Effective Management Skills – Langley

Everyone agrees that the most important asset of any organization is the human asset.  Thus, the all important question becomes – How much untapped potential, energy, commitment and creativity currently exists within your organization, team or department?  What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential?

• Understanding group dynamics and how to develop team synergy
• The 11 characteristics of high performance teams (assessment tool)
• Team meeting communications (assessment tool)
• Developing clear performance expectations for the team
• The four core elements of a high performance team
• The most common team pitfalls and how to avoid them
• The seven roles of a highly effective team leader

Module TWO – Delegation & Empowerment

• The principles of effective delegation
• What empowerment really means and why it is so important
• The complete 7 step delegation process
• The risks and restrictions of empowering people
• How to determine how much freedom and latitude to give an employee in terms of   “how” to do a task
• The vital importance of developing clear “outcome-based” performance expectations whenever possible
• A tool to determine what performance feedback is appropriate to give each employee
• How to teach and facilitate a process for employee problem solving to prevent reverse delegation
• The essential difference between accountability and responsibility

Module THREE – Core Communication Skills

• How to create constructive coaching conversations (effective one-on-one communication)
• How to listen so that people feel understood
• How put  forth ones opinion or idea in manner most likely to gain acceptance and buy-in
• How to say no to some without rupturing the relationship
• How disagree someone without being disagreeable
• How to confront someone who’s behavior is problematic to you in a manner that minimizes defensiveness and best produces desired behavior change

Module FOUR – Coaching & Feedback Skills

• How to ensure what you say “sticks” with people delivering your message in a manner that optimizes clarity of understanding
• The essential difference between influence and persuasion
• How to plan and prepare for delivering difficult Re-directive feedback
• How to deliver Re-directive feedback in a manner that no one gets hurt
• The four steps and four levels of Re-directive feedback
• How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful