Swing Stage Awareness Training - Richmond
2021-04-09 08:00 - 16:30, 2021-06-09 08:00 - 16:30 (America/Vancouver) | Canada Scaffold University, 11331 Twigg Place, Richmond, BC, V6V 3C9, Canada
This 1-day course is designed for anyone with little or no working knowledge of operating and working from a swing stage. It is also beneficial for for experienced operators who would like a refresher. After completing this course, participants will know the basics required to safely use suspended work platforms.
Topics covered:

Equipment
Support Systems
Inspections
Set Up
Pre-operational Check List
SIAC Code of Safe Practice
Weather
OHS Regulations

In order to be successful, participants must demonstrate practical skill competency and achieve 70% on a multiple choice exam. On successful completion of the course, participants receive a 3-year certification.
Who should attend: Anyone who operate and work from a swing stage as part of their day-to-day job activities or supervises these activities.
Please note: All participants will be required wear a non-medical face-mask whilst in the classroom environment. Physical distancing will be maintained for the course duration, however, certain class exercises may involve participants and the instructor being physically closer than 6-feet. This is why participants and instructors are required to wear a non-medical face-mask. When strict physical distancing is not possible, instructors will also ask all participants to sanitize their hands immediately before and after such exercises.
Instructor: Stewart Liddell is the Swing Stage Division Manager at Canada Scaffold Supply since 1997, with a career in Swing Stage (Suspended Scaffold) starting in 1979 and spanning the past 41 years.
Stewart is certified for the Safety Training for Suspended Scaffolds and the Lift & Access Education Training from the SIA (now known as SAIA). His focus is on safety and he works closely with the governing bodies of WorkSafeBC and CSA Standards, as well as following OHSA principles and practices to ensure rules and regulations are always met. Since 2002, Stewart has been training individuals throughout British Columbia.
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WEBINAR: The Nuts and Bolts of Builders' Liens
2021-04-09 09:00 - 10:30 | Online
It is essential for anyone working in or closely with the construction industry to have a basic understanding of builders liens as they are increasingly being used as a form of security to contractors, subcontractors, workers and suppliers who supply labour and/or materials in relation to the construction of an improvement on or to land. However, builders’ liens do not necessarily guarantee recovery in full or at all. Understanding this complex area of law and applying recommended best practices will help you to maximize your potential recovery and reduce your liabilities.
Course Outline:

An overview of the Builders Lien Act, including a review of the holdback provisions
The process for filing a claim of lien (who, what, where, when and how)
The process for cancelling a claim of lien
The process for enforcing a claim of lien
Best practices and tips for maximizing potential recovery

Presenter: Seema Lal is a principal of SHK Law Corporation with particular expertise in the areas of builders liens and construction law. As a construction lawyer practicing in Vancouver for over 15 years, Seema’s clients include owners, developers, general contractors, subtrades, suppliers and design professionals.
Seema regularly lectures and provide seminars to industry groups both in-house and at various CLEs, including the Affinity Institute, the Pacific Business & Law Institute, the Canadian Construction Institute and the Canadian Credit Institute. She also is an adjunct lecturer in the Engineering Law and Contracts in Civil Engineering course for Civil Engineering students at UBC.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.

What previous participants have said:
“Lots of great relevant examples.”
“Very good introduction to a complex topic.”
“Easy to understand, very clear!”
“Lots of very detailed info – was nice to have detail rather than just glance over.”

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Communication Skills for Construction - Kelowna
2021-04-12 08:00 - 2021-04-13 16:30 | Fairfield Inn and Suites Kelowna, 1655 Powick Road, Kelowna, BC, V1X 4L1, Canada
Great communication is essential for construction leaders! In this course, participants will learn how to improve their listening, speaking and writing skills. Participants will leave with a better understanding of how to communicate goals and strategies effectively, as well as lead collaborative decision making.

It will include two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
Learning Outcomes:

Improve their writing skills: emails, texts, letters, RFIs and reports.
Improve their listening skills: interpret body language, use reflective listening, deal with difficult people, and use good questioning skills.
Improve their speaking skills: phone calls, meetings, small groups, and large groups presentations.
Lead through vision casting and strategic focus.
Learn the benefits of collaborative decision making and how best to lead leaders.

Audience:
The course is designed for construction project managers, owners, estimators, and site supervisors.
What previous participants have said:
“Very good instructor, Well done. Made learning the info easy.”
“Instructor knows a lot and he was very patient.”
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Emotional Intelligence (EQ) - The Myths and The Mastery - Burnaby
2021-04-13 08:00 - 12:00 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
The research is crystal clear – regardless of the type of work, EQ is the cornerstone of superior performance. When star performers were analyzed the one consistent common denominator was they had healthy EQ!

The purpose of this 4 hour course is to demystify EQ, help people assess their current level of EQ and most importantly provide proven and practical strategies on how to develop ones EQ.

This workshop is designed for all employees and has proven to be an exceptionally powerful and practical learning experience that will benefit participants in both ones professional and personal lives:

Build better relationships
Learn to stay calm and deal with stress more effectively
Deal with difficult people and negative energy
Achieve greater happiness

Content Overview

What EQ really means in practical, everyday, real world terms
Why EQ is a far more important success factor than IQ
The EQ – Happiness Connection
How to identity your current level of EQ
The predictable attitudes and behaviors of low EQ people
Four sure-fire strategies on how to develop truly healthy EQ
How to deal with unreasonable people with low EQ
How to achieve the delicate balance of intellect and emotion and make “common sense decisions
How EQ impacts your ability to build and sustain productive relationships
How to assert yourself to ensure you get your needs met without appearing like a bully
How to stay positive around negative people

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.

It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.
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Responsibilities of Joint Health & Safety Committees - Burnaby
2021-04-14 08:00 - 16:30, 2021-05-12 08:00 - 16:30, 2021-06-16 08:00 - 16:30 | Universal Health and Safety, 201-4199 Lougheed Hwy, Burnaby, British Columbia, V5C 3Y6, Canada
On April 3, 2017, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement.
Participants will:

Know how to use the OHS Regulation and WC Act to access health & safety requirements;
Explain the roles and functions of the Joint Committee and the Worker Representatives;
Learn how to perform an incident investigation;
Learn how to perform a formal site inspection; and
Develop a foundation in knowledge to:

Promote workplace health and safety
Assist in ensuring the health and safety program elements are implemented;
Conduct and participate in Joint Committee Meetings; and
Work cooperatively to address workers’ health and safety concerns.

Topics covered:

Use of WorkSafe OHS Regulation;
Joint Health and Safety committee and workers representatives;
OHS Program;
Safety Inspections;
Incident investigations;
Refusal of unsafe work;
How to work as a committee;
Different types of recommendations; and
Hazard management.

Due to WorkSafe regulations around the required number of training hours, this workshop will begin at 8:00 AM sharp. Late arrivals will not be accepted.
What previous participants have said:
“The facilitator was the key to making this class a success. It could be dry, boring and tedious, but not with this instructor!”
“Very good, informative and interactive.”
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Site Leadership - Abbotsford
2021-04-14 08:00 - 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
Would you like to improve your construction site leadership skills?
This course will enhance your ability to build a collaborative team culture with their staff, improve job site productivity and complete projects on time, on budget, and safely. Ideal for lead hands, foremen and front-line supervisors that want to increase their leadership effectiveness.
At the end of the course participants will be able to:

Identify and apply different leadership styles and approaches
Enhance the motivation and engagement of construction workers and teams
Utilize leadership techniques to build cohesive and effective crews
Understand the Eight Wastes in order to reduce downtime and inefficiencies on site
Understand different personality styles and how to communicate effectively with each one
Recognize substance abuse and how to deal with it appropriately
Improve their training skills and conduct a successful toolbox talk
Deal with difficult people, conflict and confrontational situations
Use collaborative decision-making skills and build a collaborative culture
Understand the importance of ethics and safety first when leading others

Instructor: Tim Williams, B.Econ., MBA, CPA, GSC is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought-after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
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Time Management Workshop - Burnaby
2021-04-15 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
What is the one thing everyone needs more of? Time! If time is money, how much is lost to the bottom line simply because hard-working employees “don’t have the time”? When working on a project, timing is essential. If you get behind on one part of the project, the entire thing can be set back hours, or even days.

In this leading edge Time Management Workshop you will gain a new mindset, skillset and toolset that will optimize your personal productivity learning how to produce greater results in less time. Improved time management skills mean increased productivity, met deadlines, and a positive impact on all aspects of your business.

Benefits of Attending

Participants learn how to gain and keep control of competing priorities, concurrent projects and critical deadlines.
Participants will learn powerful lessons about themselves, enhancing self-understanding so they can leverage their personal strengths and develop strategies to minimize the impact of their weakness.
The focus on practicality means that people walk out with ideas and techniques they can apply the next day.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“Good eye opening information. Real focus on how to change and not what you are doing wrong.”
“Great speaker – very dynamic.”
“Thought provoking.”
“I found things to change and reinforcement of things already in place.”
“Excellent instruction, very interactive, and lots of collaborative discussions. Very thought provoking!”

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Construction Project Management - Kelowna
2021-04-15 08:00 - 2021-04-16 16:30 | Fairfield Inn and Suites Kelowna, 1655 Powick Road, Kelowna, BC, V1X 4L1, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK 5th Ed)
• Use the appropriate CCDC/CCA contract and/or Purchase Orders for the project
• Use risk management tools and mitigate for risk
• Understand the estimating process
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use of site and office project cost control methods
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Understand Return on Investment (ROI) and how this impacts required project profit margins
• Understand the contract process from bidding to project close-out
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
What previous participants have said:
“Mark is filled with knowledge and experience, and shares them seamlessly with the course students.”
“There was lots of info to get through in two days and he kept me interested throughout.”
“Course was very thorough, good breakdown of the theory and practical applications.”
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Leading and Managing Organizational Change - Burnaby
2021-04-16 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes?

This seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change, both from a personal and professional perspective.
In this seminar, you’ll:

Understand the impact change and transitions have on you and your employees
Learn how to adapt to and be resilient to change, whether the change is from a people, process, or technology transformation
Develop approaches to managing and leading change
Use pragmatic tools to help you with anticipating and addressing resistance to change, engaging with stakeholders, and facilitating change

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Register Now!

Frame Scaffold Competent Person Training - Richmond
2021-04-17 08:00 - 16:30, 2021-06-19 08:00 - 16:30 | Canada Scaffold University, 11331 Twigg Place, Richmond, BC, V6V 3C9, Canada
Frame scaffolding is one of the most common types of scaffolding seen on construction sites worldwide. Typically manufactured from round tubing, the frame scaffolding is available in several different configurations, from a section that contains both a ladder and a walk-through portal to sections that are totally walk-through and sections that resemble a ladder.
Canada Scaffold University’s SAIA accredited Frame Scaffold course will provide demonstration and practice with the typical methods of constructing frame scaffolding, including:

Identifying types and components of Frame Scaffold
Identify standard usage of Frame Scaffold
How Frame Scaffolds are erected using Code of Safe Practice
Determining equipment list and erect a multi-lift tower
Work orders
Identify and understand Rolling Tower Frame Scaffold
Erect and dismantle a Rolling Frame Scaffold using Code of Safe Practice
Identify scaffold configuration

Participants who score 70% or higher on the Competent Person written exam and display competency building frame scaffolding will receive a certificate of completion and wallet card from the SAIA Training Program, certifying completion of Competent Person Training in the erection of frame scaffolds.

Certification: Participation in the practical component and passing a final exam is required to qualify for the 3-year SAIA Competent Person certification.

Who should attend: Anyone working on scaffolds, those who supervise work on and near scaffolds, and those who supervise the erecting, altering, and dismantling of scaffolds.

No prerequisites required

Please note: All participants will be required wear a non-medical face-mask whilst in the classroom environment. Physical distancing will be maintained for the course duration, however, certain class exercises may involve participants and the instructor being physically closer than 6-feet. This is why participants and instructors are required to wear a non-medical face-mask. When strict physical distancing is not possible, instructors will also ask all participants to sanitize their hands immediately before and after such exercises.

Instructor: Kelly Clancy is the Construction Safety Officer at Canada Scaffold Supply. He started his career at Canada Scaffold in 1998 as a Foreman and has worked as a Scaffold Installer, progressing to his current position. Kelly acquired his CSO Certification in 2018 and is focused on safety and compliance in scaffold installation. He manages the Scaffold Install crew as well as overseeing site safety plans, and performing hazard and risk assessments.

Kelly received his Competent Person Training (System Scaffold) from the Scaffold & Access Industry Association. He also successfully completed the Train the Trainer Facilitator Skills Workshop at SAIA. Kelly teaches the Supported Scaffold Competent Person Training (1-day) course at Canada Scaffold University (CSU).

Register Now!

Construction Project Management - Abbotsford
2021-04-19 08:00 - 2021-04-20 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
Participants will develop skills and knowledge of how to manage a construction project. Participants will gain an understanding of the project processes and constraints encountered by project managers and how to successfully manage a complex project.
At the end of the course participants will be able to:
• Understand the importance of project planning
• Understand the Project Management Body of Knowledge (PMBoK 5th Ed)
• Use the appropriate CCDC/CCA contract and/or Purchase Orders for the project
• Use risk management tools and mitigate for risk
• Understand the estimating process
• Understand the importance of scheduling and use appropriate scheduling tools
• Understand expectations management and adapt communication accordingly
• Understand the components of projects – labour, materials and overheads – and use of techniques to maximize job profitability and minimize costs
• Do post-mortem analysis after project completion
• Understand the impact and methodology of construction cost control
• Use of site and office project cost control methods
• Use Construction Industry Codes to analyse costs vs budget
• Adapt the project estimate to a project budget
• Understand how job costing fits within the overall accounting systems
• Understand Return on Investment (ROI) and how this impacts required project profit margins
• Understand the contract process from bidding to project close-out
• Use of job profit forecasting methods to integrate into company forecasting systems
• Understand the importance of cash flow projections for construction companies
Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
Register Now!

System Scaffold Competent Person Training - Richmond
2021-04-21 08:00 - 16:30 | Canada Scaffold University, 11331 Twigg Place, Richmond, BC, V6V 3C9, Canada
A system scaffolding structure is essentially a frame structure using a specialized modular connection and has evolved from the general principles of tube and clamp scaffolding.

Canada Scaffold University’s SAIA approved Systems Scaffold course will provide demonstration and practice with the typical methods of constructing systems scaffolding, including:

Identifying types and components of System Scaffold
Identify standard usage of System Scaffold
How System Scaffolds are erected using Code of Safe Practice
Identify and understand specialty usage of System Scaffold including Circular, Cantilevered, Enclosed and Hanging
Understanding System Scaffold Tower building
Erect and dismantle a System Scaffold Tower using Code of Safe Practice
Identify scaffold configuration
Hands-on practical instruction in the scaffold yard

This course complies with CSA Z-797 “Code of Practice for Access Scaffolds”.

Participants who score 70% or higher on the Competent Person written exam and display competency building system scaffolding will receive a certificate of completion and wallet card from the SAIA Training Program, certifying completion of Competent Person Training in the erection of system scaffolds.

Certification: Participation in the practical component and passing a final exam is required to qualify for the 3-year SAIA Competent Person certification.

Who should attend: Anyone working on scaffolds, those who supervise work on and near scaffolds, and those who supervise the erecting, altering, and dismantling of scaffolds.

No prerequisites required

Please note: All participants will be required wear a non-medical face-mask whilst in the classroom environment. Physical distancing will be maintained for the course duration, however, certain class exercises may involve participants and the instructor being physically closer than 6-feet. This is why participants and instructors are required to wear a non-medical face-mask. When strict physical distancing is not possible, instructors will also ask all participants to sanitize their hands immediately before and after such exercises.

Instructor: Kelly Clancy is the Construction Safety Officer at Canada Scaffold Supply. He started his career at Canada Scaffold in 1998 as a Foreman and has worked as a Scaffold Installer, progressing to his current position. Kelly acquired his CSO Certification in 2018 and is focused on safety and compliance in scaffold installation. He manages the Scaffold Install crew as well as overseeing site safety plans, and performing hazard and risk assessments.

Kelly received his Competent Person Training (System Scaffold) from the Scaffold & Access Industry Association. He also successfully completed the Train the Trainer Facilitator Skills Workshop at SAIA. Kelly teaches the Supported Scaffold Competent Person Training (1-day) course at Canada Scaffold University (CSU).

Register Now!

Negotiation & Conflict Management Skills - Vancouver
2021-04-21 08:00 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will improve their skills in communication and negotiation. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context and negotiate effectively.
At the end of the course participants will be able to:
• Understand the basic elements of communication and demonstrate effective communication skills with constructors.
• Understand motivation theory and apply motivational techniques to win trust and engage individuals/teams you work with.
• Identify different personality styles and how to communicate appropriately and negotiate effectively with each one.
• Understand the basics of negotiating, de-escalating conflict and setting the groundwork for effective negotiation.
• Ask effective questions and listen to others in order to get to the issues behind various negotiation intentions.
• Getting to a “yes” and closing a negotiation well.
Audience:
The course is designed for construction owners, project managers, estimators, supervisors, and those involved in construction disputes.
Register Now!

WEBINAR: Writing Effective Emails
2021-04-21 13:00 - 14:30, 2021-06-09 13:00 - 14:30 | Online
How do you write emails that are effective, clear, and concise?

With an increase in reliance on working and connecting remotely, emails are more important than ever as a key communication medium. Clients and colleagues expect your emails to be clear and to the point, whether they are reading from a mobile phone or device.

This 90-minute webinar is focused on giving you the tools to write effective emails. We will cover key topics, including:

Writing persuasively for different audiences
Having clear subject lines
Structuring your emails—using a direct approach for maximum impact
Incorporating clear topic sentences

We’ll review effective and ineffective emails and you’ll be able to immediately incorporate key takeaways for your writing. There will be an opportunity for you to ask questions as well.

About the Instructor

Eric Tung has a Master of Arts in English from the University of British Columbia (UBC). He is an English Instructor at UBC’s Extended Learning, where he teaches professional writing and communications courses. He is also a Lecturer at Simon Fraser University, where he teaches Business Communications at the Beedie School of Business. As a Principal Consultant at Prolepsis Consulting, Eric designs and delivers customized business, proposal, and technical writing workshops to various organizations, including construction, engineering, and consulting firms.

Eric is also a Change Management Consultant and specializes in change management strategy and implementation, organizational readiness and assessments, stakeholder engagement, coaching, facilitation, instructional design, training, and technical and business communications. He has extensive experience in the municipal, utilities, academic, and technical sectors.

Webinar time: 1 p.m. to 2:30 p.m. Pacific Standard Time (PST)
Register Now!

Supervisory and Management Skills - Abbotsford
2021-04-29 08:00 - 2021-04-30 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
Participants will improve their skills in leadership, management and supervision of staff. Participants will learn skills to enhance their ability to build a collaborative team culture with their staff and on job sites.

At the end of the course participants will be able to:
• Understand the differences between leadership, management and supervision
• Identify different leadership styles and approaches
• Apply different leadership styles to deal with various situations
• Knowledge of motivational theories – Mazlow, Herzberg, MARS
• Ability to enhance individual and group performance and engagement
• Understand different personality styles and how to communicate appropriately
• Effectively manage time
• Understanding stress and how to manage it at work
• Knowledge of substance abuse, recognition and prevention
• Conduct a successful toolbox talk
• Appropriately discipline and/or terminate staff
• Apply various negotiating skills
• Deal with difficult people, conflict and confrontation
• Use collaborative decision making skills
• Understand a systems approach to management of construction companies

Two days (16 hours) of lessons with instructors plus an online portion involving research, reading and answering questions (7-8 hours) that will be marked by the instructors.
To receive your CPD accredited certificate you must complete the online portion after the 2 day course.
What previous participants said:
“Great Class! Instructor was able to hold our attention for long periods of time.”
“Excellent course layout and and presentation.”
Register Now!

Effective Management Skills - Burnaby
2021-05-03 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
Everyone agrees that the most important asset of any organization is the human asset. Thus, the all-important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

This course is for all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.

Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar.

Participants will learn proven, powerful and practical strategies and techniques that will last a lifetime and can be applied the next day.

Module ONE – Creating a Culture of Engagement & Teamwork

Understanding group dynamics and how to develop team synergy
The 11 characteristics of high-performance teams (assessment tool)
Team meeting communications (assessment tool)
Developing clear performance expectations for the team
The four core elements of a high-performance team
The most common team pitfalls and how to avoid them
The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

The principles of effective delegation
What empowerment really means and why it is so important
The complete 7 step delegation process
The risks and restrictions of empowering people
How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
The vital importance of developing clear “outcome-based” performance expectations whenever possible
A tool to determine what performance feedback is appropriate to give each employee
How to teach and facilitate a process for employee problem solving to prevent reverse delegation
The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

How to create constructive coaching conversations (effective one-on-one communication)
How to listen so that people feel understood
How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
How to say no to some without rupturing the relationship
How disagree someone without being disagreeable
How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
The essential difference between influence and persuasion
How to plan and prepare for delivering difficult Re-directive feedback
How to deliver Re-directive feedback in a manner that no one gets hurt
The four steps and four levels of Re-directive feedback
How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.

It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection.

Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:

“This course was not good, it was excellent!”

“Overall, this is honestly the best one-day course I have ever attended.”

“Comprehensive and valuable.”

“Instructor has excellent communication skills – very engaging.”
Register Now!

Providing Exceptional Customer Service - Burnaby
2021-05-05 08:00 - 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value?
This interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group. You’ll learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition, we’ll cover aspects related to negotiations, cross and up-selling, and closing the deal.
Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers.
In this seminar, you’ll learn to:

Develop your customer engagement and experience strategy
Apply effective listening skills
Draw out what your clients really need, and how to add value
Work with difficult and demanding customers
Build strong and lasting relationships with potential and existing clients

Instructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering, construction, and consulting firms. He works with clients and coaches them on developing their effective communication skills, negotiation skills, and customer service and sales skills.
In addition to teaching and coaching, Eric is a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver, District of North Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, BC Safety Authority, and Marshall Aerospace and Defence Group.
Register Now!

Introduction to Blueprint Reading - Vancouver
2021-05-05 08:00 - 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
Participants will learn how to read a set of construction blueprints and specifications. Using both residential and commercial samples of blueprints, participants will gain experience and practical knowledge for their day-to-day work in construction companies. This course is ideal for those who have little or no background in blueprint reading. At the end of the course participants will be able to:

Have an elementary knowledge of blueprint reading as it relates to building construction projects
Understand in general terms the design process and the role of design professionals
Understand how Building Codes and Bylaws impact blueprints
Understand specifications and the contractual hierarchy
Be able to find trade information using blueprints
Be able to answer basic construction questions related to the layout and installation of materials
Be able to identify elementary problems or short comings of the blueprints you are using
Be familiar with architectural, civil, electrical and mechanical drawings, and how they fit together
Understand and be able to use architectural & engineering scales
Understand how to convert engineering dimensions to architectural
Know what a floor plan, section and elevation are
Understand symbols, notation, abbreviations and material schedules
Be able to work with the drawings to obtain basic information on dimension, finishes, details, area calculations, and the ability to do simple material take offs
Be familiar with both commercial and residential blueprints

Topics to be covered:

Blueprint reading basics
Design process and the role of design professionals
Building Codes, bylaws and building permits
Find trade information using blueprints
Layout basics
Architectural, civil, electrical and mechanical drawings, and how they fit together
Architectural & engineering scales
Floor plans, sections and elevations
Symbols, notation, abbreviations and material schedules
Dimension, finishes, details, area calculations, and material take offs
Understanding specifications
Commercial and residential blueprints

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Negotiation & Conflict Management Skills - Abbotsford
2021-05-12 08:00 - 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada

Project Accounting & Cost Control - Abbotsford
2021-05-13 08:00 - 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada
Participants will learn how to design and read various construction financial reports and improve the business systems of their construction company.
At the end of the course participants will be able to:
• Understand the various types of contracts within the construction industry and the implications to the design of project financial management and stakeholder satisfaction.
• Understand the estimating process from bid to award to mobilization. Be able to read and understand a General Summary Sheet of the bid and the steps to producing a Project Budget.
• Understand the various types of Change Order methods within the contract and the implications for Change Order reporting. Be able to link the site resources to a Daily Extra Report and the coding to the General Ledger.
• Be able to read financial statements: income statement, balance sheet, cashflow, job cost reports, etc and make decisions on a timely basis.
• Be able to forecast percentage of completion reports: projected income statements, job costing and cashflow to satisfy internal and external stakeholders eg., banks, bonding company.
• Understand and calculate various financial ratios used to understand financial reports and create company dashboards.
• Understand the holdback requirements of the Builder’s Lien Act and typical invoicing processes used at month end.
• Be able to calculate aged accounts payable and receivables separate from holdback amounts.
• Understand the importance of payroll reporting and being able to link this to the project schedule and labour productivity assumptions used by the estimating team.
• Understand the importance of procurement internal controls and the normal process used for both accrual based accounting and committed cost accounting.
• Understand the normal close out processes and the reports expected for project budget vs actual, deficiencies and warranties.
Instructor: Tim Williams, B.Econ., MBA, CPA, GSC is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
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WEBINAR: Introduction to Construction Delay Claims
2021-05-19 12:00 - 14:00 | Online
This presentation is meant to advance participants’ understanding of construction delay claims. It will include multiple examples to help explain the principles of delay claims, the damages and the allocation of responsibility for delay among the project participants.

There will also be a detailed review of planning schedules and as-built schedules, using different methods of presentation from actual construction projects to assist in explaining these concepts.
Topics covered:

Delay claims
Loss of productivity claims
Ways of presenting delay claims
Preparation of delay claims
Damages claimed
How courts treat claims

Instructor: Mark Braidwood is a principal of SHK with more than 22 years experience. He is a litigation lawyer with expertise in the areas of construction, commercial and insurance law. Mark has conducted trials and appeals in all levels of British Columbia courts, and has acted as counsel in arbitrations, administrative hearings and mediations.
Mark’s construction practice includes representing all parties involved in construction disputes, including owners, developers, construction managers, contractors and engineers. Mark’s broad commercial practice includes cases involving shareholder disputes, director and officer liability, contract and business disputes, product liability, leases, sale of goods, and related issues. In Mark’s insurance law practice, he acts for both insurers and insureds, defending claims and prosecuting subrogated claims.
Mark lectures and provides seminars to industry and legal professionals. Mark enjoys acting as a Moot Court judge at the University of British Columbia, and he regularly provides pro bono legal services for Access Justice.
Webinar time: 12:00pm – 2:00pm Pacific Standard Time (PST)

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WEBINAR: An Overview of Tendering Law
2021-05-28 09:00 - 10:30 | Online
As a method of procurement, tendering can be fraught with risks. Errors in accepting or evaluating bids can result in legal liability on the part of the tendering authority. Errors in the bid submitted in response to an Invitation to Tender can result in legal liability on the part of the bidder. The law of tenders is complicated and constantly evolving as the courts and the construction industry adapt to new technology and evolving project delivery methods.
Course Outline:

Introduction to the law of tendering including an overview of:

The difference between tenders and RFPs and other procurement methods
The bidder’s obligations to the tendering authority
The tendering authority’s obligations to the bidder

Tendering case law update and discussion of recent decisions
Practical tips and advice on key aspects of tendering

Presenter: Seema Lal is a principal of SHK Law Corporation with particular expertise in the areas of builders liens and construction law. As a construction lawyer practicing in Vancouver for over 15 years, Seema’s clients include owners, developers, general contractors, subtrades, suppliers and design professionals.
Seema regularly lectures and provide seminars to industry groups both in-house and at various CLEs, including the Affinity Institute, the Pacific Business & Law Institute, the Canadian Construction Institute and the Canadian Credit Institute. She also is an adjunct lecturer in the Engineering Law and Contracts in Civil Engineering course for Civil Engineering students at UBC.
Disclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice.
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Introduction to Blueprint Reading - Abbotsford
2021-06-02 08:00 - 16:30 | BGC Partners Inc. Office, 200-2296 McCallum Road, Abbotsford, BC, V2S 3P4, Canada

Leading People to Peak Performance - Burnaby
2021-06-02 08:00 - 2021-06-03 16:30 | Accent Inn, 3777 Henning Drive, Burnaby, British Columbia, V5C 6N5, Canada
All organizations are faced with mounting competitive pressures and escalating expectations and demands from clients and customers. The people in the organization are being asked to meet these increasing demands with fewer resources. Today organizations that hope to remain financially viable must unleash the potential of their most precious resource – the human asset!

This proven, powerful and practical learning experience is absolutely essential for all supervisors and managers who are striving to bring the best out of their people! How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the human potential?

Benefits of Attending

Deepen your understanding of leadership, communication, motivation, delegation, engagement and coaching.
Develop the leadership competencies that are essential for motivating people.
Learn proven, powerful and practical strategies and techniques you can apply the next day.

Instructors: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.

What previous participants said:
“I left feeling empowered.”
“Should have taken this course when I first became a supervisor.”
“I would like to bring this content and Greg to my entire company.”
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Construction Project Management - Vancouver
2021-06-14 08:00 - 2021-06-15 16:30 | Vancouver Regional Construction Association, 3636 E 4th Avenue, Vancouver, BC, V5M 1M3, Canada
