BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Construction Industry Training Network - ECPv6.15.18//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://trainingnetwork.ca
X-WR-CALDESC:Events for Construction Industry Training Network
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Vancouver
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20200308T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20201101T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20210314T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20211107T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20220313T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20221106T090000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211013T080000
DTEND;TZID=America/Vancouver:20211013T163000
DTSTAMP:20260405T112433
CREATED:20210114T194207Z
LAST-MODIFIED:20210114T194207Z
UID:10149-1634112000-1634142600@trainingnetwork.ca
SUMMARY:Responsibilities of Joint Health & Safety Committees - Burnaby
DESCRIPTION:On April 3\, 2017\, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3\, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement. \nParticipants will: \n\nKnow how to use the OHS Regulation and WC Act to access health & safety requirements;\nExplain the roles and functions of the Joint Committee and the Worker Representatives;\nLearn how to perform an incident investigation;\nLearn how to perform a formal site inspection; and\nDevelop a foundation in knowledge to:\n\nPromote workplace health and safety\nAssist in ensuring the health and safety program elements are implemented;\nConduct and participate in Joint Committee Meetings; and\nWork cooperatively to address workers’ health and safety concerns.\n\n\n\nTopics covered: \n\nUse of WorkSafe OHS Regulation;\nJoint Health and Safety committee and workers representatives;\nOHS Program;\nSafety Inspections;\nIncident investigations;\nRefusal of unsafe work;\nHow to work as a committee;\nDifferent types of recommendations; and\nHazard management.\n\n\nDue to WorkSafe regulations around the required number of training hours\, this workshop will begin at 8:00 AM sharp. Late arrivals will not be accepted. \nWhat previous participants have said: \n“The facilitator was the key to making this class a success. It could be dry\, boring and tedious\, but not with this instructor!” \n“Very good\, informative and interactive.” \n Register Now!
URL:https://trainingnetwork.ca/event/responsibilities-of-joint-health-safety-committees-burnaby-11/
LOCATION:Universal Health and Safety\, 201-4199 Lougheed Hwy\, Burnaby\, British Columbia\, V5C 3Y6\, Canada
CATEGORIES:Business,Health,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211014T080000
DTEND;TZID=America/Vancouver:20211014T123000
DTSTAMP:20260405T112433
CREATED:20201124T213311Z
LAST-MODIFIED:20201124T213311Z
UID:9979-1634198400-1634214600@trainingnetwork.ca
SUMMARY:Emotional Intelligence (EQ) – The Myths & the Mastery - Burnaby
DESCRIPTION:The research is crystal clear – regardless of the type of work\, EQ is the cornerstone of superior performance.  When star performers were analyzed the one consistent common denominator was they had healthy EQ!\n\nThe purpose of this 4 hour course is to demystify EQ\, help people assess their current level of EQ and most importantly provide proven and practical strategies on how to develop ones EQ.\n\nThis workshop is designed for all employees and has proven to be an exceptionally powerful and practical learning experience that will benefit participants in both ones professional and personal lives:\n\nBuild better relationships\nLearn to stay calm and deal with stress more effectively\nDeal with difficult people and negative energy\nAchieve greater happiness\n\nContent Overview\n\nWhat EQ really means in practical\, everyday\, real world terms\nWhy EQ is a far more important success factor than IQ\nThe EQ – Happiness Connection\nHow to identity your current level of EQ\nThe predictable attitudes and behaviors of low EQ people\nFour sure-fire strategies on how to develop truly healthy EQ\nHow to deal with unreasonable people with low EQ\nHow to achieve the delicate balance of intellect and emotion and make “common sense decisions\nHow EQ impacts your ability to build and sustain productive relationships\nHow to assert yourself to ensure you get your needs met without appearing like a bully\nHow to stay positive around negative people\n\nThis session is designed to be an interactive experience\, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.\n\nIt is advised to have access to a desktop/laptop/tablet with a webcam and microphone\, as well as reliable internet connection.\n\nInstructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning\, Lafarge\, NHL Coaches Association\, BC Hydro\, Rogers Wireless\, APEG BC\, SNC Lavalin\, Klohn Crippen Berger and many more.\n Register Now!
URL:https://trainingnetwork.ca/event/emotional-intelligence-eq-the-myths-the-mastery-burnaby-2/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211015T090000
DTEND;TZID=America/Vancouver:20211015T103000
DTSTAMP:20260405T112433
CREATED:20201117T181837Z
LAST-MODIFIED:20201117T181837Z
UID:9922-1634288400-1634293800@trainingnetwork.ca
SUMMARY:WEBINAR: The Nuts and Bolts of Builders' Liens
DESCRIPTION:It is essential for anyone working in or closely with the construction industry to have a basic understanding of builders liens as they are increasingly being used as a form of security to contractors\, subcontractors\, workers and suppliers who supply labour and/or materials in relation to the construction of an improvement on or to land.  However\, builders’ liens do not necessarily guarantee recovery in full or at all. Understanding this complex area of law and applying recommended best practices will help you to maximize your potential recovery and reduce your liabilities. \nCourse Outline: \n\n An overview of the Builders Lien Act\, including a review of the holdback provisions\nThe process for filing a claim of lien (who\, what\, where\, when and how)\nThe process for cancelling a claim of lien\nThe process for enforcing a claim of lien\nBest practices and tips for maximizing potential recovery\n\nPresenter: Seema Lal is a principal of SHK Law Corporation with particular expertise in the areas of builders liens and construction law.  As a construction lawyer practicing in Vancouver for over 15 years\, Seema’s clients include owners\, developers\, general contractors\, subtrades\, suppliers and design professionals. \nSeema regularly lectures and provide seminars to industry groups both in-house and at various CLEs\, including the Affinity Institute\, the Pacific Business & Law Institute\, the Canadian Construction Institute and the Canadian Credit Institute. She also is an adjunct lecturer in the Engineering Law and Contracts in Civil Engineering course for Civil Engineering students at UBC. \nDisclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice. \n\nWhat previous participants have said: \n“Lots of great relevant examples.” \n“Very good introduction to a complex topic.” \n“Easy to understand\, very clear!” \n“Lots of very detailed info – was nice to have detail rather than just glance over.” \n\n Register Now!
URL:https://trainingnetwork.ca/event/webinar-the-nuts-and-bolts-of-builders-liens-3/
LOCATION:Online
CATEGORIES:Construction,Legal
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211019T080000
DTEND;TZID=America/Vancouver:20211019T163000
DTSTAMP:20260405T112433
CREATED:20201124T212736Z
LAST-MODIFIED:20201124T212736Z
UID:9970-1634630400-1634661000@trainingnetwork.ca
SUMMARY:Time Management Workshop - Burnaby
DESCRIPTION:What is the one thing everyone needs more of? Time! If time is money\, how much is lost to the bottom line simply because hard-working employees “don’t have the time”? When working on a project\, timing is essential. If you get behind on one part of the project\, the entire thing can be set back hours\, or even days.\n\n\nIn this leading edge Time Management Workshop you will gain a new mindset\, skillset and toolset that will optimize your personal productivity learning how to produce greater results in less time. Improved time management skills mean increased productivity\, met deadlines\, and a positive impact on all aspects of your business.\n\nBenefits of Attending\n\nParticipants learn how to gain and keep control of competing priorities\, concurrent projects and critical deadlines.\nParticipants will learn powerful lessons about themselves\, enhancing self-understanding so they can leverage their personal strengths and develop strategies to minimize the impact of their weakness.\nThe focus on practicality means that people walk out with ideas and techniques they can apply the next day.\n\nInstructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning\, Lafarge\, NHL Coaches Association\, BC Hydro\, Rogers Wireless\, APEG BC\, SNC Lavalin\, Klohn Crippen Berger and many more.\n\n\nWhat previous participants said: \n“Good eye opening information. Real focus on how to change and not what you are doing wrong.” \n“Great speaker – very dynamic.” \n“Thought provoking.” \n“I found things to change and reinforcement of things already in place.” \n“Excellent instruction\, very interactive\, and lots of collaborative discussions. Very thought provoking!” \n\n\n\n\n\n Register Now!
URL:https://trainingnetwork.ca/event/time-management-workshop-burnaby-6/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211020T080000
DTEND;TZID=America/Vancouver:20211020T163000
DTSTAMP:20260405T112433
CREATED:20201120T205759Z
LAST-MODIFIED:20201120T205824Z
UID:9940-1634716800-1634747400@trainingnetwork.ca
SUMMARY:Leading and Managing Organizational Change - Burnaby
DESCRIPTION:Do you feel that change is ever constant and that you’re struggling to keep up? Are you looking for practical tools and approaches that you can take in managing changes that occur? Do you want to successfully lead projects that involve significant changes?\n\nThis seminar is focused on preparing you to manage organizational change and to lead and mentor others through change. You’ll understand the impacts change has on employees\, and what you need to do manage and address any resistance. You’ll also learn practical tips and techniques on how to get your organization or client ready for upcoming changes and impacts. Through a series of hands-on workshops\, you’ll develop a deeper understanding on what is involved in successfully adapting to and implementing change\, both from a personal and professional perspective. \nIn this seminar\, you’ll: \n\nUnderstand the impact change and transitions have on you and your employees\nLearn how to adapt to and be resilient to change\, whether the change is from a people\, process\, or technology transformation\nDevelop approaches to managing and leading change\nUse pragmatic tools to help you with anticipating and addressing resistance to change\, engaging with stakeholders\, and facilitating change\n\nInstructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n Register Now!
URL:https://trainingnetwork.ca/event/leading-and-managing-organizational-change-burnaby-10/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211103T083000
DTEND;TZID=America/Vancouver:20211103T123000
DTSTAMP:20260405T112433
CREATED:20201120T210739Z
LAST-MODIFIED:20201120T210739Z
UID:9958-1635928200-1635942600@trainingnetwork.ca
SUMMARY:WEBINAR: Writing Winning Proposals
DESCRIPTION:How do I write a compelling and winning proposal that clearly and concisely articulates the core benefits for a client? How do I ensure that my proposal is competitive? \nThis half-day webinar will help you to develop the confidence and writing skills necessary to write effective proposals. Through a series of hands-on workshops\, you will learn the key elements of writing and submitting winning proposals\, and how to tailor your content for audiences who are in your field\, and non-technical audiences in other fields. \nYou will: \n\nLearn about different types of proposals\, from formal Request for Proposals (RFP) and related requests from vendors\, to less formal proposals\, estimates\, and quotes\nUnderstand how to differentiate your proposal from others by articulating your competitive advantages\nApply specific techniques across the planning\, drafting\, and revising stages for your proposal\nUnderstand what clients are looking for when they are evaluating your proposal\n\nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized technical writing and coaching workshops to engineering\, construction\, and consulting firms. He has written numerous proposals on behalf of clients and prior to being a consultant\, evaluated proposals. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n\nWebinar time: 8:30am – 12:30pm Pacific Standard Time (PST) \n Register Now!
URL:https://trainingnetwork.ca/event/webinar-writing-winning-proposals-3/
LOCATION:Online
CATEGORIES:Business
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211109T080000
DTEND;TZID=America/Vancouver:20211109T163000
DTSTAMP:20260405T112433
CREATED:20201124T213758Z
LAST-MODIFIED:20201124T213758Z
UID:9988-1636444800-1636475400@trainingnetwork.ca
SUMMARY:Effective Management Skills - Burnaby
DESCRIPTION:Everyone agrees that the most important asset of any organization is the human asset.  Thus\, the all-important question becomes – How much untapped potential\, energy\, commitment and creativity currently exists within your organization\, team or department?  What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?\n\nThis course is for all managers\, supervisors\, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.\n\nParticipants will deepen their understanding of motivation\, engagement\, delegation / empowerment and practical feedback skills in this interactive (NO role plays)\, high energy and thought-provoking seminar.\n\nParticipants will learn proven\, powerful and practical strategies and techniques that will last a lifetime and can be applied the next day.\n\nModule ONE – Creating a Culture of Engagement & Teamwork\n\nUnderstanding group dynamics and how to develop team synergy\nThe 11 characteristics of high-performance teams (assessment tool)\nTeam meeting communications (assessment tool)\nDeveloping clear performance expectations for the team\nThe four core elements of a high-performance team\nThe most common team pitfalls and how to avoid them\nThe seven roles of a highly effective team leader\n\nModule TWO – Delegation & Empowerment\n\nThe principles of effective delegation\nWhat empowerment really means and why it is so important\nThe complete 7 step delegation process\nThe risks and restrictions of empowering people\nHow to determine how much freedom and latitude to give an employee in terms of  “how” to do a task\nThe vital importance of developing clear “outcome-based” performance expectations whenever possible\nA tool to determine what performance feedback is appropriate to give each employee\nHow to teach and facilitate a process for employee problem solving to prevent reverse delegation\nThe essential difference between accountability and responsibility\n\nModule THREE – Core Communication Skills\n\nHow to create constructive coaching conversations (effective one-on-one communication)\nHow to listen so that people feel understood\nHow put forth ones opinion or idea in manner most likely to gain acceptance and buy-in\nHow to say no to some without rupturing the relationship\nHow disagree someone without being disagreeable\nHow to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change\n\nModule FOUR – Coaching & Feedback Skills\n\nHow to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding\nThe essential difference between influence and persuasion\nHow to plan and prepare for delivering difficult Re-directive feedback\nHow to deliver Re-directive feedback in a manner that no one gets hurt\nThe four steps and four levels of Re-directive feedback\nHow to deliver Re-enforcing or positive feedback in a manner that makes it meaningful\n\nThis session is designed to be an interactive experience\, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.\n\nIt is advised to have access to a desktop/laptop/tablet with a webcam and microphone\, as well as reliable internet connection.\n\nInstructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning\, Lafarge\, NHL Coaches Association\, BC Hydro\, Rogers Wireless\, APEG BC\, SNC Lavalin\, Klohn Crippen Berger and many more.\n\nWhat previous participants said:\n\n“This course was not good\, it was excellent!”\n\n“Overall\, this is honestly the best one-day course I have ever attended.”\n\n“Comprehensive and valuable.”\n\n“Instructor has excellent communication skills – very engaging.”\n Register Now!
URL:https://trainingnetwork.ca/event/effective-management-skills-burnaby-9/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211116T080000
DTEND;TZID=America/Vancouver:20211116T120000
DTSTAMP:20260405T112433
CREATED:20201103T213610Z
LAST-MODIFIED:20201103T213610Z
UID:9908-1637049600-1637064000@trainingnetwork.ca
SUMMARY:WEBINAR: Difficult Conversations in the Workplace
DESCRIPTION:You interact with or manage people. There will be times when you need to speak with individuals about any number of topics and you think will not be received well. And sometimes we simply put those uncomfortable conversations off\, until things come to a boiling point. Maybe you tried but things went badly. Or maybe you fear that talking about an issue will only make things worse. While you cannot control the reactions of others\, you can prepare\, anticipate\, deescalate and keep the conversation going to a productive outcome. \nIn this session you will learn: \n\nHow to prepare yourself for a difficult conversation\n\n\nHow to anticipate possible responses from the other party and what to do when they come\nAnd some important skills that will help in any conversation\n\nPresenter: Christian Codrington\, CPHR \nChristian has held senior management roles with a number of significant employers throughout his career prior to starting Forum HCM. In his previous engagement\, Christian built the human resource function at the Industry Training Authority (ITA). This has included updating and implementing a revised compensation framework\, marketing and updating the benefits plan and developing a performance management system. \nPrior to this role and while at the Chartered Professional in Human Resources – BC (CPHR)\, he led teams responsible for professional development\, metrics\, and the office of the registrar for the CHRP designation. Christian was also responsible for government relations\, starting the association down its path to become a self-regulated profession. \nBefore CPHR\, Christian was with Best Buy Canada\, leading a human resource team. He has also worked at Starbucks Coffee\, as an employee/labour relations specialist and coach to senior leaders and staff; the Children’s & Women’s Health Centre of BC (C&W)\, and Service Canada in various HR/LR roles. In his previous jobs he has been responsible to deliver many human resource related initiatives\, negotiated\, interpreted and managed within the parameters of numerous collective agreements\, as well as represented each organization at administrative tribunals\, such as the Labour Relations Board\, the Human Rights Tribunal and small claims courts. \nHe has appeared in dozens of radio\, print and television features including the Vancouver Sun/Province\, Globe & Mail\, Business in Vancouver\, Global News\, CBC News\, the Current\, the Early Edition providing expert commentary on human resource related subjects. \nChristian graduated from Simon Fraser University with an undergraduate degree in Business Administration concentrating in Organizational Behaviour. He also supplemented those learnings with two certificates from the Justice Institute of BC. One in Conflict Resolution and Third Party Negotiation and another in Mediation. \nWhat previous participants have said: \n“Everything presented was on point. I chose this workshop because of the topic and was happy with it.” \n“Very personable and involved those attending well through conversation.” \n“Engaging!” \n“Very experienced and knowledgeable presenter.” \n\nWebinar Time: 8 a.m. to 12 p.m. Pacific Standard Time \n Register Now!
URL:https://trainingnetwork.ca/event/webinar-difficult-conversations-in-the-workplace/
LOCATION:Online
CATEGORIES:Business,Human Resources,Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211117T080000
DTEND;TZID=America/Vancouver:20211117T163000
DTSTAMP:20260405T112433
CREATED:20210114T194259Z
LAST-MODIFIED:20210114T194259Z
UID:10151-1637136000-1637166600@trainingnetwork.ca
SUMMARY:Responsibilities of Joint Health & Safety Committees - Burnaby
DESCRIPTION:On April 3\, 2017\, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3\, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement. \nParticipants will: \n\nKnow how to use the OHS Regulation and WC Act to access health & safety requirements;\nExplain the roles and functions of the Joint Committee and the Worker Representatives;\nLearn how to perform an incident investigation;\nLearn how to perform a formal site inspection; and\nDevelop a foundation in knowledge to:\n\nPromote workplace health and safety\nAssist in ensuring the health and safety program elements are implemented;\nConduct and participate in Joint Committee Meetings; and\nWork cooperatively to address workers’ health and safety concerns.\n\n\n\nTopics covered: \n\nUse of WorkSafe OHS Regulation;\nJoint Health and Safety committee and workers representatives;\nOHS Program;\nSafety Inspections;\nIncident investigations;\nRefusal of unsafe work;\nHow to work as a committee;\nDifferent types of recommendations; and\nHazard management.\n\n\nDue to WorkSafe regulations around the required number of training hours\, this workshop will begin at 8:00 AM sharp. Late arrivals will not be accepted. \nWhat previous participants have said: \n“The facilitator was the key to making this class a success. It could be dry\, boring and tedious\, but not with this instructor!” \n“Very good\, informative and interactive.” \n Register Now!
URL:https://trainingnetwork.ca/event/responsibilities-of-joint-health-safety-committees-burnaby-12/
LOCATION:Universal Health and Safety\, 201-4199 Lougheed Hwy\, Burnaby\, British Columbia\, V5C 3Y6\, Canada
CATEGORIES:Business,Health,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211118T080000
DTEND;TZID=America/Vancouver:20211118T163000
DTSTAMP:20260405T112433
CREATED:20201120T205158Z
LAST-MODIFIED:20201120T205158Z
UID:9934-1637222400-1637253000@trainingnetwork.ca
SUMMARY:Providing Exceptional Customer Service - Burnaby
DESCRIPTION:In today’s competitive market\, how do you differentiate you and your organization from others? How do you ensure that you’re adding value? \nThis interactive seminar will help you to develop crucial customer service skills to build strong relationships with your clients\, whether one-on-one or with a group. You’ll learn how to engage with the customer\, and how to proactively recommend additional products and services to your client\, as part of the overall service you provide. You’ll also learn how to best represent your organization and build your customer service reputation. In addition\, we’ll cover aspects related to negotiations\, cross and up-selling\, and closing the deal. \nThrough a series of hands-on workshops\, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers. \nIn this seminar\, you’ll learn to: \n\nDevelop your customer engagement and experience strategy\nApply effective listening skills\nDraw out what your clients really need\, and how to add value\nWork with difficult and demanding customers\nBuild strong and lasting relationships with potential and existing clients\n\nInstructor: Eric Tung is a Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. Eric also designs and delivers customized workshops to engineering\, construction\, and consulting firms. He works with clients and coaches them on developing their effective communication skills\, negotiation skills\, and customer service and sales skills. \nIn addition to teaching and coaching\, Eric is a business transformation and change management consultant\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \n Register Now!
URL:https://trainingnetwork.ca/event/providing-exceptional-customer-service-burnaby-7/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211119T090000
DTEND;TZID=America/Vancouver:20211119T103000
DTSTAMP:20260405T112433
CREATED:20201117T181501Z
LAST-MODIFIED:20201117T181501Z
UID:9915-1637312400-1637317800@trainingnetwork.ca
SUMMARY:WEBINAR: An Overview of Tendering Law
DESCRIPTION:As a method of procurement\, tendering can be fraught with risks. Errors in accepting or evaluating bids can result in legal liability on the part of the tendering authority.  Errors in the bid submitted in response to an Invitation to Tender can result in legal liability on the part of the bidder.  The law of tenders is complicated and constantly evolving as the courts and the construction industry adapt to new technology and evolving project delivery methods. \nCourse Outline: \n\nIntroduction to the law of tendering including an overview of:\n\n\nThe difference between tenders and RFPs and other procurement methods\nThe bidder’s obligations to the tendering authority\nThe tendering authority’s obligations to the bidder\n\n\nTendering case law update and discussion of recent decisions\nPractical tips and advice on key aspects of tendering\n\nPresenter: Seema Lal is a principal of SHK Law Corporation with particular expertise in the areas of builders liens and construction law.  As a construction lawyer practicing in Vancouver for over 15 years\, Seema’s clients include owners\, developers\, general contractors\, subtrades\, suppliers and design professionals. \nSeema regularly lectures and provide seminars to industry groups both in-house and at various CLEs\, including the Affinity Institute\, the Pacific Business & Law Institute\, the Canadian Construction Institute and the Canadian Credit Institute. She also is an adjunct lecturer in the Engineering Law and Contracts in Civil Engineering course for Civil Engineering students at UBC. \nDisclaimer: The content of this presentation is for informational purposes only and should not be construed as legal advice. \n Register Now!
URL:https://trainingnetwork.ca/event/webinar-an-overview-of-tendering-law-2/
LOCATION:Online
CATEGORIES:Construction,Legal
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211208T080000
DTEND;TZID=America/Vancouver:20211208T163000
DTSTAMP:20260405T112433
CREATED:20201120T210242Z
LAST-MODIFIED:20201120T210242Z
UID:9948-1638950400-1638981000@trainingnetwork.ca
SUMMARY:Writing Effective Letters\, Scope Documents\, Reports and Proposals - Burnaby
DESCRIPTION:What are key elements of an effectively written document? What should I focus on in my letters\, bids\, proposals\, work plans\, reports\, and documentation? \nPotential clients often judge you based on whether you can clearly articulate the services you provide. Clients may skim your documents\, so you need to ensure that your content is organized and that your key points stand out. Your writing ability is important. \nThis seminar is focused on helping you to do exactly that: to write more effectively. You’ll learn to tailor your writing for your audience and purpose. You’ll apply the strategies required for effective emails\, reports\, and proposals. In addition\, you’ll also incorporate key principles for editing and revising your documents. \nWe’ll cover multiple topics\, including: \n1. Planning your scope documents \n2. Writing concisely \n3. Crafting effective emails and letters \n4. Responding to bids and proposals \n5. Structuring your reports and project documentation \nInstructor: Eric Tung is Business Communications Instructor at SFU’s Beedie School of Business\, and an English Instructor at UBC’s Extended Learning\, where he teaches business and technical writing courses. \nIn addition to teaching\, as a Principal Consultant at Prolepsis Consulting\, Eric designs and delivers customized business\, proposal\, and technical writing workshops to various organizations\, including construction\, engineering\, and consulting firms. He advises firms on their communications strategy\, and writes proposals and business plans for his clients. \nEric also specializes in business transformation and change management consulting\, where he advises firms on large-scale organizational-wide changes. Eric’s clients range from smaller consulting firms to larger organizations such as the City of Vancouver\, District of North Vancouver\, Metro Vancouver\, BC Hydro\, TELUS\, BC Pension Corporation\, BC Safety Authority\, and Marshall Aerospace and Defence Group. \nWhat previous participants said: \n“I thought I did not need to take this course at first. After today\, I have a better understanding of how to prepare my documents.” \n“I found this to be very informative.” \n“All was valuable. Makes me rethink how I write.” \n Register Now!
URL:https://trainingnetwork.ca/event/writing-effective-letters-scope-documents-reports-and-proposals-burnaby-6/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211209T130000
DTEND;TZID=America/Vancouver:20211209T143000
DTSTAMP:20260405T112433
CREATED:20201120T210637Z
LAST-MODIFIED:20201120T210637Z
UID:9956-1639054800-1639060200@trainingnetwork.ca
SUMMARY:WEBINAR: Writing Effective Emails
DESCRIPTION:How do you write emails that are effective\, clear\, and concise?\n\nWith an increase in reliance on working and connecting remotely\, emails are more important than ever as a key communication medium. Clients and colleagues expect your emails to be clear and to the point\, whether they are reading from a mobile phone or device.\n\nThis 90-minute webinar is focused on giving you the tools to write effective emails. We will cover key topics\, including:\n\nWriting persuasively for different audiences\nHaving clear subject lines\nStructuring your emails—using a direct approach for maximum impact\nIncorporating clear topic sentences\n\nWe’ll review effective and ineffective emails and you’ll be able to immediately incorporate key takeaways for your writing. There will be an opportunity for you to ask questions as well.\n\nAbout the Instructor\n\nEric Tung has a Master of Arts in English from the University of British Columbia (UBC). He is an English Instructor at UBC’s Extended Learning\, where he teaches professional writing and communications courses. He is also a Lecturer at Simon Fraser University\, where he teaches Business Communications at the Beedie School of Business. As a Principal Consultant at Prolepsis Consulting\, Eric designs and delivers customized business\, proposal\, and technical writing workshops to various organizations\, including construction\, engineering\, and consulting firms.\n\nEric is also a Change Management Consultant and specializes in change management strategy and implementation\, organizational readiness and assessments\, stakeholder engagement\, coaching\, facilitation\, instructional design\, training\, and technical and business communications. He has extensive experience in the municipal\, utilities\, academic\, and technical sectors.\n\nWebinar time: 1 p.m. to 2:30 p.m. Pacific Standard Time (PST)\n Register Now!
URL:https://trainingnetwork.ca/event/webinar-writing-effective-emails-5/
LOCATION:Online
CATEGORIES:Business
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211215T080000
DTEND;TZID=America/Vancouver:20211215T163000
DTSTAMP:20260405T112433
CREATED:20210114T194339Z
LAST-MODIFIED:20210114T194339Z
UID:10153-1639555200-1639585800@trainingnetwork.ca
SUMMARY:Responsibilities of Joint Health & Safety Committees - Burnaby
DESCRIPTION:On April 3\, 2017\, changes to the Occupational Health and Safety Regulation regarding joint health and safety committees and worker health and safety representatives took effect. All new joint committee members selected on or after April 3\, 2017 must receive eight hours of training. This course will help participants fulfill the new requirement. \nParticipants will: \n\nKnow how to use the OHS Regulation and WC Act to access health & safety requirements;\nExplain the roles and functions of the Joint Committee and the Worker Representatives;\nLearn how to perform an incident investigation;\nLearn how to perform a formal site inspection; and\nDevelop a foundation in knowledge to:\n\nPromote workplace health and safety\nAssist in ensuring the health and safety program elements are implemented;\nConduct and participate in Joint Committee Meetings; and\nWork cooperatively to address workers’ health and safety concerns.\n\n\n\nTopics covered: \n\nUse of WorkSafe OHS Regulation;\nJoint Health and Safety committee and workers representatives;\nOHS Program;\nSafety Inspections;\nIncident investigations;\nRefusal of unsafe work;\nHow to work as a committee;\nDifferent types of recommendations; and\nHazard management.\n\n\nDue to WorkSafe regulations around the required number of training hours\, this workshop will begin at 8:00 AM sharp. Late arrivals will not be accepted. \nWhat previous participants have said: \n“The facilitator was the key to making this class a success. It could be dry\, boring and tedious\, but not with this instructor!” \n“Very good\, informative and interactive.” \n Register Now!
URL:https://trainingnetwork.ca/event/responsibilities-of-joint-health-safety-committees-burnaby-13/
LOCATION:Universal Health and Safety\, 201-4199 Lougheed Hwy\, Burnaby\, British Columbia\, V5C 3Y6\, Canada
CATEGORIES:Business,Health,Safety
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20211215T080000
DTEND;TZID=America/Vancouver:20211216T163000
DTSTAMP:20260405T112433
CREATED:20201124T214204Z
LAST-MODIFIED:20201124T214204Z
UID:9996-1639555200-1639672200@trainingnetwork.ca
SUMMARY:Leading People to Peak Performance - Burnaby
DESCRIPTION:All organizations are faced with mounting competitive pressures and escalating expectations and demands from clients and customers. The people in the organization are being asked to meet these increasing demands with fewer resources. Today organizations that hope to remain financially viable must unleash the potential of their most precious resource – the human asset!\n\n\n\n\n\nThis proven\, powerful and practical learning experience is absolutely essential for all supervisors and managers who are striving to bring the best out of their people! How much untapped potential\, energy\, commitment and creativity currently exists within your organization\, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the human potential?\n\nBenefits of Attending\n\nDeepen your understanding of leadership\, communication\, motivation\, delegation\, engagement and coaching.\nDevelop the leadership competencies that are essential for motivating people.\nLearn proven\, powerful and practical strategies and techniques you can apply the next day.\n\nInstructors: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning\, Lafarge\, NHL Coaches Association\, BC Hydro\, Rogers Wireless\, APEG BC\, SNC Lavalin\, Klohn Crippen Berger and many more.\n\nWhat previous participants said: \n“I left feeling empowered.” \n“Should have taken this course when I first became a supervisor.” \n“I would like to bring this content and Greg to my entire company.” \n Register Now!
URL:https://trainingnetwork.ca/event/leading-people-to-peak-performance-burnaby-2/
LOCATION:Accent Inn\, 3777 Henning Drive\, Burnaby\, British Columbia\, V5C 6N5\, Canada
CATEGORIES:Business,Management
END:VEVENT
END:VCALENDAR