Effective Management Skills - Langley
2019-06-12 08:00 - 16:30 (America/Vancouver) | Holiday Inn Express & Suites Langley, 8750 204th Street, Langley, BC, V1M 2Y5, Canada
Everyone agrees that the most important asset of any organization is the human asset. Thus, the all important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.
Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.
Participants will learn proven, powerful and practical strategies and techniques that will last a life-time and can be applied the next day.
Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“This course was not good, it was excellent!”
“Overall, this is honestly the best one day course I have ever attended.”
“Comprehensive and valuable.”
“Instructor has excellent communication skills – very engaging.”
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FREE BREAKFAST - Large Surface Material Removal - Burnaby
2019-06-13 06:30 - 08:00 | Ultimate Tools, 3847 1st Avenue, Burnaby, British Columbia, V5C 3V6, Canada
Do your projects involve material removal during renovation and reconstruction?

Join us for breakfast on June 13th and learn more about the removal of concrete, screed and coatings on hard sublayers with maximum efficiency and perfect dust extraction with the Festool RG 130 diamond grinder. It will rapidly flatten large lumps or bumps in concrete surfaces or screeds, smooth transfers, remove plaster, old tile cement, paint, glue residues, coatings and will clean concrete and wooden surfaces.

Achieve ideal results more quickly with material removal close to the edge and right up to the wall, while the wall stop and 0.5 mm disc set back make damage to walls and edges impossible.

Vibration dampening on the auxiliary handle ensures less fatigue and the handle is adjustable with the ability to fold back completely.
Constant electronics maintain the speed under load; guaranteeing a consistent work rate and stock removal.

There is no fee to attend but as space is limited, please RSVP below.
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Time Management Workshop - Burnaby
2019-06-13 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
What is the one thing everyone needs more of? Time! If time is money, how much is lost to the bottom line simply because hard-working employees “don’t have the time”? When working on a project, timing is essential. If you get behind on one part of the project, the entire thing can be set back hours, or even days.

In this leading edge Time Management Workshop you will gain a new mindset, skillset and toolset that will optimize your personal productivity learning how to produce greater results in less time. Improved time management skills mean increased productivity, met deadlines, and a positive impact on all aspects of your business.

Benefits of Attending

Participants learn how to gain and keep control of competing priorities, concurrent projects and critical deadlines.
Participants will learn powerful lessons about themselves, enhancing self-understanding so they can leverage their personal strengths and develop strategies to minimize the impact of their weakness.
The focus on practicality means that people walk out with ideas and techniques they can apply the next day.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“Good eye opening information. Real focus on how to change and not what you are doing wrong.”
“Great speaker – very dynamic.”
“Thought provoking.”
“I found things to change and reinforcement of things already in place.”
“Excellent instruction, very interactive, and lots of collaborative disscussions. Very thought provoking!”

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Construction Safety for Supervisors - Burnaby
2019-06-13 08:00 - 2019-06-14 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will learn the fundamentals for building a safe workplace that is appropriate for their construction company. The course assists in familiarizing participants with WorkSafe regulations and Certificate of Recognition (COR) audit requirements. The participants will also build practical skills for supervising construction worksites, conducting toolbox talks, providing health and safety training, conducting regular safety inspections, doing safety investigations where an accident occurs and designing a safety manual.

The course is designed for construction owners, managers, estimators, supervisors and new safety representatives.

Define safety and determine responsibilities
Understand the legislative requirements for maintaining a safe workplace
Define and develop elements to make up a good health and safety program
Understand the Certificate of Recognition (COR) program and its requirements
Conduct hazard assessments – assess risk and hazard priorities
Identify the components of a good training program
Make on-the-job health and safety training a natural part of your job site activity
Include safety into planning
Conducting successful toolbox talks
Prepare for an inspection and develop an inspection checklist
Understand which incidents require investigation
Conduct timely incident or accident investigations
Recommend and implement corrective actions to prevent future reoccurrences
Understand the safety systems and document management required
Understand the key elements of an OH&S Committee
Understand how to build a safety culture within a construction company

Topics to be covered:

Safety basics
Safety Legislation in Canada
Health and safety programs
Hazard assessments
Requirements of the COR program
Incidents and accident investigations
Safety systems and document management
OH&S Committees
Safety planning
Safety training programs
Safety inspections and checklists
Safety culture

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Fall Protection - Burnaby
2019-06-14 12:30 - 16:30, 2019-08-16 12:30 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
This is a 4 hour course that introduces workers to Fall Protection methods. Upon completion of this course participants will be able to:

Explain when Fall Protection is required
Identify and describe major Fall Protection methods and the key associated FP equipment
Explain and apply the Fall Protection hierarchy
Determine when a Fall Protection Plan is required and describe the main components
Develop a Fall Protection Plan based on a given scenario

Important: Photo ID is required to receive a certificate.
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Managing Risk and Disputes in Construction Projects (Breakfast Session) - Burnaby
2019-06-19 07:30 - 10:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Risk is a key feature of every construction project. The essence of the ability to reduce the frequency and severity of claims is the identification of these construction project risk factors and dealing with them and/or providing for them in the construction and design contracts and in the administration of these contracts. Having contractual provisions and strategies in place for how to handle risks and/or disputes if they do arise, is a key component of a successful project.
This seminar will provide some practical advice on how to manage risks and strategies for dealing with disputes.
Course Outline:

An overview of the most frequently encountered construction claims/disputes
Tips for avoiding claims before they happen
Tips for keeping the situation from escalating too far
Ways to minimize exposure if claims are made
A discussion of alternative dispute resolution methods

Presenter: An Associate Counsel with SHK Law Corp., Marc MacEwing has practiced extensively as a construction lawyer in all aspects of the practice for over 30 years. He has particular expertise as a builders lien lawyer, as well as in tendering disputes and preparing and analyzing contract documents. Marc advises owners, contractors, subcontractors, material suppliers and design professionals.
Marc has been listed in the Canadian Legal Lexpert Directory as a “repeatedly recommended” leading practitioner in construction law in BC. He has been Peer Review Rated for General Ethical Standards and Legal Ability by LexisNexis Martindale-Hubbell® and included in The Best Lawyers in Canada®.

In addition to authoring more than 175 published articles on construction law topics, Marc is a member of the editorial board and a contributor to the Continuing Legal Education Society’s British Columbia Builders Liens Practice Manual. Marc is a frequent lecturer to design professional and construction trade bodies, businesses, and educational institutions.

Marc is also a Fellow of the Canadian College of Construction Lawyers.
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Responsibilities of Joint Health and Safety Committees - Kelowna
2019-06-19 07:30 - 16:30 | Best Western Plus Kelowna Hotel & Suites, 2402 Highway 97 North, Kelowna, British Columbia, V1X 4J1, Canada
On April 3, 2017, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement.

Participants will:

Know how to use the OHS Regulation and WC Act to access health & safety requirements;
Explain the roles and functions of the Joint Committee and the Worker Representatives;
Learn how to perform an incident investigation;
Learn how to perform a formal site inspection; and
Develop a foundation in knowledge to:

Promote workplace health and safety
Assist in ensuring the health and safety program elements are implemented;
Conduct and participate in Joint Committee Meetings; and
Work cooperatively to address workers’ health and safety concerns.

Topics covered:

Use of WorkSafe OHS Regulation;
Joint Health and Safety committee and workers representatives;
OHS Program;
Safety Inspections;
Incident investigations;
Refusal of unsafe work;
How to work as a committee;
Different types of recommendations; and
Hazard management.

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Intervening in Workplace Conflict for Supervisors - Victoria
2019-06-19 12:00 - 16:30 | Sandman Hotel Victoria, 2852 Douglas Street, Victoria, British Columbia, V8T 4M5, Canada
This half-day workshop is a must for all supervisors and managers. You will gain a solid understanding of how perception and conflict style can resolve or cause further damage during a conflict. We will identify workplace aspects that contribute to conflict and strategies for early intervention. Attendees will also gain a strong understanding of when to intervene and when to ask for assistance.
Topics covered:

Understanding conflict/anger
Conflict styles
Barriers to conflict resolution & strategies for addressing conflict
Causes of conflict
Costs and benefits of conflict resolution

Instructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. He joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009, and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000. He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.
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Responsibilities of Joint Health and Safety Committees - Vernon
2019-06-20 07:30 - 16:30 | Vernon (TBA), Vernon, BC, Canada

Responsibilities of Joint Health and Safety Committees - Kamloops
2019-06-21 07:30 - 16:30 | Fairfield Inn and Suites, 1475 Hugh Allen Drive, Kamloops, BC, V1S 1J3, Canada

Occupational First Aid Level 1 - Burnaby
2019-06-21 08:30 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
Occupational First Aid (OFA) Level 1 is a one-day course designed to cover all medical techniques considered to be within the responsibility of the Occupational First Aid Level 1 Attendant as required by WorkSafeBC.
In order to be successful, participants must demonstrate practical skill competency and achieve 70% on a multiple choice exam. On successful completion of the course, participants receive a 3-year certification.
Important: Photo ID is required to receive a certificate.

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Difficult Conversations in the Workplace (Breakfast Session) - Burnaby
2019-06-24 07:30 - 09:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
As a supervisor, it can be stressful to think about and have difficult conversations at work. We tend to avoid such discussions, putting them off and hoping the problem will go away. Maybe you tried and it went badly. Or maybe you fear that talking about an issue will only make things worse. But you can take a planned and thoughtful approach to having difficult conversations about workplace issues including employee performance, corrective actions and letting people go.
In this session you will learn:

Why you should stop avoiding difficult discussions at work
How to prepare yourself for a difficult conversation
How, when and where to have the conversation
What to do after the discussion

Presenter: Christian Codrington, CPHR
Christian has held senior management roles with a number of significant employers throughout his career prior to starting Forum HCM. In his current engagement, Christian is building the human resource function at the Industry Training Authority. This has included updating and implementing a revised compensation framework, marketing and updating the benefits plan and developing a performance management system.

Prior to this role and while at the Chartered Professional in Human Resources – BC (CPHR), he led teams responsible for professional development, metrics, and the office of the registrar for the CHRP designation. Christian was also responsible for government relations, starting the association down its path to become a self-regulated profession.

Before CPHR, Christian was with Best Buy Canada, leading a human resource team. He has also worked at Starbucks Coffee, as an employee/labour relations specialist and coach to senior leaders and staff; the Children’s & Women’s Health Centre of BC (C&W), and Service Canada in various HR/LR roles. In his previous jobs he has been responsible to deliver many human resource related initiatives, negotiated, interpreted and managed within the parameters of numerous collective agreements, as well as represented each organization at administrative tribunals, such as the Labour Relations Board, the Human Rights Tribunal and small claims courts.

He has appeared in dozens of radio, print and television features including the Vancouver Sun/Province, Globe & Mail, Business in Vancouver, Global News, CBC News, the Current, the Early Edition providing expert commentary on human resource related subjects.

Christian graduated from Simon Fraser University with an undergraduate degree in Business Administration concentrating in Organizational Behaviour. He also supplemented those learnings with two certificates from the Justice Institute of BC. One in Conflict Resolution and Third Party Negotiation and another in Mediation.
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Fundamentals of Infection Control During Construction, Renovation and Maintenance of Healthcare Facilities - Burnaby
2019-06-25 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Construction, renovation, and maintenance of health care facilities bring specific risks associated with potentially fatal infection and illness. Preventing and controlling infection while these activities take place requires the implementation and support of preventive measures intended to protect patients, staff, and visitors from potential harm. Focusing on the application of the CSA Z317.13 standard, participants will learn how to address necessary measures and help control infection risk in health care facilities.
Course Outline
Background and Development of CSA Z317.13

How and why the Standard was developed
Risk factors and construction related infections

Infection Prevention and Control Measures – Levels I – IV

In-Depth examination of proper procedures before, during and after construction in each of the four levels identified in Table I of the Standard
Hypothetic case studies to test accuracy in identifying levels of control necessary for compliance and discussing outcomes

Procedures

Infection prevention and control measures
Multidisciplinary teams
Preventative measures analysis – tables I, II, III

Recommended Practices

Best practices in the industry that exceed current standard requirements

Upon successful completion of this course, you will be able to:

Gain a general understanding of CSA Z317.13
Identify the risk factors and sources of health care facility infections
Identify all staff who should be involved in infection prevention and control measures during any aspect of construction, renovation and maintenance activities
Review effective infection prevention and control procedures during construction, renovation and maintenance
Understand and effectively apply infection prevention and control measures for renovation and/or new construction projects
Learn about industry best practices and how they can apply to your specific role

Who should attend?

Contractors
Construction Managers
Architects and Design Engineers
Commissioning Teams

Instructor: Mike Hickey – MF Hickey Consulting
President, Prince George Hospice Society
Director, Canadian Centre for Healthcare Facilities
Mike Hickey was recently the Director; Facilities Management and Support Services for Northern Health Authority based in Prince George, BC. Prior to moving to northern BC, Mike served as an Assistant Director of Facilities Management with the Healthcare Corporation of St. John’s and has worked in both acute care and long term care. He has also completed the management programs of Modern Management, Quality Management for Healthcare Professionals, Health Services Management, and Long Term Care Senior management (academic excellence award) through the Canadian Healthcare Association. He is currently past Chair of the BC Chapter of the Canadian Healthcare Engineering Society (CHES), as well as past National President of CHES. Mike is also a Faculty member for the Canadian Healthcare Construction Program course, a joint effort of CHES (Canadian Healthcare Engineering Society) and ASHE (American Society for Healthcare Engineering). He is also a faculty member of the Canadian Standards Association for CSA Standard Z317.13-12, Infection Control during Construction, Renovation and Maintenance of Healthcare Facilities.
*Note: This is Part 1 of an optional 2 Part course – Part 1: Fundamentals of Infection Control, and Part 2: Effective Implementation and Practical Applications of Infection Control. Part 2 will take place right after this course, on Wednesday June 26. If you would like to take both courses, please register for each course individually.
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Effective Implementation and Practical Applications of Infection Control During Construction, Renovation and Maintenance of Healthcare Facilities - Burnaby
2019-06-26 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Construction, renovation, and maintenance of health care facilities bring specific risks associated with potentially fatal infection and illness. The establishment of a thorough infection control system, along with the necessary procedures to ensure that current, relevant information is maintained, is critical to protecting patients, staff and visitors. Updated to include all the latest elements of the latest version of CSA Z317.13 – Infection Control During Construction, Renovation, and Maintenance of Health Care Facilities – this interactive and informative course features newly designed exercises and case studies.
Building on the foundation established by Fundamentals of Infection Control During Construction, Renovation and Maintenance of Health Care Facilities, participants will gain insight into the latest developments and requirements of this critical field and acquire practical knowledge on how to apply the necessary measures to help control risk.
Course Outline
Selection and Handling of Construction Materials

Considerations
Review of new materials and equipment
New requirements for handling and storage of moisture susceptible materials and HVAC equipment

Damage Control

Water leaks and flooding
Containment of dust and mould
Maintenance of construction equipment
Water system management

Infection Prevention and Control Measures Levels I – IV

In-depth examination of the rewritten procedures for 2013 to be followed before, during and after construction in each of the four levels identified in Table I of the standards
Examination of real life case studies
Greenfield construction issues
Quality management requirements
Selection of maintenance of construction equipment

Recommended Practices

Review of non-mandatory sections added to the standard in 2013
Examples of construction details and surveillance
Review of the roles and responsibilities of infection prevention and control professionals

Upon successful completion of this course, you will be able to:

Review and understand all new components that have been added to the 2012 edition of the CSA Z317.13
Identify and learn to implement effective procedures during construction, renovation and maintenance of health care facilities
Practice real life application of the standard
Engage in practical discussions around the appropriate actions to help mitigate risks and implement damage control procedures
Learn how to apply innovative thinking in the field of infection prevention and control measure for new construction projects and/or significant additions

Who should attend?

Contractors
Construction Managers
Architects and Design Engineers
Commissioning Teams

Included with registration: Z317.13-12 Standard – Infection Control During Construction, Renovation and Maintenance of Health Care Facilities (A $150 value)
Instructor: Mike Hickey – MF Hickey Consulting
President, Prince George Hospice Society
Director, Canadian Centre for Healthcare Facilities
Mike Hickey was recently the Director; Facilities Management and Support Services for Northern Health Authority based in Prince George, BC. Prior to moving to northern BC, Mike served as an Assistant Director of Facilities Management with the Healthcare Corporation of St. John’s and has worked in both acute care and long term care. He has also completed the management programs of Modern Management, Quality Management for Healthcare Professionals, Health Services Management, and Long Term Care Senior management (academic excellence award) through the Canadian Healthcare Association. He is currently past Chair of the BC Chapter of the Canadian Healthcare Engineering Society (CHES), as well as past National President of CHES. Mike is also a Faculty member for the Canadian Healthcare Construction Program course, a joint effort of CHES (Canadian Healthcare Engineering Society) and ASHE (American Society for Healthcare Engineering). He is also a faculty member of the Canadian Standards Association for CSA Standard Z317.13-12, Infection Control during Construction, Renovation and Maintenance of Healthcare Facilities.
*Note: This is Part 2 of an optional 2 Part course – Part 1: Fundamentals of Infection Control, and Part 2: Effective Implementation and Practical Applications of Infection Control. Part 1 will take place right before this course, on Tuesday, June 25, 2019.
If you would like to take both courses, please register for each course individually.
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Supervisors Bootcamp - Practical Leadership Tools for Front Line Supervisors - Burnaby
2019-06-27 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
The Supervisors Bootcamp is designed specifically for front-line supervisors and managers in all industries. It is open to individuals with all levels of experience, but is most effective for those working for companies with an already established safety management system.
Participants will be given a leadership ‘tool kit’ comprised of the simplest but most effective leadership concepts, from which they can effectively build and develop their own leadership style. They will also take self-assessment questionnaires and participate in exercises based on the actual work they do and the crews they lead.
The ideas covered in this course will assist employers to tackle important and emerging issues facing business operations today:
· Greater productivity and quality outcomes
· Greater safety program effectiveness
· Greater worker retention and engagement
Participants will leave the session with leadership baselines established, reference materials and course content, and practical and personalised leadership goals for them to work towards.
Participants will also be introduced to ‘safety-II’ or ‘safety differently’, and the workshop includes strategies for putting these concepts into practical use.
What previous participants said:

“A lot of good new tools! I help train new guys all the time and a few methods from today will help a lot.”
“Related to every day life – not just out of the book.”
“Knowledgeable and personable instructor.”
“I was impressed with the instructor’s passion and knowledge.”
“A lot of information to take back to the site.”
Instructor: Since beginning his career over 25 years ago, Jeff Lyth has become recognized as an expert and innovator in workplace leadership and safety. He served as Director of Corporate Health and Safety with one of Western Canada’s leading high-rise contractors for nearly a decade during which time he was a facilitator of their leadership development program. He currently works in assisting organizations and safety departments to move beyond conventional views in both leadership and construction safety, and to break through the performance plateaus associated with those views.
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Responsibilities of Joint Health and Safety Committees - Burnaby
2019-07-09 08:00 - 16:30, 2019-08-14 08:00 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada

Meaningful Performance & Development Conversations (Breakfast Session) - Burnaby
2019-07-12 07:30 - 10:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Managing the performance of others is more than just an annual review. Meaningful performance management is an ongoing process that results in continuous improvement, enhanced performance, clear expectations and objective measurement. However, there are times when you need to hold employees accountable and having documented performance management processes is in your best interests.
In this session we will discuss:

How to prepare for the conversation
How to monitor performance
How to communicate feedback
How to be specific and hold employees accountable

Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
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Assertiveness - How to Set Boundaries and Avoid Conflict - Burnaby
2019-07-16 07:30 - 12:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Assertiveness is often mistaken for aggression but this is not the case.
This workshop will allow workers and supervisors alike to understand the importance of being assertive and establishing workplace boundaries. When everyone in the workplace has a clear understanding of what is expected and how they will be treated, there is no room for misunderstandings.
Learn how to communicate with others and establish your own bill of rights.
Topics covered:

Defining assertiveness and boundaries
Awareness of effective boundaries
Understanding assertiveness role in a healthy workplace
Steps to being assertive

Instructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. He joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009, and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000. He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.
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Change Order Management - Burnaby
2019-07-17 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Changes are an inevitable part of the construction process but if not managed well, change orders can cause unnecessary project disruptions and lead to cost increases and schedule delays. This course will provide participants with best practices for successfully navigating this complex project management challenge.
At the end of the course participants will be able:

Identify changes from the original contract
Document the changes
Price changes fairly and realistically
Present and negotiate changes collaboratively
Understand the importance of early detection of change orders
Negotiate delay claims caused by changes
Understand the wording within commonly used contracts eg., CCDC 2 and CCA 1
Develop a change order process for a construction company
Issue a notice of dispute
Proactively negotiating fair time and material rates at the bidding stage of a project.

Instructor: Tim Williams, B.Econ., MBA, CPA, GSC is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
What previous participants said:
“Completely satisfied. More information was presented than I was expecting.”
“Instructor broke down information into tangible concepts.”
“The instructor is great; I would like to take more courses with him.”
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Construction Project Management - Burnaby
2019-07-18 08:00 - 2019-07-19 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK 5th Ed)
• Use the appropriate CCDC/CCA contract and/or Purchase Orders for the project
• Use risk management tools and mitigate for risk
• Understand the estimating process
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use of site and office project cost control methods
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Understand Return on Investment (ROI) and how this impacts required project profit margins
• Understand the contract process from bidding to project close-out
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies
Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
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Hazard Recognition and Control - Burnaby
2019-07-20 07:30 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
This session is designed to provide participants the required knowledge to understand the principle of hazard recognition and control as well as the methods used to ensure hazards are identified and adequately addressed in the workplace. At the end of the session participants will have an understanding of the requirements for identifying hazards, the tools required to assess the identified hazards and score them by priority, and methods to take the information gathered and develop Safe Work Procedures to mitigate the hazards. Participants will take part in reviewing a number of hazard scenarios as well as developing procedures to mitigate the identified hazards.

Topics covered:

The regulatory requirements to identify and assess hazards.
Who may do a hazard assessment?
How to gather information regarding the hazards of a process?
How to conduct interviews with persons familiar with the process being assessed?
Developing appropriate conclusions and mitigating factors.
Completing the Hazard Assessment Form and develop Safe Work Procedures.

Instructor: Terry Duncan is an independent safety specialist with over 30 years of experience in occupational safety. Past roles include safety coordinator for Dominion Bridge of Western Canada, and safety coordinator/industrial engineer for Freightliner Canada. Terry was also directly involved in the development of the City of Vancouver’s TSC/CSO training program. He has worked in construction, manufacturing, forestry, pulp and paper, and municipal and provincial governments. In 1998, Terry was voted Senior Safety Professional of the Year by the Canadian Society of Safety Engineering.

What previous participants said:
“Excellent course! More info than expected!”
“Very interesting course and knowledgeable instructor.”
“Instructor has lots of real world experience and examples.”
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Reasonable Suspicion for Supervisors (Breakfast Session) - Prince George
2019-07-23 07:30 - 10:00 | Sandman Signature Prince George, 2990 Recplace Drive, Prince George, BC, V2N 0B2, Canada
Reasonable suspicion testing is performed when a Supervisor has evidence or reasonable cause to suspect an employee of drug or alcohol impairment while at work. Evidence is based upon direct observation, either by a supervisor or another employee.
This session is designed to provide Supervisors in safety-sensitive environment in making objective decisions about reasonable suspicion drug and alcohol testing, including:

What is Reasonable Suspicion Testing
Drug Use Stats
Employer & Employees Obligations Under the Policy & the Law
The 5 Steps to Testing
Signs & Symptoms
How to Document

This session will also discuss the potential consequences for positive tests and look at some suggestions for updating your company policies.
Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
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Lean for Construction: A Practical Approach - Burnaby
2019-07-24 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
The application of Lean Construction principles within the industry has gained considerable traction over the last decade due to the need for productivity gains and shortened lead times.
The challenge is that traditional Lean is centered around manufacturing environments, making some tools ineffective in the construction arena. In this session, learn a simple and practical approach to implementing the Lean concepts within construction to boost productivity, shorten lead times, and heighten customer value.

In this fun and interactive full-day workshop, participants will be introduced to key Lean tools:

The 8 types of waste negatively impacting cost, lead time, and quality
How to use Value Stream Maps to identify where waste is
The 5S system for maintaining a safe and organized work environment
The Last Planner® System for heightened collaboration and effective work plans
The Plan, Do, Check, Act system for problem solving

Join us for this fun and interactive workshop that will highlight how simple, continuous change can have a big impact on project efficiency and team morale!
Instructor: Christy Nikel, President and Principal, LeanU
Christy is on a mission to help companies engage employees to solve problems. As a Master Lean Black Belt with 15 years of experience teaching and applying the tools, her goal is to teach Lean in a practical, effective and energizing way. She has experience across a multitude of industries and is currently leading a group Lean Construction program in the Okanagan, helping 15 companies implement the tools within their organizations. Her energy and passion are contagious, and she has gained a reputation for generating enthusiasm while obtaining results.
What previous participants said:
“This was one of the best courses that I have attended. The Last Planner Tool was eye opening.”
“Great energy – clearly passionate and it does make a difference to have that kind of presenter.”
“Relevant content to our business. Good execution!”
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Construction Law - Burnaby
2019-07-25 08:00 - 2019-07-26 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will develop an understanding of contract law as it relates to construction and the various CCDC/CCA and other contracts used within the industry. Participants will also learn the other legal means to resolve construction disputes and avoid litigation. At the end of the course participants will be able to:

Understand the basics of contract law –intention, offer, acceptance, consideration, capacity and legality
Be familiar with various CCDC/CCA contracts -how and why they are used
Be familiar with various legal terms used in contracts
Understand the contract responsibilities of various parties
Understand the bidding process and contractual obligations
Define back charges and how to avoid them
Avoid construction disputes and claims from the site level
Write RFIs and Change Orders
Understand the dispute resolution process – negotiation, mediation, arbitration, and litigation
Use the Builder’s Lien Act to obtain security
Use the small claims process to collect debts
Understand environmental law and how it impacts projects
Understand safety law and it impacts construction companies
Understand how specifications and drawings fit within the contractual hierarchy
Understand the contractual relationship between contractor and sub-contractor
Compile and submit proper extras and claims

Topics to be covered:

The basic concepts of contract law
CCA, CCDC and other contracts
Legal terms used in contracts
Bidding process and contractual obligations
Specifications, drawings and the contractual hierarchy
Contractual relationships between contractor and sub-contractor
Compiling and submitting proper extras and claims
Defining back charges and how to avoid them
Avoiding construction disputes and claims from the site level
Writing RFIs and Change Orders
The dispute resolution process
The Builder’s Lien Act
The Small Claims process
Environmental law
Safety legislation and regulations

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
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SOLD OUT! Project Accounting and Cost Control - Burnaby
2019-07-29 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will learn how to design and read various construction financial reports and improve the business systems of their construction company.
At the end of the course participants will be able to:
• Understand the various types of contracts within the construction industry and the implications to the design of project financial management and stakeholder satisfaction.
• Understand the estimating process from bid to award to mobilization. Be able to read and understand a General Summary Sheet of the bid and the steps to producing a Project Budget.
• Understand the various types of Change Order methods within the contract and the implications for Change Order reporting. Be able to link the site resources to a Daily Extra Report and the coding to the General Ledger.
• Be able to read financial statements: income statement, balance sheet, cashflow, job cost reports, etc and make decisions on a timely basis.
• Be able to forecast percentage of completion reports: projected income statements, job costing and cashflow to satisfy internal and external stakeholders eg., banks, bonding company.
• Understand and calculate various financial ratios used to understand financial reports and create company dashboards.
• Understand the holdback requirements of the Builder’s Lien Act and typical invoicing processes used at month end.
• Be able to calculate aged accounts payable and receivables separate from holdback amounts.
• Understand the importance of payroll reporting and being able to link this to the project schedule and labour productivity assumptions used by the estimating team.
• Understand the importance of procurement internal controls and the normal process used for both accrual based accounting and committed cost accounting.
• Understand the normal close out processes and the reports expected for project budget vs actual, deficiencies and warranties.
Instructor: Tim Williams, B.Econ., MBA, CPA, GSC is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
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Microsoft Project - Burnaby
2019-08-08 08:00 - 2019-08-09 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
The main objective of this 2-day course is to introduce the commands, functions, and capabilities of Microsoft Project. It is designed for computer users who are new to Microsoft Project who want to gain a thorough understanding of one of the world’s most popular project management software packages.

The following list summarizes skills that participants will be comfortable with after this course.

Understanding Views, Screen Tips, Ribbon, and the Quick Access toolbar;
Create, edit and outline a task list, establish dependencies by linking tasks
Add and assign resources, work with project calendars, and enter project costs
Print project information and customize reports
Apply task type settings, set task constraints
Apply preset and custom contours, edit resource assignments and set and modify a baseline
Track and report on an active project and compare to baseline
Sort, filter, and group views
Format views and the Gantt chart
Customize Microsoft project elements including tables, views, and reports
Use sample templates, create custom templates, and use the organizer to manage project elements
Display progress lines, apply earned value tables, and conduct pert analysis
Create master projects, insert and work with subprojects, and create links to external tasks
Running multiple projects with a common resource pool

This hands-on course is taught by a certified Microsoft Master Instructor. Participants will receive authorized Microsoft manuals and Microsoft approved practice exercises.
All participants will be provided with laptops.
Max participants: 12
What previous participants said:
“Well instructed, good pace.”
“Very knowledgeable and good teacher!”
“Course was laid out in a very logical and easy to follow manner.”
“I have been involved in more than my share of industry education and training across the country and can say taking your course provided genuine value and added tools for advancement.”
“Not only did you bring your in-depth knowledge of MS Project, but provided a real benefit to learn under your personal approach and understanding of the audience, both in their industry and skill sets.”
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An Overview of Tendering Law (Breakfast Session) - Burnaby
2019-08-09 07:30 - 10:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
As a method of procurement, tendering can be fraught with risks. Errors in accepting or evaluating bids can result in legal liability on the part of the tendering authority. Errors in the bid submitted in response to an Invitation to Tender can result in legal liability on the part of the bidder. The law of tenders is complicated and constantly evolving as the courts and the construction industry adapt to new technology and evolving project delivery methods.
Course Outline:

Introduction to the law of tendering including an overview of:

The difference between tenders and RFPs and other procurement methods
The bidder’s obligations to the tendering authority
The tendering authority’s obligations to the bidder

Tendering case law update and discussion of recent decisions
Practical tips and advice on key aspects of tendering

Presenter: Seema Lal is a principal of SHK Law Corporation with particular expertise in the areas of builders liens and construction law. As a construction lawyer practicing in Vancouver for over 15 years, Seema’s clients include owners, developers, general contractors, subtrades, suppliers and design professionals.
Seema regularly lectures and provide seminars to industry groups both in-house and at various CLEs, including the Affinity Institute, the Pacific Business & Law Institute, the Canadian Construction Institute and the Canadian Credit Institute. She also is an adjunct lecturer in the Engineering Law and Contracts in Civil Engineering course for Civil Engineering students at UBC.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
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Construction Estimating - Burnaby
2019-08-12 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Participants will learn skills and knowledge to estimate construction projects and prepare a successful bid. The course is designed for construction estimators and those with experience in construction that desire to be estimators or improve their knowledge of estimating. At the end of the course participants will be able to:

Analyze projects and decide on which ones to bid
Understand risk analysis and how to price this into a bid
Do competitor analysis and understand how this impacts the bid
Do client risk analysis and how to price this into bids
Record material and other prices and maintain contact lists
Formulate a bid strategy
Understand how to prepare an estimate and the estimating process
Use Construction Division Codes
Understand how to present a bid
Be familiar with how to use the bid depository
Understand the requirements for bonding and insurance
Understand the post-bidding process
Work with project managers to pass on knowledge of the bid

Topics to be covered:

Project analysis
Risk analysis
Competitor analysis
Client risk analysis
Record keeping
Bid strategies
Preparing estimates and the estimating process
Construction Division Codes
Presenting bids
Bid depository
Bonding and insurance
Post-bidding process

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors. To receive your CPD accredited certificate you must complete the online portion after the 2 day course.

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