Spotlight on: Communications Skills
Communication is one of the most important aspects of business, no matter whether your business is construction, technology, media or any other discipline. Our Communications Skills course is tailored for the needs of construction supervisors and managers, and will definitely teach you a few things! Here’s the course description:
This Gold Seal Certified Course is designed to improve skills in communication for supervisors and management in the office and in the field.
Participants will be able to identify and practice skills needed for effective communication and learn about barriers to communication. They will also learn about different communication styles and identify what their dominant style is as well as how to deal with people who have a different style of communication. The course material also provides insight about anger and how to manage it as well as help develop the skills required to supervise others.
The course will also cover the following:
- Effective Leadership through Communication Skills
- Dealing with Difficult People, Conflict and Confrontation
- Assertive Training and Speaking Skills
- Communicating Motivation
- Communication through Body Language
- Managing a Good Impression to Clients
- Constructive Use of Anger and Persuasion Skills
- Anger and Conflict Management Skills
- Communicating Discipline and Termination
- Resolving Disputes through Communication
- How to Prepare for and Facilitate Meetings
- Communication through Writing Skills
- Drafting and Preparing Proper Reports and Correspondence
- Communicating Teamwork to Staff and Workers
Our next Communications Skills course will be in Burnaby on October 3 to 4, followed by Langley in March! Do you need this course offered on your job site or in your office? Contact us and we would be pleased to set it up for you!