St John
2018-11-15 08:00 - 16:30 | Quality Inn Northern Grand, 9830 100th Avenue, Fort St John, British Columbia, V1J 1Y5, Canada
Participants will learn how to read a set of construction blueprints and specifications. Using both residential and commercial samples of blueprints, participants will gain experience and practical knowledge for their day-to-day work in construction companies. This course is ideal for those who have little or no background in blueprint reading. At the end of the course participants will be able to:

Have an elementary knowledge of blueprint reading as it relates to building construction projects
Understand in general terms the design process and the role of design professionals
Understand how Building Codes and Bylaws impact blueprints
Understand specifications and the contractual hierarchy
Be able to find trade information using blueprints
Be able to answer basic construction questions related to the layout and installation of materials
Be able to identify elementary problems or short comings of the blueprints you are using
Be familiar with architectural, civil, electrical and mechanical drawings, and how they fit together
Understand and be able to use architectural & engineering scales
Understand how to convert engineering dimensions to architectural
Know what a floor plan, section and elevation are
Understand symbols, notation, abbreviations and material schedules
Be able to work with the drawings to obtain basic information on dimension, finishes, details, area calculations, and the ability to do simple material take offs
Be familiar with both commercial and residential blueprints

Topics to be covered:

Blueprint reading basics
Design process and the role of design professionals
Building Codes, bylaws and building permits
Find trade information using blueprints
Layout basics
Architectural, civil, electrical and mechanical drawings, and how they fit together
Architectural & engineering scales
Floor plans, sections and elevations
Symbols, notation, abbreviations and material schedules
Dimension, finishes, details, area calculations, and material take offs
Understanding specifications
Commercial and residential blueprints

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Understanding Anger in the Workplace and Healthy Responses - Burnaby
2018-11-16 07:30 - 13:30 | Burnaby (TBA), Burnaby, BC, Canada
We all experience anger, either our own or that of others. Controlling and limiting anger is important as it can damage professional and personal relationships. Learn the tools to understand and manage anger constructively.
Topics covered:

Understanding Anger (Consequences, Purpose, Payoffs)
Early Warning Signs, Concept of Balance (Perspective, Reframing, Life balance)
Anger Plan & Healthy Responses
Self Intervention – Challenge Anger Causing Beliefs
Understanding Emotions & Grounding
Conflict De-escalation
Building Resilience

Instructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009, and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000. He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.
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Responsibilities of Joint Health and Safety Committees - Burnaby
2018-11-19 07:45 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
On April 3, 2017, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement.

Participants will:

Know how to use the OHS Regulation and WC Act to access health & safety requirements;
Explain the roles and functions of the Joint Committee and the Worker Representatives;
Learn how to perform an incident investigation;
Learn how to perform a formal site inspection; and
Develop a foundation in knowledge to:

Promote workplace health and safety
Assist in ensuring the health and safety program elements are implemented;
Conduct and participate in Joint Committee Meetings; and
Work cooperatively to address workers’ health and safety concerns.

Topics covered:

Use of WorkSafe OHS Regulation;
Joint Health and Safety committee and workers representatives;
OHS Program;
Safety Inspections;
Incident investigations;
Refusal of unsafe work;
How to work as a committee;
Different types of recommendations; and
Hazard management.

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Utility Locator Specialist - Surrey
2018-11-20 07:30 - 2018-11-22 16:00 | Kwantlen Polytechnic University Cloverdale campus, 5500 180 Street, Surrey, BC, V3S 6R1, Canada
This is a technical training program for individuals wanting to obtain introductory level training in underground utility locating. The program was developed & supported by BC Construction Safety Alliance, WorkSafeBC, BC Safety Authority, BC Common Ground Alliance and BC Municipal Safety Association who saw the need to set a standard in utility locating instruction, and to provide the province with training that is tailored to BC workers.
This Utility Locator Specialist Course involves three (3) days of in-class and practical instruction and successful students must complete a written test and a site-based practical evaluation.
Students require CSA certified steel toe boots and high vis safety vest and bring your own Utility Locating Device if possible. Led by experienced hands on Instructor.
*Note: There are no prerequisites for this course.
Participants in this course will gain the knowledge and skills to be able to:

Locate underground utilities safely and effectively
Apply skills in accordance with regulation and best practice
Seek certification as a Registered Utility Locator Technician (Through the ASTTBC)

Modules and Learning Objectives

Module 1: Introduction to Damage Prevention in British Columbia
Module 2: The Locating System in BC
Module 3: Utilities Infrastructure
Module 4: Fundamentals of Electromagnetic Locating
Module 5: Safety and Professionalism
Module 6: Records, Maps and Documentation
Module 7: Solving Problems

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Microsoft Excel for Business - Burnaby
2018-11-20 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Learn to use Excel to create budgets, track costs and generate quotes. Learn tools and ideas that will save time and create professional looking proposals and plans. Participants with only a very basic knowledge of Excel will quickly progress to create basic databases, budgets, graphs, reports and the fundamentals of building equations.

The following list summarizes skills that participants will be comfortable with after this course:

Customize excel options and views
Create and manipulate tables
Filter and sort data
Apply formulas
Use the correct syntax to insert functions
Create and format cells and ranges
Order and group cells and ranges
Apply cell ranges and references in formulas and functions
Summarize data with functions
Apply conditional logic in functions
Format and modify text with functions
Create and format charts and objects

This hands-on course is taught by a certified Microsoft Master Instructor. Participants will receive authorized Microsoft manuals and Microsoft approved practice exercises.
All participants will be provided with laptops for the course.
Max participants: 12
What previous participants said:
“Informative! I’ve learned a lot.”
“Content excellent.”
“Very thorough, I feel pretty proficient.”

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Construction Law - Whitehorse
2018-11-20 08:00 - 2018-11-21 16:30 | Kwanlin Dun Cultural Centre, 1171 Front Street, Whitehorse, Yukon, V1A 0G9, Canada

Introduction to Blueprint Reading - Burnaby
2018-11-21 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada

Microsoft Outlook - Strategic Management - Burnaby
2018-11-21 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Learn to navigate quickly, and far less, through Outlook and how to create a powerful single page dashboard that will let you strategically manage all your appointments, tasks, email and follow-up calls on a single page.
The following list summarizes skills that participants will be comfortable with after this course:

Understand how Outlook is set up and the types of information it can track
Create, format and send messages
Create or modify signatures for e-mail
Choose customized outlook settings and views
Organize and manage messages using quick steps
Utilize the powerful search tools in outlook
Create rules and out of office notices
Use the To Do bar to manage tasks
Manage multiple calendars
Create and organize tasks, appointments, meetings and events
Create and manage notes, tasks and journals
Utilize options such as voting buttons, flags or level of importance
Create contacts and groups

This hands-on course is taught by a certified Microsoft Master Instructor. Participants will receive authorized Microsoft manuals and Microsoft approved practice exercises.
All participants will be provided with laptops for the course.
Max participants: 12
What previous participants said:
“Great teaching style!”
“Well done, good course.”

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Construction Estimating - Kamloops
2018-11-22 08:00 - 2018-11-23 16:30 | Kamloops (TBA), Kamloops, British Columbia, Canada
Participants will learn skills and knowledge to estimate construction projects and prepare a successful bid. The course is designed for construction estimators and those with experience in construction that desire to be estimators or improve their knowledge of estimating. At the end of the course participants will be able to:

Analyze projects and decide on which ones to bid
Understand risk analysis and how to price this into a bid
Do competitor analysis and understand how this impacts the bid
Do client risk analysis and how to price this into bids
Record material and other prices and maintain contact lists
Formulate a bid strategy
Understand how to prepare an estimate and the estimating process
Use Construction Division Codes
Understand how to present a bid
Be familiar with how to use the bid depository
Understand the requirements for bonding and insurance
Understand the post-bidding process
Work with project managers to pass on knowledge of the bid

Topics to be covered:

Project analysis
Risk analysis
Competitor analysis
Client risk analysis
Record keeping
Bid strategies
Preparing estimates and the estimating process
Construction Division Codes
Presenting bids
Bid depository
Bonding and insurance
Post-bidding process

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.

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The Nuts and Bolts of Builders' Liens (Breakfast Session) - Burnaby
2018-11-23 07:30 - 10:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
It is essential for anyone working in or closely with the construction industry to have a basic understanding of builders liens as they are increasingly being used as a form of security to contractors, subcontractors, workers and suppliers who supply labour and/or materials in relation to the construction of an improvement on or to land. However, builders’ liens do not necessarily guarantee recovery in full or at all. Understanding this complex area of law and applying recommended best practices will help you to maximize your potential recovery and reduce your liabilities.
Course Outline:

An overview of the Builders Lien Act, including a review of the holdback provisions
The process for filing a claim of lien (who, what, where, when and how)
The process for cancelling a claim of lien
The process for enforcing a claim of lien
Best practices and tips for maximizing potential recovery

Presenter: Seema Lal is a principal of SHK Law Corporation with particular expertise in the areas of builders liens and construction law. As a construction lawyer practicing in Vancouver for over 15 years, Seema’s clients include owners, developers, general contractors, subtrades, suppliers and design professionals.
Seema regularly lectures and provide seminars to industry groups both in-house and at various CLEs, including the Affinity Institute, the Pacific Business & Law Institute, the Canadian Construction Institute and the Canadian Credit Institute. She also is an adjunct lecturer in the Engineering Law and Contracts in Civil Engineering course for Civil Engineering students at UBC.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.

What previous participants have said:
“Easy to understand, very clear!”
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Fall Protection - Burnaby
2018-11-23 08:30 - 12:30 | TraumaTech, 110-2250 Boundary Road, Burnaby, British Columbia, V5M 3Z3, Canada
This is a 4 hour course that introduces workers to Fall Protection methods. Upon completion of this course participants will be able to:

Explain when Fall Protection is required
Identify and describe major Fall Protection methods and the key associated FP equipment
Explain and apply the Fall Protection hierarchy
Determine when a Fall Protection Plan is required and describe the main components
Develop a Fall Protection Plan based on a given scenario

Important: Photo ID is required to receive a certificate.
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Occupational First Aid Level 1 - Burnaby
2018-11-24 08:30 - 16:30 | BC
Occupational First Aid (OFA) Level 1 is a one-day course designed to cover all medical techniques considered to be within the responsibility of the Occupational First Aid Level 1 Attendant as required by WorkSafeBC.
In order to be successful, participants must demonstrate practical skill competency and achieve 70% on a multiple choice exam. On successful completion of the course, participants receive a 3-year certification.
Important: Photo ID is required to receive a certificate.
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Writing Effective Letters, Scope Documents, Reports and Proposals - Prince George
2018-11-27 08:00 - 16:30 | ICBA Office (Prince George), 2666 Queensway, Prince George, British Columbia, V2L 1N2, Canada
What are key elements of an effectively written document? What should I focus on in my letters, bids, proposals, work plans, reports, and documentation?
Potential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important.
This seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective emails, reports, and proposals. In addition, you’ll also incorporate key principles for editing and revising your documents.
We’ll cover multiple topics, including:
1. Planning your scope documents
2. Writing concisely
3. Crafting effective emails and letters
4. Responding to bids and proposals
5. Structuring your reports and project documentation
Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses.
In addition to teaching, as a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms. He advises firms on their communications strategy, and writes proposals and business plans for his clients.
Eric also specializes in business transformation and change management consulting, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
What previous participants said:
“I thought I did not need to take this course at first. After today, I have a better understanding of how to prepare my documents.”
“I found this to be very informative.”
“All was valuable. Makes me rethink how I write.”

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Microsoft Project - Victoria
2018-11-28 08:00 - 2018-11-29 16:30 | Victoria (TBA), Victoria, British Columbia, Canada
The main objective of this 2-day course is to introduce the commands, functions, and capabilities of Microsoft Project. It is designed for computer users who are new to Microsoft Project who want to gain a thorough understanding of one of the world’s most popular project management software packages.

The following list summarizes skills that participants will be comfortable with after this course.

Understanding Views, Screen Tips, Ribbon, and the Quick Access toolbar;
Create, edit and outline a task list, establish dependencies by linking tasks
Add and assign resources, work with project calendars, and enter project costs
Print project information and customize reports
Apply task type settings, set task constraints
Apply preset and custom contours, edit resource assignments and set and modify a baseline
Track and report on an active project and compare to baseline
Sort, filter, and group views
Format views and the Gantt chart
Customize Microsoft project elements including tables, views, and reports
Use sample templates, create custom templates, and use the organizer to manage project elements
Display progress lines, apply earned value tables, and conduct pert analysis
Create master projects, insert and work with subprojects, and create links to external tasks
Running multiple projects with a common resource pool

This hands-on course is taught by a certified Microsoft Master Instructor. Participants will receive authorized Microsoft manuals and Microsoft approved practice exercises.
All participants will be provided with laptops.
Max participants: 12
What previous participants said:
“Well instructed, good pace.”
“Very knowledgeable and good teacher!”
“Course was laid out in a very logical and easy to follow manner.”
“I have been involved in more than my share of industry education and training across the country and can say taking your course provided genuine value and added tools for advancement.”
“Not only did you bring your in-depth knowledge of MS Project, but provided a real benefit to learn under your personal approach and understanding of the audience, both in their industry and skill sets.”
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Construction Industry Ethics - Vancouver
2018-11-28 08:30 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
By maintaining high ethical standards, and being consistent in our practices, we thrive both personally and professionally. This course will help you navigate the ethical grey areas you face every day.
Effective 2017, the online ethics course PLUS a full day classroom ethics course will be mandatory to receive Gold Seal Certification. Gold Seal has allocated a total of 3 credits to this course (2 for the online portion and 1 for the classroom portion).
Note: Participants are required to complete the Construction Industry Ethics online course prior to enrolling in the classroom course.
Instructor: Tim Williams, MBA, B.Econ., CPA, GSC, is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers across the on behalf of construction industry associations across Western Canada.
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Writing Effective Letters, Scope Documents, Reports and Proposals - Burnaby
2018-11-29 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada

How To Be A Better Foreman - Burnaby
2018-11-30 07:30 - 16:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Many great trades people take a foreman position and fail. Not for lack of skills or drive but simply for lack of guidance on how to be a great foreman. This 1-day course gives participants the fundamentals of field leadership, organization, crew morale, efficiency, and productivity.

Issues covered:

Understanding why and how many foremen fail
How the foreman’s role has changed
Dealing with workplace conflict without being a jerk
Learning how to anticipate production and jobsite issues
Understanding general and subcontractor dynamics
Understanding your role as a leader
Understand how you play a major role in increasing jobsite productivity

Instructor: Paul Simpson is a Gold Seal certified superintendent with over 15 years of trade experience. He holds a Red Seal for Plumbing and Pipefitting and has his Gasfitting certification as well. He is currently teaching the piping trades at Thompson Rivers University.

What previous participants said:
“Well structured, informative course.”
“Nice to hear different perspectives.”
“Valuable: Learning to communicate with other people on the job site.”

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Microsoft Excel (Advanced) - Burnaby
2018-12-04 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Save hours and minimize errors by learning how to manage data and reporting through tables and with the use of pivot tables, graph data and be able to make dynamic charts and identify trends with trend lines.
Build error proof data entry sheets through the use of data validation techniques so that reporting is virtually error free. Learn to use advanced functions like Vlookup, If function and build complex nested functions with ease.
Come with your questions and learn tips, shortcuts and how to program simple macros from a Microsoft Master Instructor.
The following list summarizes skills that participants will be comfortable with after this course.

 Use advanced functions such as
o Information
o Lookup and reference
o Conditional logic
o Conditional summary
 Add data validation, including using pick lists
 Remove duplicate data; circle invalid data
 Create, modify or remove a hyperlink
 Work with shared workbooks
 Add protection to workbooks and worksheets
 Track changes
 Use data analysis tools
 Create and modify PivotTables or PivotCharts
 Use slicers with PivotTables
 Create and run Macros
 Add form controls

This hands-on course is taught by a certified Microsoft Master Instructor. Participants will receive authorized Microsoft manuals and Microsoft approved practice exercises.
All participants will be provided with laptops for the course.
Max participants: 12
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Responsibilities of Joint Health and Safety Committees - Burnaby
2018-12-05 07:30 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada

Get the PST Right! PST Issues for the Construction Industry (Breakfast Session) - Prince George
2018-12-06 07:00 - 09:30 | Courtyard by Marriott Prince George, 900 Brunswick Street, Prince George, BC, V2L 2C3, Canada
This breakfast seminar helps home builders, renovators and trade contractors understand how PST applies to their business. It will provide critical understanding of who pays PST, how to pay PST as well as:
» When to pay PST on your goods and supplies
» How PST applies to goods for resale vs. those you install
» How PST applies to goods used to fulfill a contract outside B.C.
» When you need to be registered to collect PST
» When to charge your customers PST
» How PST applies to goods bought outside B.C.
» When you may be eligible for a PST refund and how to apply

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Providing Exceptional Customer Service - Burnaby
2018-12-06 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:

Develop your customer engagement and experience strategy
Apply effective listening skills
Draw out what your clients really need, and how to add value
Work with difficult and demanding customers
Build strong and lasting relationships with potential and existing clients

Instructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms. He works with clients and coaches them on developing their effective communication skills, negotiation skills, and customer service and sales skills.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
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FREE Breakfast: Building Your One-Page Strategic Plan - Burnaby
2018-12-07 07:30 - 09:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Are you finding yourself too busy to plan the next big moves in your business? If you have been working so hard that you have no time to think ahead, this session is for you.

Every year your business has an opportunity to learn from the past and make strategic moves to evolve into the vision you initially set out to create. Without a disciplined approach to strategic planning, your company can often lead you down a challenging path.

We’ll walk you through a step-by-step approach to create a simple, yet effective annual strategic plan. In this session, you will:

Establish your goals
Learn how to put the company’s strategic plan on one simple to understand page
Break the year-end goal down to 3-5 key initiatives you need to focus on
Be given systems to break initiatives down into a weekly focused routine that keeps you on track for the year

This is a complimentary breakfast session, but registration is required.
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Occupational First Aid Level 1 - Burnaby
2018-12-08 08:30 - 16:30 | TraumaTech, 110-2250 Boundary Road, Burnaby, British Columbia, V5M 3Z3, Canada

Effective Management Skills - Burnaby
2018-12-10 08:00 - 16:30 | Executive Suites Hotel & Conference Centre, 4201 Lougheed Highway, Burnaby, British Columbia, V5C 3Y6, Canada
Everyone agrees that the most important asset of any organization is the human asset. Thus, the all important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.
Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.
Participants will learn proven, powerful and practical strategies and techniques that will last a life-time and can be applied the next day.
Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“This course was not good, it was excellent!”
“Overall, this is honestly the best one day course I have ever attended.”
“Comprehensive and valuable.”
“Instructor has excellent communication skills – very engaging.”
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Construction Business Management - Burnaby
2018-12-10 08:00 - 2018-12-11 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will learn how to improve the management and business systems of their construction company.
At the end of the course participants will be able to:
• Understand the strategic planning process and how to implement it within their context
• Understand the importance of a business plan and how to prepare one
• Understand the participants within the construction industry – their roles, responsibilities and limitations
• Understand the benefits of a participatory management culture
• Formulate a marketing plan and understand the marketing mix
• Develop a human resource management plan
• Understand the employment cycle/process
• Develop an employee performance evaluation system
• Increase staff morale and engagement
• Understand operational planning for construction companies
• Formulate a financial plan, budgets, ratios and break-even analysis
• Understand the importance of financial internal controls
• Develop benchmarks and key performance indicators
• Understand bonding and insurance for construction companies
• Use risk management tools to identify risk and how to mitigate risk
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Supervisory and Management Skills - Prince George
2018-12-10 08:30 - 2018-12-11 16:30 | Community Futures Fraser Fort George, 1566 7th Avenue, Prince George, BC, V2L 3P4
Participants will improve their skills in leadership, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites.
At the end of the course participants will be able to:
• Understand the differences between leadership, management and supervision
• Identify different leadership styles and approaches
• Apply different leadership styles to deal with various situations
• Knowledge of motivational theories – Mazlow, Herzberg, MARS
• Ability to enhance individual and group performance and engagement
• Understand different personality styles and how to communicate appropriately
• Effectively manage time
• Understanding stress and how to manage it at work
• Knowledge of substance abuse, recognition and prevention
• Conduct a successful toolbox talk
• Appropriately discipline and/or terminate staff
• Apply various negotiating skills
• Deal with difficult people, conflict and confrontation
• Use collaborative decision making skills
• Understand a systems approach to management of construction companies
What previous participants said:
“Great Class! Instructor was able to hold our attention for long periods of time.”
“Excellent course layoutand and presentation.”
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Introduction to Blueprint Reading - Abbotsford
2018-12-12 08:00 - 16:30 | Abbotsford (TBA), Abbotsford, BC, Canada
